Customers have good things to say about the VivoBook S15 laptop. They appreciate its fast performance, vibrant color, and sleek design. The backlit keys on the display and the easy setup process are also praised. However, some customers have expressed concerns about the quality of the keyboard.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-41 of 41 reviews
Cons mentioned:
Quality
Rated 1 out of 5 stars
ASUS laptop completely fails at 2.5 years
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The quality of this ASUS laptop is abysmal. The laptop mother board and processor board failed at 2.5 years.
This review is from ASUS - VivoBook S15 15.6" Laptop - Intel Core i5 - 8GB Memory - 512GB SSD - Indie Black/Gray
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Valued Customer,
We're sorry to hear that the laptop no longer works and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2208025384-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support