Customer Ratings & Reviews

I needed a new laptop for college use and I did a lot of research before pushing this laptop. I needed a lightweight, compact, fast, and long life battery. I found this laptop and decided to give it a chance, and turns out that I love it. I get more than 10 hours of battery life and it charges fast. The time that takes the laptop to start after pressing the power bottom is minimum. My school has a really poor internet connection and navigating through internet can get difficult with some devices, however this laptop doesn't have problems with it and I'm able to navigate pretty smooth. The fan of the computer makes very minimum to almost no noise, but keeps the laptop from overheating pretty good. The touch screen responds pretty well to the touch and keyboard feels really nice made.

Pros: I wanted a laptop for school, and this one looked like the one that fit my needs perfectly. I don't like laptops in general because of the feel of the keyboard; I'm used to typing with tiered keyboards, and flat chicklet keyboards are very uncomfortable to me. Typing with this one doesn't feel much different than most other laptop keyboards, but one thing to note is that the keys are matte-finished, whereas some others like the MacBook are glossy. When typing, the matte causes a sort of scratchy sound as you're moving around from key to key. It doesn't bother me, but my friend pointed it out to me as she was listening to me type. Additionally, the touchpad is about in line with the left edge of the F key, which is slightly more to the right than some other laptops, which is what I was looking for (but now my right hand sometimes taps the touchpad instead of my left). The typing experience was why I bought this laptop, since spec/feature-wise almost every laptop is pretty much the same given a certain price point. For these factors fitting my preferences, I'd give this laptop 5 stars. However... Cons: I've been having an issue with unexplained freezes since I installed Windows Updates. It ran fine before I installed them, but it was only about 8 hours between opening the box and running Windows Updates, so I don't know if Windows Updates is the actual culprit. I've tried troubleshooting it myself through using Event Viewer, but Event Viewer doesn't seem to indicate any source of the problem. Googling around, I've seen people with similar problems, but I'm not sure if they're the same. When Microsoft offered to upgrade Windows 7/8 to Windows 10 for free, apparently some Asus computers were having issues with the upgrade, so perhaps there's a compatibility issue here. Of course, there's a lot of ranting on the internet about Windows 10 being slow or buggy. I'm thinking of pegging this issue on Windows 10. Further comments: I love the portability and feel of the laptop and want to love it more, but the sudden freezes make note-taking--or anything at all, really--risky. It hurts jotting down a bunch of notes and then being hit with a freeze, only to realize you forgot to save. It feels like I'm back in the '90s, needing to remember to save every five minutes. I think I'd recommend this to anyone willing to install Windows 7 on it!

I love this laptop! It's light, fast, and sophisticated. I've been using it for a little over a month now, it has fulfill my expectations so far, and I-m very happy with it. I've used to run a video game that I like and it works perfectly, and I'm about to start using it to edit videos. I love the Touch Screen even though I wasn't so sure about it when I first got it. The fan is a little bit loud when you're in a very quiet environment, but it's not that bad. Battery duration is ok - I was expecting a little bit more to be honest, but it's enough I guess. Now, I wouldn't really mind the fact that it comes with Windows 10, well besides all the security flats that it has, there are two things I've noticed that are making me consider call to customer service (I just haven't done it because as far as I've read, it might be an issue with the OS, and not with the computer) but sometimes when I'm using headphones and I unplug them, the sound system stops working, and it doesn't start again until I plug and unplug my earphones again, it is really annoying - I read that I should update the audio drive, so I'm gonna do that. Another thing is that every now and then when I'm using my browser the screen goes blue for a second (only the browser window), and then it says something like "the display has recovery" or something like that, which again, seems to be a current issue with Windows 10, so I'm just giving a little more time. Overall, I'm very happy with this computer, I LOVE the keyboard (it really is fantastic), and everything else!

My new ASUS replaced a very old competitive brand laptop. The features on the ASUS laptop are great and I seem to discover something new about it everyday. Not being too technically inclined, I am frankly enamored with some of the more obvious features. It is so lightweight that I can once again travel with my laptop! I love the touch screen and the incredible length of battery life. I have to admit that I had help selecting this brand/model from a relative who is in the IT business so I am very comfortable that I got the right laptop for my home based business. I trust his research and analysis as he was looking at all of the technical considerations to make sure that I got the best product for my needs.

The computer was beautiful and compact. My only problem with it was with the operating system which kept giving me blue screen errors. Geek Squad wasn't able to decipher the meaning of the particular blue screen error it kept giving me. (It said something like "...NOT_LESS_OR_EQUAL_TO".) (I had gotten a picture of it.) They also couldn't replicate it, so it was difficult for them to solve it. I actually traded this computer in before the 15 day return policy was up. My next computer gave me the same error!! It is resolved now. I have two theories as to why it happened. 1- My friend, who has a computer science degree, thought the problem was Kaspersky, the virus software that Best Buy gives you for free. 2- The Windows system was waaay out of date, which caused some kind of conflict and thus the blue screen error. The thing with buying a computer from Best Buy is that often the computers can sit in their warehouses for months before they are sold. They're never turned on during that time. My new computer's Windows system had to update several times. It took about a week for my new computer to get all of the necessary updates. I don't know if waiting for all of those updates to hit my ASUS computer would have solved the problem. Regardless, the out-of-date Windows software is a concern anyone buying a Best Buy computer should be aware of.

Love this computer. It is fast, perfect sized and I love that it is a touch screen! Perfect for the college student.

For the value, this laptop is top notch. Nice display, perfect size, easy to transport

The laptop is overall good, friendly keyboard typing experience; great screen; track pad is fine, but compare with apple product... The problems are the crushes, the screen turns black several times when I'm using app to watch videos or play games

Love ASUS laptops like I do, then this is the upgrade you need to get.

Love the design and weight of this laptop. Would recommend for that person on the go that travels and can fit into any large tote or backpack.

super simple to get going and very fast! Good battery life as well.

After countless hours of research and comparing products, the ASUS PC was the clear choice. It came with plenty of memory that can be easily increased. It was lightweight and sturdy and best of all, it was priced better than all the competitors. Can you get a better PC? Probably but not at a better price. I highly recommend the ASUS product.

Nice finish, light weight, great display, and speedy.

I have been looking for a light laptop to carry on in my handbag. since I have used ASUS laptop before, I decided to purchase this model. it was said that it is smoky brown; however it is not like smoky, it seems more like gold rose, which is more fancy than smoky brown that I really liked it. at the same day I got the laptop, I realized that there is swollen battery problem, which can be easly recognized by looking at keyboard (swollen surface can be seen- also Geak suq technician approved the problem). then I exchanged with the same model since I liked the laptop. I just got the new one today and guess what this one also has the same problem. I am really sorry that this happened because I definitely liked the laptop model and performance. Battery life is good for this laptop. based on what you are doing, you can see till 10h lifespan. I will return this laptop tomorrow and I am really so sorry about it.

Pretty slow and made of plastic. Aluminum is the way to go since it draws heat away from crucial components within the computer. Due to the plastic and cheap parts this is made from it's only going to last for so long. You get what you pay for.

This is my second asus laptop and i simply love it, I am working almost 12 hrs a day on this computer and its perfect. Have always been happy with the quality for Asus laptops and this meets the expectations. Only wish it was leather cheaper so 4 starts.

The computer is pretty good. Overall the laptop is awesome and can fit in my backpack!

Bought this in 2016, the hinge cracked a few days after warranty. Kept continuing using it until now which has been 3 years. The hinge is completely broken... The laptop can still be used but the screen won't stand. And the hinge cannot be fixed because its part of the screen. So the only way to fix the problem is to get a new touch screen... stupid design and poor quality!!!

Overall I'm very satisfied with this laptop. My only complaint is the touch pad takes some time getting if to using. It is very easy to accidently us the pinch to zoom feature. I regularly modify the screen size inadvertently.

Ridonkuless boot and shutdawn times. Fast little workhorse. Have had zero issues so far. The track pad is pretty good, but if you are stationary for long periods of time a wireless mouse is a good investment.