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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 125 reviews

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  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

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    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 125 reviews
  • Rated 5 out of 5 stars

    Asus Zenbook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall experience has been great. A bit of getting used to but was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lap top computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Light weight generous screen will suite my needs well

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Linda M,

      Thank you for your feedback on the ASUS UX3405CA laptop. We're glad to hear that its lightweight build and expansive display suit your needs. We hope the device continues to perform reliably and that you enjoy your experience using it.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2505019960-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast computer. Great for working on the go and playing games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up Fast Internet response Store associate very helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Screen very fast for the size laptop nice build

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good laptop, I personally returned it because OLED screen was not for me and text appeared blurry.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear James,

      Thank you for sharing your experience with the ASUS UX3405CA laptop. We're glad to hear you found it to be a good device overall, but we're sorry that the OLED display and text clarity didn’t meet your expectations. We appreciate your feedback and will pass it along to our product team for further review.

      To help improve text sharpness on OLED screens, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2505019960-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Main (Internal) Display problem -  https://www.asus.com/support/faq/1015072/ Asus

  • Rated 4 out of 5 stars

    Zenbook 14

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for sale in Best Buy, really satisfied in how's working.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Sleek, Portable, Powerful

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is elegant. It’s super thin and the screen is basically the entire width and length of the clamshell. While I did not do any durability tests, Asus mentions this laptop meets the MIL-STD 810H military standards so that’s very promising. The keyboard is satisfyingly clicky but not loud. The keyboard is also backlit which is great if you are using it in a dark environment. The touchpad is huge which is super convenient and it feels really responsive to my inputs. There is a built in camera you can use for video chatting or recording. It has windows hello built into it which allows you to unlock your computer with your face which is super convenient. The battery life is a claimed 18 hours which is excellent for all day use. It charges quickly and I had no issues with battery life while I was using it. Speaking of design and the screen, this display is great. It has a 14-inch screen which I found to be plenty large for this type of device. It’s OLED which offers great contrast. It’s also touchscreen which helps with ease of use. It has 1920 x 1200 resolution which is great for the display’s size. It has 500 nit peak brightness which allows it to be operable in basically all indoor lighting conditions and some outdoor lighting conditions. Also, it has a 60hz refresh rate which makes the screen look good for high motion things (like videos). In terms of input/output, It has Thunderbolt 4, USB 3.2, and HDMI 2.1, which are all modern standards. Side note, I appreciate that the laptop is charged using Thunderbolt 4 as it’s really quick and also offers flexibility for charging with a universal standard. The speakers are Harman/Kardon and are Dolby Atmos speakers. They sound great and offer a wide range of sound considering their form factor. This laptop is powerful. It has an Intel Core 7 Ultra processor, an Intel Arc GPU, and 16 gb of memory. The processor and GPU support performed any tasks I threw at it. Productivity applications like web-based applications, photo editing, and music production all had no issues running. The 16gb of memory is enough to have a number of tabs open in a web browser, or to run multiple applications. (side note: it's worth noting based on my googling the RAM is not user-upgradable as it is soldered onto the motherboard). The laptop includes 512gb of storage which I found to be more than enough for the data I wanted to store locally. It's fast storage too so read/write/load was all very quick. There seems to be a lot of co-pilot integration for this laptop, so between the powerful specs and the copilot button, this seems like it will be good for a while to use AI features. Overall this is a great computer that I would recommend to anyone looking of a portable and powerful device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overheating issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop got so hot while charging that it went into thermal shutdown. But everything else was fine except for the overheating issue.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear XunluL,
      We regret to learn that you are experiencing overheating issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2505019960-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ-Troubleshooting - Overheating and Fan issues  https://www.asus.com/us/support/faq/1015064/ Asus

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Love Asus and love this laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been pleased with Asus products. This laptop is no exception. It's light. It's fast. It feels like a quality built machine. Whenever I get a new device, I always charge it first and do any available updates. My next step is install a different browser than edge. This time I decided to give edge a chance. It's really not a bad browser. I'm quickly becoming a fan of copilot. It makes me more productive. Let's talk about the hardware though. The RAM is 16GB and is adequate for most situations. The SSD is 512GB. It's also enough in most situations but there's cloud storage available everywhere. The display is bright and crisp. Colors are vibrant. The CPU is Intel Core Ultra 7. It's plenty fast for most for daily work and multitasking. I can't recommend this laptop for gaming but if you want to use this for work, you won't be disappointed. The keyboard is very responsive and I love that it's backlit. The touchpad is also very responsive. I love that when unpacking, there was a sticker on it with tips of new shortcuts. Volume on the left side scroll, brightness on the right. The top right diagonal swipe down and to the left opens ScreenXpert which is like a submenu with many computer settings easily accessed. I think my favorite part of this however is the battery life. I've used this laptop for hours and hours and have rarely charged it. I can take this to the shop and use it all day without having to take the charger. I also love how lightweight it is and it still feels like a well built, quality laptop. I've had zero issues with this laptop to this point and would definitely recommend to anyone looking for an all day work laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Responsiveness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is slow in response otherwise it is a nice laptop.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Rhonda J,

      Thank you for sharing your experience with the ASUS UX3405CA. We’re glad to hear you’re enjoying the laptop overall, and we sincerely apologize for the performance issues you’ve encountered.

      To help improve responsiveness, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2505019960-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - System is running slowly -  https://www.asus.com/support/faq/1042398/ Asus

  • Rated 2 out of 5 stars

    Better to pay more than settle on bad performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow. Horrible resolution and display and bulky. Only upside what it’s cheaper than a normal i7 processor laptop

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jishi,

      Thank you for your feedback regarding the ASUS UX3405CA laptop. We're sorry to hear that the performance and display did not meet your expectations. We appreciate your comments and will share them with our product team for future improvement.

      To help improve your experience, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2509015349-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - System is running slowly -  https://www.asus.com/support/faq/1042398/
      [Windows 11/10] Troubleshooting - Main (Internal) Display problem -  https://www.asus.com/support/faq/1015072/ Asus

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Thin, light and packs a punch

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For starters, the laptop is beautiful as well as super thin and light. The port selection is good sir a thin and light laptop. It has 2-USB-C ports, a headphone jack, a full HDMI, and a full size USB-A. The only thing missing that I would have liked to see is a SD card reader, but there are other ways to connect one. The keyboard has a decent feel and brightly backlit. The addition of the copilot button and the emoji button are nice features. The trackpad is great and has these super useful sections where with just one motion you can adjust brightness, volume, and playback for videos or music. The screen is one of the best on the market in my opinion for this price and device category. It’s a beautiful 14” OLED display with plenty of brightness. One improvement could be in the refresh rate for extra smoothness, but it s generally unnoticeable. As to performance, it is a big improvement from light laptops in he past. The webpages load quickly and that games run surprisingly well. The battery life is incredible. I was able to get over 13 hours straight of YouTube playback at half brightness. The standby time seems to be significantly improved. I’m generally impressed with the Intel Core Ultra 7’s performance. Overall, I’d say it’s a very good laptop for most people. This should be a serious consideration for anyone looking for a thin and light windows laptop in the price bracket.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A Gaming Surprise in an Ultraportable Package

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS Zenbook 14 OLED with Intel Core Ultra 7 155H isn't marketed as a gaming laptop, but don't let that fool you - this sleek ultraportable just became my go-to PC gaming machine. At $1,099, you get a Core Ultra 7, 16GB of RAM and a 512GB SSD, which is a great value for these specs. - Intel Core Ultra 7 processor - 16GB RAM - 512GB SSD - 14" FHD+ OLED touchscreen (2880 x 1800, 120Hz) - Intel Arc integrated graphics - 2.82 pounds Setup was an absolute breeze - probably one of the easiest laptop installations I've ever done. Windows 11 walked me through everything, and within 30 minutes I had Steam installed and was downloading games from my library. The MyAsus software that comes pre-installed is actually useful (shocking, I know). It gives you easy access to performance modes - I immediately switched to Performance mode for gaming. Here's where this laptop completely blew my expectations out of the water. I bought this specifically because I wanted a PC for gaming while keeping my Mac workflow, and I was not prepared for how well this thing handles games. Jagged Alliance (Classic): Ran perfectly at max settings - smooth as butter and looked fantastic. No surprises here since it's an older title. Baldur's Gate 3: This is where I was really impressed. I cranked everything up to Ultra settings and honestly expected to have to dial things back. Instead, I got mind-blowing graphics and buttery smooth gameplay with zero frame drops or hesitation. The graphics requirements of Baldur's Gate 3 turn out to be quite moderate. More powerful GPUs, such as the Radeon 680M, are already good enough to run the game at 1080p and the lowest settings, but the Intel Arc graphics in this Zenbook punch well above it's weight in my experience. The sound output during gaming sessions was spectacular - way better than I expected from a thin laptop. The audio really enhanced the immersive experience, especially in Baldur's Gate 3's epic combat sequences. It feels incredibly well-built and is easy to carry around, thanks to its compact design. The build quality is solid - this thing feels premium and substantial without being heavy. The OLED display is gorgeous with vibrant colors and deep blacks that make games pop. The laptop comes in a darker gray tone, which looks professional enough for work (almost looks like my MacBook Air) but doesn't scream "gamer" if you're using it in meetings. The all-metal chassis feels great, too. The keyboard feels great for both typing and gaming. The trackpad is responsive, but I obviously used a mouse for gaming. The 14" form factor hits that sweet spot - big enough for productivity but portable enough to actually want to carry around. Pros: - Exceptional gaming performance for an ultraportable - Outstanding OLED display quality - Great audio output + Lightning-fast setup - Excellent build quality and premium feel - Reasonable price for the specs included Cons: - Due to a laptop's limited cooling system, I expect it to throttle significantly under heavy, sustained loads - though I didn't notice this in my gaming sessions - Gets warm during intensive gaming (but not uncomfortably so) Bottom Line: If you're looking for a laptop that can handle surprisingly capable gaming in a portable package, the ASUS Zenbook 14 OLED is a fantastic choice. I went into this purchase thinking I was getting a decent ultraportable that could maybe handle some light gaming. Instead, I got a laptop that runs modern AAA games at Ultra settings. For anyone wanting to dip their toes into PC gaming without committing to a bulky gaming laptop, this is an easy recommendation. Just don't expect it to replace a dedicated gaming rig for the most demanding titles or marathon gaming sessions.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worse Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really worse service. Did not help me get my product delivered nor gave me refund

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Srinivas D,

      Thank you for sharing your experience with the ASUS UX3405CA laptop. We're truly sorry to hear about the difficulties you've faced with delivery and support through the retailer. While ASUS does not handle direct sales or refunds for purchases made through Best Buy, we recommend reaching out to their customer service team at 1-888-237-8289 with your order details for further assistance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2505026894-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Petite in size, Robust in features/quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect "on the go" laptop. Ended up being exactly what our daughter needed for her first year at college. She has a larger gaming laptop and a simply Chromebook for quick things, and this Zenbook fits right in the middle of those, well, maybe a little more towards the gaming laptop, but I digress. The screen (colors and image + touchscreen) are top-notch, really beautiful display. And while the refresh rate is nothing to write home about (60Hz) that aforementioned image quality more than makes up for it. The fact this isn't a gaming laptop nor does it try to sell itself as one is why I don't hold this against it. The camera is also better than I expected and the combination of those two things tells me this is a device ASUS wanted to be used by young professionals on the go, taking meetings, doing their work, etc. Build quality-wise this thing really punches above its weight-class. Backlit keys/keystroke feel, the hinge of the screen itself, trackpad and speaker quality (not nearly audiophile quality but also some of the best laptop speakers I've heard in a LONG time) -- everything feels very nice and sturdy, not cheap and flimsy. Battery life is a little "meh" and would be the only reason I'd entertain deducting a star. That and a lack expandability. You really don't have many USB ports and all the type-c are on the same side, a little annoying but not the end of the world. While I personally wouldn't use this as my daily driver as I need a lot of peripherals and a specific need to be met, I can absolutely see the environment where this thing shines; in the classroom or someone just getting started in a career and needs a very SOLID but slim laptop.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great laptop for work

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design and Build: Sleek, lightweight, and aesthetically pleasing. JUST WOW! Keyboard: Exceptional typing experience. AMAZING!!! Screen: High-quality display, very reflective though (but can be fixed by buying a matte screen protector) Battery Life: Reliable and long-lasting. Touchpad and Keypad: Both are highly responsive, though the keypad sees less use. (FANCY KEYPAD lights up on trackpad) CPU: Extremely powerful, suitable for intensive computational tasks. RAM: 16GB, which can be a limiting factor for heavy multitasking or memory-intensive applications. Connectivity: Excellent WiFi and Bluetooth performance. Software and Drivers: Occasional issues resolved through driver updates. Pros Sleek and Light: The design is both stylish and practical, making it easy to carry around. Amazing Keyboard: Typing is a pleasure, encouraging productivity. High-Quality Screen: The display is clear and vibrant, although quite reflective. Great Battery Life: Reliable for extended periods of use without needing a charge. Responsive Touchpad: Provides a smooth navigation experience. Powerful CPU: Handles complex computational tasks efficiently. Connectivity: Strong and reliable WiFi and Bluetooth performance. Cons Reflective Screen: While the screen quality is excellent, its reflectiveness can be a distraction in bright environments. RAM Limitation: 16GB of RAM is sufficient for most tasks but can be a bottleneck for more memory-intensive applications. Noise and Heat: The fan can become noisy under heavy load, indicating heat management could be better. Couldn’t be happier with this work laptop

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great laptop!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alright, so I finally got my hands on the ASUS Zenbook 14, the one in Jasper Gray that looks fancy enough to fool people into thinking I'm organized. First impressions? This thing's an absolute stunner, that OLED touch screen is so vibrant I almost tried to pet the desktop background. Performance-wise, the Intel Core Ultra 7 and 16GB RAM are no joke; it zips through tasks like a caffeinated squirrel on a mission. Seriously, I've thrown everything at it, from a gazillion browser tabs to some light video editing, and it just shrugs it off. It's like it's saying, "Is that all you got?" As for the battery, it's pretty good, definitely gets me through most of my day without scrambling for a charger, but if it could last just a little longer, I'd probably write it a love letter. Still, for the price, you're getting a whole lot of bang for your buck. ASUS really nailed the sweet spot on this one, proving that you don't need to sell a kidney to get a seriously capable and gorgeous laptop. I would definitely recommend this to anyone that is looking for a decent laptop priced correctly with a lot of value.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent with a Capital E

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [PROS] Display Technologies: The OLED definitely enhances the viewing experience. Also, the increased resolution is noticeable sharper than the typical 1080p resolution found on most laptops. The touchscreen is very responsive and adds a useful dimension to the Zenbook. Suitable Battery Life/Charging Speed: This laptop is design for productivity which can eat away significantly at the battery life. I'm happy to report that I was able to get 14+ hours which far exceeded how long I would work on any device. The battery was severely drained, but did manage to charge quickly even with a third party charger. Seamless Experience: Using the Zenbook can be best summed up as fluid. I've been able to jump around programs effortlessly and complete tasks without a hitch. Furthermore, I didn't observe any performance dips when browsing on Chrome while utilizing AI features in a photo-editing app in parallel. [CONS] Minor nitpicks: I have no major gripes with the laptop, but I did have a few complaints. The Zenbook comes with essentially half a terabyte of storage. I believe having sufficient storage capacity is crucial when using a computer for productivity. It also keeps you less reliant on cloud-based solutions. The RAM is not upgradeable, but 32GB RAM or more would be overkill anyway. Lastly, I enjoy the display, but would've preferred for it to have been 1440p. The sharper resolution would've complimented the OLED display better. [CONCLUSION] The ASUS Zenbook hits the high points for me. It's allowed me to be productive and complete every task without slowdown or fear of battery depletion. I would highly recommend it.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Upgrade!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ASUS laptop was such a huge upgrade over my existing laptop. My old laptop is only 2 years old but you know how quick technology progresses in today’s world! Setup and startup were flawless as you’d expect. If I were to get a hiccup on the first few startups it would be a huge red flag to me. I’ve had it with other brands, but never ASUS. This device has instantly become my go-to laptop for me and it’s not close! After the initial startup and updates, I got to work and have been using this exclusively ever since. The keyboard is comfortable and very intuitive and precise. I love the tactile feel and it naturally fits my hands and wrists. The touchpad is one of my favorite parts of this laptop-it’s so much better than my old one! Truthfully, I didn’t think my old one was that bad until I used this and I realized how smooth and intuitive it should be! The screen is crisp and bright and the speakers were actually really impressive! I know, I didn’t expect that either with a laptop. I’ve come to appreciate the full metal case (like Apple) over the plastic laptop cases. It gives a much more ultra premium feel while still feeling very lightweight. Overall I’d highly recommend this!

    I would recommend this to a friend
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