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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 65 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the excellent screen and build quality of the laptop, with many praising the 4K display and the innovative ScreenPad feature. The multitasking capabilities of the device are also well-received. However, some users have concerns about the short battery life and the quality of the webcam.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 65 reviews
  • Rated 4 out of 5 stars

    Great laptop for students!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very responsive and doesn’t have a hard time with 3D modeling software and college applications. Only downside is the ScreenPad, at least in my case, it turned off unexpectedly many times, and couldn’t be turned back on unless restarted. But overall, nice laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great display, strange touchpad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, excellent display, and fastest-booting laptop ever! (8 seconds) however, the touchpad is too complicated to be useful and even gets in the way of my usual gestures. I returned it, reluctantly, due to the touchpad issues. But it was quite a good deal at $1200.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop has an excellent screen and build quality. Only negative would be the speakers as they fire directly downward.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best laptop around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome speed laptop great graphics and snappy interface. I love this super computer. And the sound quality is so amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for my work and children’s homework.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful unit that provides all that is needed for the project and assignments for the entire household.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is really good. The trackpad is pretty neat. The only negative is the battery life isnt the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Laptop for the Long-term

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing. The creative thinkpad is very useful and multitasking is made easy. Very aesthetic design

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good 4k touch screen laptop!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. It has a ton of features on it: 4k touch screen, Nvidia Graphics, media touch pad, crystal clear 15.6 in screen, and fast processor. My only complaint is that touch pad is too big.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Setup can be glitchy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for your buck hardware. Screenpad is nice but can be glitchy. I've done multiple full format and reinstalls and they still persist. Recently ASUS released a good amount of driver updates seems to be better.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Top notch laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome screen. Lightening fast. more than enough memory all in a sleek. solidly built package.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my zenbook pro a little while ago. Has a good battery life, its light and it has everything except no face recognition. And camera quality is a little poor.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Very sturdy and fast

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been fast and very sturdy. The screen open close mechanism is strong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek AND can game!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! It's sleek, and can game (Skyrim SE works well on it). Pretty good for running code as well, although to make the most of it and use all its cores you need to take extra steps in Python (which I've not done yet). Very light as well. I don't use the touch pad much, but I set a galaxy cluster as the image which is pretty cool too.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Best Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and speed. Had for over 1 year and still works great!

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Boss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing computer. Works great, easy to use, beautiful display and design.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Fast no issues and still using it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    i wish it was better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is beautiful, that's kind of where it stops. As your setting up windows you have to wait a while, this is when Asus is downloading all the useless bloatware to the laptop. You finally get access to Windows, and the touchpad doesn't work properly. If you use Asus option to update the software and drivers, it says everything is up to date, but go to their website and you'll see everything is outdated. The touchpad is glitchy, sometimes it stops working all together and you have to restart the computer. That's just not acceptable, the touchpad should never stop working, its an essential part of the laptop. You can't apply your own background to the touchpad either, even though Asus says you can. Also, the sound maxes out at 50%, you can't listen to it at 100%, this is a shared problem with most users (check the forums), and Asus blamed Microsoft for the issue. The battery life is a joke about 2.5 hours. Oh and if you want to experience the picture quality back when flip-phones were popular, just open the camera app and see it for yourself. For a device that carries this premium price, it should include a top notch camera. This laptop is a failure, ASUS should take better pride in their products.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Rudy,

      I do understand your disappointment if you are experiencing issues with the touchpad, battery life and with the laptop's performance. These issues are temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically. If you are accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. The audio quality is decent, however, for better listening pleasure, we recommend to use a headset or speaker systems. If you need further assistance with the product, please email me at [email protected] and I would be happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Great laptop for a graphic designer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laptop that could handle Adobe Creative Suite applications. I found it in this laptop. I am very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She Loves It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is beautiful. Set up was lighting fast and computer talks you through the entire process. Also the track pad display is a really great feature. As a professional photographer she can now dump her photos in a couple of minutes instead of waiting for hours.

    I would recommend this to a friend
  • Cons mentioned:
    Webcam

    Rated 2 out of 5 stars

    Good laptop but horrible webcam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was good, I really liked the laptop but what ruined it for me and ultimately caused me to return it is the horrible webcam. It was my fault for not noticing it but it has a VGA webcam which looks very bad, worse than my 5 year old phone. For an expensive laptop you would expect them to have a decent webcam.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Tutakho,

      I do understand your disappointment and inconvenience if you started experiencing webcam issue. In order to maintain optimum system stability and performance, cumulative Windows Update needs to be installed periodically. Have you also updated Drivers & Utilities? You may download them from ASUS support website. If you need further assistance with technical questions, please email me at [email protected] and I would be happy to assist you.

      Thank you for choosing an ASUS product.

      ​Regards,
      Nina
      ASUS Customer Loyalty Asus

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