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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 6 reviews

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67%
would recommend
to a friend

Customers are saying

Customers are delighted by the speed of the ZenBook Pro 15.6" Touch-Screen Laptop. Customers appreciate the fast performance of the laptop, with some even claiming that Asus makes the best products with fast service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Audio quality, Overheating

    Rated 4 out of 5 stars

    Decent laptop but maybe sub-par components?

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially had the ZenBook dúo but i couldn’t adjust to the keyboard, so I went with this one instead. Not as happy about some of the functionality and/or specs in comparison. First, the camera is, I guess, a piece of crap? I had to buy a secondary camera to appear anything but grainy, even in good lighting. I have never had this trouble with any laptop camera. The audio, wifi, and overheating are all a bit disappointing. The duo was great minus the horrible keyboard layout to compensate for the screen, so I’m disappointed that this laptop isn’t comparable in all other respects. I’m on video calls all the time now, as most folks are, but this laptop doesn’t perform well for that. Great battery life though. I would maybe recommend this laptop, depending on the needs of the user.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    Kudos to Idaho Falls Geek Swuad and Chris.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been pleased with my new Asus Zenbook. But I do want to add something to this review. I could not have handled this purchase without the guidance of Geek Squad in Idaho Falls. I made a few trips to visit with Chris and he took care of me every step of the way. He was able to help me determine what I needed and to guide in making a choice that filled my needs. But I didn’t get a chance to honor his efforts and others that also stepped in when I picked my computer up after data transfer. I didn’t get that evaluation e mail to thank them well enough. So more than evaluating the computer is this positive evaluation if that service and Schroeder and the others.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Stumpyville laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer super fast Easy to use. Great all around product.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Amazing labtop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic labtop would recommend. Asus makes the best product and fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing !!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it ! It’s very good quality . I never had a laptop like this before .

    I would recommend this to a friend
  • Pros mentioned:
    Fast
    Cons mentioned:
    Screen flickering

    Rated 1 out of 5 stars

    Screen Problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for almost 2 weeks now. I have had many problems with the screen flickering and just turning off completely. Checked all the drivers and made sure everything was up to date but it did not solve my problem. If you need a fast, crisp looking machine this is it but make sure you have the warranty. Luckily I am within the return period and so it will be going back.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nick,

      I certainly understand your concern regarding the flickering screen and the inconvenience this may have caused. Try making sure your chipset driver is up to date. Also, please try to connect the laptop to another known good power source or AC outlet and away from electronic or electrical devices that maybe generating excessive electrical or RF noise. If you need any assistance, feel free to contact me at [email protected], and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is N2107012858-0002.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Customer reviews from ASUS.com

    User rating, 4.6 out of 5 stars with 9 reviews on ASUS.com.

    See all ASUS.com reviews
  • Customer reviews from https://www.asus.com

    User rating, 4.3 out of 5 stars with 3 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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