Customer Ratings & Reviews
- Model:
- ZB555KL-MAX_M1
- SKU:
- 6244700
to a friend
Customers are saying
Customers appreciate the ZenFone Max M1's camera for taking nice pictures. They also find the price of the phone to be reasonable. However, customers have concerns about the phone's random reboot issue.
This summary was generated by AI based on customer reviews.
Reboot issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this phone for $89 when Best Buy had it on sale for $139, and at the same time had an additional $50 off if bundled with a new Cricket sim & top up card. My out the door price with tax was $131.70. Knowing I could sell the sim and top up card I jumped on the deal. I initially really liked the phone. It is a great size, has Oreo, and a decent camera. Overall performance was satisfactory and the battery lasted forever while I constantly played with/set it up. I spent a few days organizing and fiddling to get the phone to my liking. When I was ready, I inserted my active Tracfone AT&T sim into the card slot…and that’s when the problems started. I was able to make exactly one phone call (which was very good quality) but after that the phone kept going into an endless reboot cycle. I placed the sim in the other sim slot and the same thing occurred. When I removed the sim completely, the phone worked great. I researched the Asus forums and found that this is a very widespread problem. Users have been complaining about it for a very long time. Since this constant rebooting makes the phone useless, I returned it for a full refund since, in my opinion, it is defective. I was also able to return the Cricket sim since I never opened it. However, I was not allowed to return the top up card but was able to sell it on eBay. About a week after I returned the phone, someone on the Asus forums posted a work around for the rebooting issue – place the active sim in slot #2, and an extra, non-activated sim in slot 1. Supposedly that stops the reboots. If it weren’t for the reboot issue, I would have given this 4 stars. link to Asus forums: https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=411
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear mattman1968, Thank you for liking the overall performance and the long life battery. I do understand your disappointment with the product and the inconvenience this may have caused you if you were experiencing reboot with the device. To resolve the random reboot issue, please try to do a data or hardware reset. If problem persisted, please take the phone to your local cellular service provider in order to test the slot or try another known good SIM card. If you need more information or further assistance with the product, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or contact me at [email protected]. I would be more than happy to help. Thanks for choosing ASUS product. Regards, Nina ASUS Customer Loyalty
- Cons mentioned:Poor signal, Random reboot
Junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same problems as other users. Random reboots and also poor signal. Can't make or receive calls in my home unless I'm 1 foot from a window!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Gammaray,
I do understand your disappointment with the product and the inconvenience this may have caused you if you are experiencing random boot loop and poor signal issue with the device. To resolve the random boot loop issue, please try to do a data or hardware reset. If problem persisted, please take the phone to your local cellular service provider in order to verify if the SIM card is working properly. In regards to the call related issues, please verify if the unit is getting an excellent coverage from the cellular network. If you are accessing applications through a WIFI or Hotspot, please make sure the unit is getting an excellent signal and internet service is working properly. Also, please make sure the phone is running with the most current OS update. Should you need further assistance with the product, please please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.or email me at [email protected]. I would be more than happy to assist you.
Thanks for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
- Cons mentioned:Random reboot
TRASH!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone before a trip to San Diego. The phone worked fine from the store after activation to the drive home and to work. Once I got on the plane to SD, it turned into a useless piece of junk. The phone kept rebooting once turned on after landing and until I got back home from the trip. The only time it somewhat work was when I took the SIM Card out and connected to the WiFi. Anytime the phone connected with a network tower away from home the reboot problem started. After 2 weeks, I threw it in the garbage where it belongs. Side Note: A friend of mine had an ASUS awhile back and had the exact problems!
No, I would not recommend this to a friend Great Phone with a Major Problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The is a great little phone with an 18:9 display and quite a few nice features for the price point. I enjoyed using the phone for about 2 months with limited issues. It was sometimes sluggish (as expected with the processor/ram setup), and only occasionally rebooted a couple of times. The problems started on a recent trip. I was in LAX and the phone literally started a reboot loop that would not stop unless I removed the sim card. Now that I have returned home, I no longer have the rebooting issues. But upon another return to LAX, the reboots started again. It basically renders the phone useless in important moments. For this reason I will be replacing it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear BigAL,
Thank you for posting your feedback on this model. We're sorry to hear about your device has the reboot issue. Please make sure your device is up to date with the latest firmware version for optimal system performance. The current newest version is WW_15.00.1810.89. If the problem still persists, please feel free to contact an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or email me at [email protected]. We would be more than happy to assist you.
Thank you for choosing an ASUS product.
Best Regards,
Nina
ASUS Customer Loyalty
- Pros mentioned:Camera
Battery life is convenient and nice camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to buy cheap but convenient mobile phone. I made l lot of research and found Asus Zenfone. it definitely better than most of it's same segment. battery life is really good and it has a good quality cam
I would recommend this to a friend - Cons mentioned:Random reboot
REBOOT Reboot reboot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As mentioned in comments above it has random reboot problem. I wasn't smart and didn't read reviews before buy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear fatherGeorge,
Thank you for the review. I do understand your disappointment with the product and the inconvenience this may have caused you if you are experiencing random reboot with the Zenfone. To resolve the random reboot issue, please try to do a data or hardware reset. If problem persisted, please take the phone to your local cellular service provider in order to verify if the SIM card is working properly. If you need more information or further assistance with the warranty for the product, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or contact me at [email protected]. I would be more than happy to help.
Thanks for choosing ASUS product.
Regards,
Nina
ASUS Customer Loyalty
Continuous rebooting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot be used as cell phone. Will work without sim card. It is unlocked supposedly
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Elvira,
Thank you for your review. I do understand your disappointment with the product and the inconvenience this may have caused you when your phone unexpected reboots. We would recommend you to perform the troubleshooting steps in the link below: https://www.asus.com/us/support/FAQ/1011557. We also recommend you to verify if the SIM card is still working properly. Please contact your wireless carrier in order to test the slot or try another known good SIM card. If this was already done, I finally recommend you to send the unit in for service. If you need further assistance with the product, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or contact me at [email protected]. I would be more than happy to help you.
Regards,
Nina
Bad phone ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone shuts down itself. Almost all the time the screen goes black. What a waste of money. Wost phone EVER in my life that I have used in my life.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear PiaShreya,
We appreciate your feedback and we regret to hear about the unfortunate experience that you have. Have you installed the latest firmware for optimal system performance? Please update firmware to latest version by going into Settings > About > System update > then Check Update or please go to ASUS Official Website > Search ZenPad Mzx (M1) > Support > BIOS & FIRMWARE > Download. If you need further assistance or have any other questions, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat or email me at [email protected]. We would be more than happy to help you.
Best Regards,
Nina
ASUS Customer Loyalty
Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The poor performance is the major issue. Even basic apps like whatsapp, facebook and intagram is a challenge to use. Random reboots happens frequently. By far the wrost smartphone I`ve had.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Awpzera,
I would like to thank you for taking your time in writing this review. I certainly understand your dissatisfaction with the quality of the product and your concern regarding the slow system performance. Since it comes mostly with web base applications and optimum performance relies on a working internet service, please verify if the phone is getting an excellent signal from a wireless router or hotspot and internet service is working properly. Try clearing your browsing history. Verify if the unit is not running low of free storage that is being utilized for caching, since this can affect system performance. If you do have ample amount of free space, please try to update the firmware to the most updated version. If this was already performed, please try to do a hardware reset (noted: data needs to be backup before you do hardware reset) and install the most current system update. If you need further assistance, please speak to an ASUS 24/7 live support agent or email me at [email protected]. We would be more than happy to help you.
Thanks for choosing ASUS.
Regards,
Nina
ASUS Customer Loyalty
Software problems - lousy interface
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The software implementation on this phone is JUNK. Eats memory, cuts outs, does not reliably send text - need I go on ... ?
No, I would not recommend this to a friendDon’t buy it. Run the other way.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one returned it because it kept turning off. Bought second one and appears to have similar issues. Will be returning it.
No, I would not recommend this to a friend