Customer Ratings & Reviews
- Model:
- XD5
- SKU:
- 6520853
Rating by feature
- Setup
Rating 4.5 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ZenWifi AX3000's signal strength, ease of use, and setup process, with many praising its wide coverage and extended range. Positive feedback also highlights the user-friendly app. However, some customers reported connectivity issues and occasional performance problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Performance
$350 to only last 1 year. “Hardware” issue
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase from best buy a good amount and this is by far the worst product i ever purchased. It worked great..when it worked. After 18 months it started not blinking green anymore. Called support zero help. Said it was a hardware issue and go figure geek squad doesn't repair these.
No, I would not recommend this to a friend Good coverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great coverage in full house. Not too hard to set up.
I would recommend this to a friendMeshes with existing ASUS Ai Mesh routers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an existing asus ai mesh network with WiFi 5/6 you can add each device as a separate node and run optimization or backhaul units.
I would recommend this to a friendRouter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a real good Wi-Fi you need to have instead of one from Spectrum. I recommended highly also matthew for helping me pick one.
I would recommend this to a friendAsus Mesh Wi-Fi System
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Asus Mesh Wi-Fi System to help house coverage. Added these as nodes to my Asus Router and was easily done.
I would recommend this to a friendNew wifi setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, completely fulfills my wifi needs, I'd recommend it.
I would recommend this to a friendWifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup it extends my Wi-Fi throughout my house even extends it to my upstairs I would definitely recommend
I would recommend this to a friendGood mesh system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good coverage, easy install, good app UI, speeds are as advertised. No complaints after months of use.
I would recommend this to a friendWorks excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fixed a gap in Wifi in my house without having to use acrual access points
I would recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love mine works flawlessly! Would definitely recommend for anyone losing signal in parts of their home.
I would recommend this to a friendWifi coverage extended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the perfect solution for extending my wifi coverage in my home. Awesome!
I would recommend this to a friendExcellent Quality with Good Support Services
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product from a very good company. Beautiful design, with a classic look.
I would recommend this to a friendMesh Wi-fi System
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mesh wi-fi system. Works well definitely recommend.
I would recommend this to a friendAX3000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well Just keep up With Up dates Easy to set Up
I would recommend this to a friend- Cons mentioned:Connectivity
Set up was very easy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thats unfortunately the best part. I was only able to connect one node to the router. Never could get them to connect to test everythinh out. Unfortunately for the money its a waste and i am returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JaysonB,
We are sorry to hear about the connection issues you are having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1030641/#:~:text=Restore%20the%20router%20to%20default%20settings.&text=;(1)%20Press%20the%20RESET%20button,the%20router%20is%20rebooting%20itself.
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not provide the signal strength needed for my home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback will be forwarded to our Product team for review to enhance the product line.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2305078669-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use, Signal strength
I'm very happy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy setup and management tools. App makes everything easy. I have way better coverage in my home now. The signal is consistent and I have not needed to reboot the system once. I'm very happy with the product.
I would recommend this to a friend - Cons mentioned:Connectivity
Continuously Dropping Network Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this product!! Took quite a while for N Solutions to set up the mesh system. Ran great for about 4 hours, then went downhill quickly. Router continuously dropped network connections. Even worse when we woke up this morning. Second issue the router kept tossing invalid user/password messages, even though the passwords entered were valid. Gave up today, going with a NetGear mesh product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sven,
I'm sorry to hear that you are experiencing network issues . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at [email protected] Please refer to this case number (N2308042341-0001) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Easy setup Expandable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The with asus routers have always been great the app made it super easy just don't forget to do the firmware updates!
I would recommend this to a friendTwo different routers were defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have gone through two different routers in a year or so. Both were just defective & stopped working. The first time Asus just sent me a new one, but this time, i will just buy a different brand. Save yourself the headache & stay away from asus routers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RenL,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, having 2 defective routers rarely happen. This is possibly a compatibilty issue. If you need further assistance with ASUS router or other products, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
