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Customer Ratings & Reviews

AT&T - 1040 4-Line Expandable Corded Small Business Telephone - Black/White-Angle_Standard

Customer rating

Rating 3.6 out of 5 stars with 18 reviews

67%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-18 of 18 Reviews
  • Rating: 1 out of 5 stars

    NO CALLER ID - WRONG SPEC ONLINE

    Posted
    Shayne

    I went by the Best Buy Specifications which clearly stated that it has Caller ID. It does not. I bought three for our office. I called Best Buy's 800-number and I was able to get the AT&T 1070 at the same price courtesy of the first customer representative I spoke with. She then instructed me that Best Buy would be sending me shipping labels to return the 1040 phones but to this day, I have not received them. Each time I call, I am told it will be sent and I have to wait for 48 hours. Now it is past the 15 day grace period for returns and I still don't have it. The customer rep told me that I can no longer return the 1040 phones to a Best Buy store. So I am stuck with these three phones that we don't want or need. The new representative said that she has AGAIN requested for the return labels to be sent to me. She said it will take 96 hours. I asked her what would happen if after 96 hours, I still don't have the shipping label. She said I should call again so I could request for it again. That was so wrong! Thankfully this representative was very helpful. She spoke with someone else and they decided to refund me my money immediately and not wait until the labels are sent to me at which point I can then return the phones. I give Best Buy A+ for that but a Fail on the website specs. Best Buy should change it so it reflects the correct information.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great small office phone

    Posted
    Virtualphoneguy

    I have used the older version of this phone in my office since 2005 and have had very good luck with it. We have three lines and use it a lot for conferencing. I have recom,emded this phone to several small business clients too. We have the phone without voice mail and use www.allcalltechnologies.com for the voice mail to email and auto-attendant.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad AC cable

    Posted
    Drive
    • My Best Buy® Elite MemberElite Member

    I purchased 4 of these phones and 3 of them had defective AC cables. I knew it was the AC cables because I used the only good one to check all the other phones and they all worked. I called AT&T to see if I could get a replacement AC cable and was told to return the phones to Best Buy and get another one. It is a hassle doing this. This is a business and I need to have working phones.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent for small business

    Posted
    NAJ243
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Was using a 4-line panasonic system for 15 years,I hate change,especially involving something as important as the phone to my biz. Also very superstitious about these kinda things. Very happy ending to story...love the phone,staff loves them and they keep ringing(biz wise).

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Speaker phone went out

    Posted
    Rubi

    I have daily conference calls and utilized the hands free speaker phone capability for these meetings. Unfortunately, the speakerphone went out within 30 days. Not optimal for business use unless you have the handset attached to your ear all day.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    AT&T 1049 Office Phone

    Posted
    GLPM1
    • My Best Buy® MemberMember

    This is one of the best phones I have purchased for my home business. It has all the features I need especially the clarity around the conference calls. I highly recommend this phone for a home office or small office.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Analog system

    Posted
    bestbuyguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you have a digital system then you can't use this phone, if it is analog it will work, so be sure to check before you buy. I had to return mine for that reason. I would have enjoyed it, had it worked for me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good small business system

    Posted
    Paul9596
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good system for a small business with up to 4 lines. I didn't need all the features at the time of install but I'm glad to know they are available in case I need them in the future.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great service

    Posted
    Cindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went in for printer ink & a wireless router - not knowing anything about wireless routers. I was directed to help & and the salesman helped me pick out what I needed. Very quick and accurate service. Thank You!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    No Caller Id

    Posted
    RichB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this phone based on Best Buy info on line. It does not have caller ID as advertised. Unable to use with current phone system, so I had to return it, Rating based upon experience.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Just ok

    Posted
    Lawyerly
    • My Best Buy® MemberMember

    I bought another phone because my last (similar) model had sticking buttons after 3 years. This phone's buttons stick after just one week. Otherwise it is fine.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent phone, but not great.

    Posted
    Dcrayfish
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm disappointed that it does not have caller id. I have thought about returning it for a phone that does have it. Other than that, it has all of the features I need to work.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    it works fine and has all the features i need

    Posted
    Willy
    • Verified PurchaserVerified Purchase

    A multi line phone with a headset jack for those long calls. TThe switch allows the headset to remain plugged in when not in use.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't have caller I.D.

    Posted
    Nothappy

    This phone would be great, but the website advertises this phone with caller I.D. and it DOES NOT HAVE CALLER I.D.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    good 4 line phone

    Posted
    friendlyj
    • Verified PurchaserVerified Purchase

    I like this phone a lot it is easy to use and program. I really like the intercom feature. Rocomend to anyone that uses this type.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good professional phone

    Posted
    usnboy
    • My Best Buy Premier Silver MemberElite Plus Member

    good multi line professional phone for a small office

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great

    Posted
    samcorn
    • Verified PurchaserVerified Purchase

    easy to use phone and easy set up comfortable features

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for my needs.

    Posted
    deet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Easy set up, easy to use. Good voice clarity and volume

    I would recommend this to a friend