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Customer Ratings & Reviews

Your price for this item is $1,699.99
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The comparable value price is $1,999.99

Customer reviews

Rating 4.5 out of 5 stars with 72 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are satisfied with the Aventure Step-Over Ebike's easy assembly process and affordable price. Many customers mentioned that the bike was easy to put together and enjoyable to assemble. Customers also praised the ebike's value for money, calling it an "excellent bike for a great price." However, some customers expressed concerns about the battery life, with one customer reporting that the battery lasted only 16-18 miles on a full charge.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-72 of 72 reviews
  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    Avevton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome bike good battery very stable fun to ride great value

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      So glad you love it! Thanks for the review!

  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    WOW WHAT A GREAT EBIKE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW WHAT A GEAT EBIKE! EASY SETUP, EXCELLENT STABILITY.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Thanks for the love and support!

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Extremely disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is an utter disappointment and false advertisement. Out of the box, It only goes 20mph with or without pedal assist - if there is some way to change it to 28mph I can't figure it out. The battery capacity does not even go close to as advertised. The best I've ever gotten is around 30 miles and this is with pedaling as hard as i can and HYPERMILING. I weigh about 200lbs and the bike is supposed to be rated for 300lbs, so this shouldn't be an issue. The battery guage is also basically worthless. The first 30% or so it will seem to work according to the "max range" rating, IE it will drop around 10% every 4-5 miles. Then, the further it drops, the more rapidly it will decline, to the point where once it hits 50% it only takes 5 or 6 more miles to go completely dead. EXTREMELY disappointing as I specifically bought this to do a 32 mile round trip which in my mind was well under the limit. Lastly, for tires that give the appearance of high durability motorcycle tires, they are GARBAGE. I got a flat on my very first day riding it from a freakin GOATHEAD. Anyone in california should be familiar with them, but they are a common weed in the high desert areas that have hard prickly seeds with thorns about 2-3mm long. WORTHLESS for an all terrain bike. I liked this bike the first time I rode it but my feelings about it have gone down hill rapidly since. Best buy please help, let me return this, or help somehow! I'm a little past the return window but this is garbage and false advertisement. Make this right PLEASE.

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      aSmith,

      We apologize for the experience you have had with this bike, we would love a chance to help you get this right and solve for the issues you have had. Please reach out to our tech team and file a warranty ticket with us and we will do what we can to get you up and running.  https://www.aventon.com/pages/warranty-form

  • Rated 1 out of 5 stars

    Very bad experience so far with this eBike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bike arrived with a bent rotor and once I finally received a replacement and fixed the bike, then it was clanking and noisy at the lowest gears. Try to make adjustments and just can't get it to work without horrible chain noise. Extremely frustrated with this purchase. Will have to go into some expert repair shop and probably drop another couple hundred dollars.

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi Brian, we're sorry to hear about the issues you've experienced with your bike. Please reach out to our customer support team, and they will assist you in finding a solution to resolve these concerns. Your satisfaction is important to us, and we appreciate your patience. -Aventon

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just fun. Assembly once you know how takes about 20 mins. All works great.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi there, thank you for feedback! We are so happy to read that you are having fun with your new Aventure! Fun Fact: Our Aventure model has a USB port to charge you mobile device!
      Welcome to the Aventon Family and safe travels! -Ivy

  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very excellent product. Its very enjoyable. Well packaged and strong. For the price this is a great product

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Congrats on your purchase! We're so excited to see all the places you'll travel to! Please register your e-bike here:https://www.aventon.com/pages/bike-registration.

  • Pros mentioned:
    Max speed

    Rated 5 out of 5 stars

    Great E-Bike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome & fun bike! BestBuy had it in stock when no one else did!

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Nice, we're glad you were able to pick one up! Happy riding and welcome to the Aventon family!

  • Rated 5 out of 5 stars

    Ebike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my bike inridenit 25 miles a day not one complaint about it

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Thank you for the great feedback! Welcome to the Aventon Family and safe travels!

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery doesn't last 45 miles...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesn't last 45 miles like stated, not even close! Maybe 20, 25 if your lucky. Ordered 2 bikes, only one came, had to cancel the other bike. Was very disappointed with the overall experience from Best Buy and the product itself.

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi Mike! We are so sorry to learn that you are not satisfied with your purchase. Please note that the range depends on the rider usage and weight capacity. If you wish to return your purchase please contact Best Buy. Thank you.

  • Rated 1 out of 5 stars

    Best Buy months of delays with no information

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOTE; this review is towards Best Buy and not the product. Ordered the bike on March 6, 2024 while item showed in stock and showed a pickup date of March 10, 2024. On March 10, 2024 I received a notice that it was delayed but with no anticipated date. Called multiple times over the past two months to receive no information on an anticipated date but they keep guaranteeing me i will get it but we are over two months with still no delivery or information and the manufacturer’s website doesnt even show the bike anymore even with Best Buy telling me they gaurantee I’ll receive my order.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bike is ok but slow it doesn't go 28mph at all even with the app you have to download. This bike goes 20mph then the motor cuts off and at that speed you can't even pedal so you wont get up to 28 so if you looking for speed dont get this bike its a huge disappointment.

    No, I would not recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Hi Darius, the bike can go up to 20 MPH on throttle and it can be adjusted to up to 28 MPH on pedal assist. Feel free to reach our support team if you have any questions! -Aventon

  • Rated 5 out of 5 stars

    Beast Mode!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son purchased this bike direct from Aventon. It's a beast! The battery life is fantastic, the build quality is exceptional and it rides very comfortably. I have been a bicyclist since 1995 and the Aventure is one of the best fat tire bike options on the market today.

    I would recommend this to a friend
    • Brand response from Aventon Support
      Posted .

      Thank you GYMTINO for your review, we appreciate the support!

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