Customer Ratings & Reviews

Honestly worse headphones for the gym. It slips off easily. The sound isn’t even that good. I can still hear others/ noise.

Bought this for my daughters Xmas present but had to return due to her complaining that it hurts her ears as u wear it for awhile. I saw some reviews of the uncomfortable ear phone but had to experience it myself ! But the looks of the earphone was cute I was disappointed I had to return it.

These things hurt my ears… super cute but super uncomfortable for me.

It’s a pretty good headphone but sometimes the sound can be off

Headphones went out to the point they will not connect to my iPhone 16. I called Best Buy to see about replacing them. I was informed there was nothing the could do. I’m highly disappointed because it hasn’t even been a year.

Was looking forward to receiving and using these headphones bur sounds goes in and out too much.

Absolutely unacceptable experience. I ordered a pair of headphones and received an EMPTY box - no product inside! I contacted their support immediately with photos and proof, and they still refused to issue a refund or send a replacement. This is not just bad service - this is fraud. Do yourself a favor and stay far away from this store. They take your money and give you nothing in return. Total scam.

I purchased the open box excellent. Everything was suppose to come included. The package was delivered late. When it finally arrived the box was dented. I was missing the carrying case, the paperwork and the two beats cables (type c and 3.5mm jack). All i got was the slate blue beats and a no named third party type c black cord. Best Buy couldnt make it right by replacing my headphones with what they had a new pair. Instead i waited for almost an hour and the best they would do is refund my purchase and i have to wait 3 more days to get my money back. This is how they treat loyal customers. Give me a good unboxed unit when i paid for the excellent unit then cant take a couple dollars loss and give me a new unit when they messed up.

It wasn't the pink that i was expecting. I thought it would've been a darker pink.

the sound system stop working in one of the ears, after 3 weeks

They lasted about a month before the sound of static became overwhelming.

I purchased this 2nd pair for my son Christmas 2025 and the right has stopped working just like the first pair.

Ok headphones they where a little too small for me

Took product up to Best Buy on Decatur for them to give me the run around. Ended up taking product to apple for repair.

Great color and great sound. Sleek design very easy to carry and lightweight on while and use.

I never got my package I called back to you at refund. They can’t give me my refund. I would never shop for Best Buy ever again.

I bought that headphones and it only lasted working properly 2 months.i could only hear from one side. I called the seller and only got the run around.

On side does not work anymore not to sure why. I know she loved the gift but one side no longer works

Noise canceling was not what I thought. Looking for office ise and didn't get that

After a year the sound in left head set went out. Does not recommend