Customers are positive about the ease of use and color-changing capabilities of the WeMo + Osram Lightify Flex RGBW Starter Set, with many praising the straightforward setup and wide array of color options. However, customers are negative about the app's compatibility and connectivity issues, citing frequent connection problems and difficulties linking the lights to the app. Several users reported significant time spent troubleshooting these connectivity problems. The app's unreliability is a major source of frustration for many customers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
Pros mentioned:
Color changing
Cons mentioned:
Connectivity
Rated 3 out of 5 stars
Buggy but Bright
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So..I like this startup kit as they state, but I just don't enjoy that it's so temperamental. It'll connect sometimes. (it depends on if I throw the right amount of salt grains over my shoulder WITH the right amount of velocity and or finesse)
Maybe it just needs a firmware update? WHEN it does connect and I am able to switch colors from my phone (the only way you can) then it's awesome! People ask me where I got it and how much I paid (exact questions I ask when I see something I want and plan to buy)
I spare them the connectivity issues because I just want to be positive about it. PLEASE just work ( I chant this when I got to make it work) I think it works when I do that! (Sometimes)
We understand your feedback and we'll do our best to improve it. Let us know if you are still having some trouble with your kit. Feel free to send us an email at [email protected] with your contact details and the URL to this review.
Regards,
WEMO Support www.wemo.com
Rated 1 out of 5 stars
Simply Does Not Work
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Spent 3 hrs with 2 different customer support staff and in summary, this thing simply does not and will not work. The first Customer Rep didn't even know what it was (I had to send him the website link). My best guess is that if your router has any type of security (like WPA or non transmitted SSID) which most do ... then the WEMO will never find your router, the app will not work and there is no way to get it to do so. We reset the lights, reset the router reloaded the app at least three times ... as I say, simply put, it does not work. Unfortunately this is a great idea for a product (I wanted desperately for it to work) but Belkin has announced prematurely. I would wait a year of so and maybe Belkin will get it to work. Right now, it is a waste of your time and money.
No, I would not recommend this to a friend
Brand response from BelkinStaff
Posted .
Hi, TexasDew,
We appreciate your taking the time to share your review about the WeMo® + OSRAM LIGHTIFY™ Flex RGBW Starter Set. We understand that the unit failed to meet your expectations, and we're sorry to hear about this. However, we'd like to further look into this, and figure out what we've missed to get this product up and running. Please email us your case number or your email address so we can rectify this matter. Make sure to include the link to this post for easy reference.
We hope to hear from you soon.
Sincerely,
WEMO Support http://www.wemo.com/support.html
Pros mentioned:
Color changing, Ease of use
Rated 5 out of 5 stars
Bright and easy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Loved this! Easy to set up on the Wemo app, so I can use my smartphone to turn it on and control the colors. It's easy to figure out where to cut and how to connect and the LED lights are actually bright enough to light up my entire bedroom (I have the strip running along my headboard) depending on the color and light "temperature" of course. Plenty of colors and brightness levels to choose from.
I would recommend this to a friend
Rated 3 out of 5 stars
It's functional enough.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Set up was a little glitchy, and quality for price isn't the greatest. It doesn't even have a setting to slowly change colors.
No, I would not recommend this to a friend
Brand response from BelkinStaff
Posted .
Hi, Brush,
We appreciate the time you've spent for this product review. We would like to make sure that the device is working properly. Should you need further assistance, you may reach out to us via email at [email protected] including the link to this post.
Regards,
WEMO Support http://www.wemo.com/support.html
Cons mentioned:
App compatibility
Rated 1 out of 5 stars
They quit working.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They worked great but they stopped working. The WeMo link stopped working. I tried everything that the troubleshooting said to do. Several times! I looked on line to see if anyone else was having the same problem. And everyone is. DO NOT buy this!!!
No, I would not recommend this to a friend
Brand response from BelkinStaff
Posted .
Hi. Thank you for sharing this feedback. We’re really sorry to hear that our device has been giving you challenges. Since the link has stopped, you can actually try to reset it first and try to configure it again. A simple reset on the link usually fixes it. Here’s a link on how: http://www.belkin.com/us/support-article?articleNum=116170. Should you need further help, you can email us at [email protected]. Please include in the email your contact details and location. We hope to hear from you again.
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Excellent cabinet lighting
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We love the Osram Flex lighting with the WeMo hub. We already had two other WeMo lights in our home which we also love. The reason with bought the Osram Lightify Flex over the Phillip's Hub was our Amazon Echo. Our Echo and the WeMo system work together. Now we just say, "Alexia turn on the Cabinet Lights" and the cabinet lights come on. Plus the WeMo app is easy to program to set on and off times for each of our WeMo/Osram lights.
I would recommend this to a friend
Rated 3 out of 5 stars
Works ok
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works for what I need it to. There is no extension in between the strips so trying to connect them in between shells or around the back of a TV with 90 degree turns requires some ingenuity. Wish it had wire extensions with it
I would recommend this to a friend
Rated 2 out of 5 stars
Great concept - but does not work currently
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the concept. It worked once and the results were great, but it would not hook up to the Wemo Link. Belkin support was great but said to retuyrn item to store until they fixed the problem.
No, I would not recommend this to a friend
Brand response from BelkinStaff
Posted .
Hi, SHavey,
We strive to provide a really high level of experience with our products. Nonetheless, we feel sorry that the product didn't meet your expectations and you ended up returning it. For inquiries or help, you may send us an email at [email protected], and make sure to include your contact details (full name, phone number, email address, and location) and the link to this post.
We hope to hear from you soon.
Sincerely,
WEMO Support http://www.wemo.com/support.html
Rated 4 out of 5 stars
love them
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This reviewer received promo considerations or sweepstakes entry for writing a review.
these are great . Instead of paying the higher price for phillips bought wemo and there just as good
I would recommend this to a friend
Cons mentioned:
App compatibility
Rated 1 out of 5 stars
I can't programic
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I can't very hard to program ain't never worst They apps neighbor work or connect with a App so no work I'm going to return it
No, I would not recommend this to a friend
Cons mentioned:
App compatibility
Rated 1 out of 5 stars
Wouldn't connect with phone app
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The app it has you install on phone wouldn't connect with Divine there for couldn't change the colors. Had to return.
No, I would not recommend this to a friend
Brand response from BelkinStaff
Posted .
Hi, Blossom7,
We appreciate the time you've spent for this product review. However, we feel sad to hear what had happened to your device. Should you need further assistance, reach out to us via email. Please provide us your contact details along with the link to this post.
Regards,
WEMO Support http://www.wemo.com/support.html
Rated 2 out of 5 stars
Don't buy if WiFi sucks
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought it as a gift for my parents but their WiFi is horrible where they live, and that created problems with all the features.
No, I would not recommend this to a friend
Brand response from BelkinStaff
Posted .
HiYaLikeDaggs,
We value your time in posting a review about our product. We feel sad that it did not work with your parent's home. It would be helpful for your parents to have home automation and to make their life more comfortable and easier. The rules are dependent with the router. Should you need our assistance n the future, feel free to email us at [email protected] with your contact details and the link to this post for reference.
Regards,
WEMO Support http://www.wemo.com/support
Cons mentioned:
App compatibility
Rated 1 out of 5 stars
Not good purchase
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wemo devices do not work very well at all. The app and link needs to connect better
No, I would not recommend this to a friend
Brand response from BelkinStaff
Posted .
Hi, Rich,
The time you've spent in writing this review is greatly appreciated. However, we feel sad to hear about your experience with our product. Allow us to gather more details so we'll know the cause of this challenge. We would like to take this chance to work with you and improve your experience. Please send us an email at [email protected] along with your contact details, location, and the link to this review for our reference.
We'll wait for your response.
Regards,
WEMO Support www.wemo.com
Rated 2 out of 5 stars
It's nice lighting
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I just hate how you have to plug it in. Why can't everything be wirerless.
I would recommend this to a friend
Brand response from BelkinStaff
Posted .
Hi. We appreciate your time for sharing this feedback. For the device to have sufficient power, it will still require an external power source for the light and its wireless capability to function, this is a product limitation. Should you need further assistance, you can email us at [email protected]. Please include your contact details, location and a link to this review. We hope to hear from you again.
Rated 4 out of 5 stars
Great for installing a hallway night light
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have this set up to illuminate my hallway red whenever someone exits the bathroom or bedroom, so we don't have to feel around and dodge cats. Works pretty well, but it's lost the ability to turn blue for some reason.
I would recommend this to a friend
Rated 1 out of 5 stars
pointless item
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This strip can be broken up into three individual strips but whats the point if each seperate strip then, needs a power source? Duh!!!!! people this makes no sense as three seperate pieces... Whyyyyyyyy??!
No, I would not recommend this to a friend
Brand response from BelkinStaff
Posted .
Hi, louie,
We value the time that you've spent on this review, and we understand your sentiments on the product which didn't meet your expectations. We don't really recommend to break it into three individual strip for it may damage the product, and for the product overview, please refer to this link: http://www.belkin.com/us/p/P-F5Z0597/ . Should you have queries, feel free to email us at [email protected] along with your contact details and the link to this post for reference.
Regards,
WEMO Support http://www.wemo.com/support.html
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Excellent lights
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I used these for my bookshelves in my living room. Really happy with these and have bought more for other places in the house.
I would recommend this to a friend
Pros mentioned:
Color changing, Smart lights
Rated 5 out of 5 stars
Need Extra Lighting or Mood Lighting
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered the Osram Lightify Flex not knowing what I might get....I loved it so much I purchased another just like it. I put them above the kitchen cabinets and now I have indirect lighting! They change colors too and I love putting them on the color of my mood. Highly recommended.
I would recommend this to a friend
Rated 2 out of 5 stars
Not happy
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had to return this item because the hub quit working and would longer communicate to the lights
No, I would not recommend this to a friend
Pros mentioned:
Smart lights
Rated 5 out of 5 stars
Awesome smart lights
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Needed some way of lighting my gun safe and this did an awesome job