Customer Ratings & Reviews

I have the total membership at Best Buy and have really enjoyed it so far. I have called and gotten a lot of information about the new computer that I have bought. But, in the beginning, I was able to get a large discount when the geek squad helped me transfer information from my old computer to the new one. I plan on using the discount that I will receive from the membership to purchase other items in the future. Thank you for a great plan.

I Purchased a Dell computer at Best Buy with the features I sought at a very reasonable price. In my past purchases of new computers, the migration of data from my old to new computer was difficult and very time consuming. Best Buy Geek Squad Membership enables me to transfer Data from my prior desk top and laptops to my new computer. To have this done quickly and professionally is for me more than worth the cost of Geek Squad membership. I anticipate that I will also utilize other services provided by this membership adding to the value of the Geek Squad membership.

I purchased the membership for my new Apple iPad because I do not like Apple Stores or their customer service policies. I was very happy with the technician who helped me set up my iPad. He set it up exactly how I wanted it instead of how Apple wanted it and it was so easy and took way less time. I know it will be just as easy to make another appointment should I need help again.

My husband and l love our Best Buy/Geek Squad membership. We don’t ever want to be without it again. We had to cancel our membership a few years ago due to a financial hardship. Thankfully, we have it back again and are so grateful that we do. The Geek Squad installed everything we need on our new laptop, and they are so patient with older people like ourselves (78 years old).

I can confidently say that getting the Best Buy Total Membership has been one of the smartest decisions I’ve made as a customer. The value you get is incredible—it’s not just about discounts, but the peace of mind, convenience, and VIP-level service that comes with it. One of the biggest benefits for me is the unlimited Geek Squad tech support. Anytime I have a question or issue—whether it’s with a computer, phone, TV, or even a smart home device—I can get help immediately, in-store or online. That alone makes the membership worth it. The exclusive discounts and savings are also a major plus. I’ve already saved money on a few purchases that more than covered the membership cost. Plus, the extended return window gives me more flexibility when buying new tech—no more feeling rushed or stuck. Another thing I love is the free 2-day shipping and delivery perks, especially when shopping online. It makes the whole Best Buy experience feel seamless and premium. If you shop at Best Buy even a few times a year—or if you rely on tech in your daily life like I do—this membership pays for itself fast. I highly recommend it to anyone who wants priority service, tech support, and year-round savings.

This membership has saved me a lot time and money over the past few months. It was originally recommended to me by Geek Squad a few months back when i needed a laptop repair, and when the motherboard came back shot, it covered the cost of the attempted repairs, and the data transfer to my new laptop. The price matching has also been a big help, and i've saved money with that part of the service, on top of the savings i get on products just for being a member. Furthermore, the 24 month protections it provides on all of my Best Buy products gives me an extra layer of Security that my various products will be safe and sound! Overall I am very heppy with the membership and it has provided me a great amount of value for the time i've had it

The membership pays for itself over time. If you buy a lot of electronics, computers, etc. you should have this plan. On numerous occasions I've had to use them for computer upgrades, which were free, or mounting a TV and a ton of other things. If you do installs for your vehicle, it all plays a part. Plus, you get more time to return an item then if you're NOT a member.

This membership is amazing. It is an additional price, but once you have it, it's so helpful and reassuring to know that you have systems to back you up if your device malfunctions or you just want some guidance. So far, I've utilized my membership advantages once when my laptop display was messed up, and it went so smoothly. I plan to use it again if I ever need to! Definitely recommend it to anyone considering getting it.

After having the My Best Buy Total™ membership for a while, here's my quick and honest breakdown. The Upside: The real value is peace of mind. You get included protection plans (like AppleCare+ on Apple gear) and 24/7 Geek Squad support. For a single big-ticket purchase, like a new laptop or TV, the warranty alone can make the membership pay for itself. The 60-day return window is also a great, practical perk. The Downside: The main drawback is the price—around $180 a year. It's a steep cost if you aren't actually using the key benefits. If you're an infrequent shopper or don't need much tech support, you will likely not get your money's worth. The Bottom Line: If you're about to buy expensive electronics and value robust protection plans and on-demand support, it’s a strong contender. For casual shoppers, it's probably an easy pass.

I have used the Geek Squad twice now. the first time was excellent, very knowledgeable tech helper quickly fixed a problem. The second time? Not so good. I spent 4 hours on one day and 2.5 more hours on the second day. On the second issue, that day's initial tech helper could not figure out the problem or ways to solve it. I was left waiting on the phone the whole time. Then, when I gave up and called again on a second day. When you call Geek Squad's number at you local store, you are immediately flipped over to a techie in a Hispanic-speaking country (Panama, Corsa Rica) with quite a bit of different English skills. Crapshoot, until you get one one you can communicate with easily.

I recently had an issue with my Alienware gaming laptop and brought it to Best Buy for service. From start to finish, the experience was excellent. The Geek Squad team quickly diagnosed the problem, explained the solution in a clear way, and handled everything with professionalism. Gaming laptops like Alienware are powerful but can be tricky to fix, and I was impressed with how knowledgeable and efficient the staff were. Not only did they get my laptop running smoothly again, but they also gave me helpful tips to keep it performing at its best. In my opinion, Best Buy is the most reliable service for tech support and repairs. They’ve earned my trust, and I won’t hesitate to return if I ever need help again.

The My Best Buy Total membership is definitely worth the cost. The value I get from the exclusive member prices and the peace of mind from having protection plans and unlimited Geek Squad support is unbeatable. It quickly pays for itself, especially with tech purchases. I highly recommend this membership to anyone who shops at Best Buy regularly—it's a great investment!

This membership is very helpful if you buy or own electronics. The price protection and tech support alone make it worth it. It adds a lot of peace of mind because you get extra coverage, easier repairs, and good customer service when something goes wrong with a device. It’s a smart purchase if you want your electronics protected and want to save money in the long run.

Overall, though expensive, it's a pretty good system, The only gripe I have is that I wish it could have included the full price of level 2 data recovery. $360.00 on a fixed social security income is a huge expense for us. I was told when I first started this that it would cover ALL LABOR. Apparently that is not the case. I would still recommend it with the caveat that it only covers certain labor on certain things.

I’ve been a Best Buy Total member for a while now, and it’s definitely worth it. The tech support and protection plans give me peace of mind, and I’ve saved a lot through member discounts and free shipping. I especially like the quick help I get through Geek Squad—super convenient when I need troubleshooting. Overall, the membership makes sense if you shop or upgrade electronics often

This membership is the pinnacle. I rest assured that if anything is ever dynamically uncontrolled with my computer, I can take it in to the Geek Squad and they are fast to fix the issues in the most professional manner. They are very knowledgable and explain what the issues are so that I understand. And with all of the value you have with this card, my total buying experience at Best Buy is superb!

Worth every penny. I broke my laptop, and the protection plan allowed to tobfully replace it with a brand new one. As far a device protection and service benefits go, this is a great service. My only negative is that the premium deals aren't very good (10$-20$ off expensive product). I barely notice a different in price compared to non "total-plus member" deals.

I had no idea how great this membership is until I needed it. I use my computer for my internet business and can't work without it. I had my C: ssd drive fail. Two of my friends who are IT professionals said they could replace the drive but told me there was no way to get an image of the drive that would save me hours of work. I would need to start all over again. I took it to Best Buy and they thought at first it might not be possible to get an image, but one of their techs said he'd try an idea he was working on to capture drive images. They were able to image the drive and fixed my computer! This saved my business. If you don't have a membership GET ONE. You'll be happy you did.

The My Best Buy Total membership has been absolutely worth it for me. I have two tablets and a laptop under my plan, and paying about $180 a year gives me real peace of mind. When I broke my laptop, Geek Squad repaired it with no extra cost, saving me money and stress. I love knowing my devices are protected, and the customer support has always been fast and helpful. Overall, I highly recommend this membership to anyone who wants reliable coverage and hassle-free repairs.

Best Buy use to have an insurance plan through geek squad, that was based on a percentage of the price, but with the Total membership, you pay for a full year of coverage on all products; also comes with various deals on products that are on sale, only to members. Apple items get the most love, because you get AppleCare on any devices you purchase. Instead of waiting to go through apple themselves, you simply bring it to best buy and they do the rest. Best way to say that Total is worth it, it’s the “Bestbuy” when it comes to shopping at bestbuy.