Customer Ratings & Reviews

I purchased total tech last year with items I purchased. Long story short my credit card was stolen. I had to cancel my old CC and get a new one. Total tech is supported to auto renew but canceled because of the new CC (without my knowledge). My car radio I purchased 13 months ago was no long covered under my warranty. Called best buy customer service and argued with them for 30 min. I was told yesterday (06/15/23) that my previous purchases were back under warranty. After going to geek squad for my radio I had to spend and extra 53$ to send my radio off to geek squad in Kentucky. Was also told it was going to take around 2 weeks. After calling to confirm (06/16/23 that my previous purchases are covered. They are not, called CS again and was told they cant do anything about it.

Great for protecting your items but I specifically got it for the “member Monday” deals forcthe hot items; Xbox/PS5. Very disappointing. Have not been able to get one yet. They had an event today but BestBuy kept postponing it to a later time. Long story short did NOT get one. Honestly feel like its a big scam, probably have better odds winning a POWERBALL/MEGAMILLIONS

Love the space that this refrigerator has to offer as well as the fact that the water dispenser is inside the door and not on it.

I was always the one that didnt think i would need a warranty like this but it came in super helpful with an issue on my computer that i given up trying to fix myself. Super helpful service and message, i didnt have to lift a finger to get it fixed!

Looked good at first, unril I noticed it was crooked..about a 1/2 inch lower on one side.

A high-end Windows PC that is suited for gaming Ready built and ready to play. It was a simple and user friendly set up

The people that came to install my tv were kind and good and made sure i was satisfied with my installation

Why wouldnt you want Total Tech??? It literally can save you thousands of dollars on installs, troubleshooting, and warranties. Its a no-brainer. Nough-said.

How about this membership with the understanding that if any of my products had a problem, Best Buy would stand behind them and fix them. I bought a laptop from them and brought it back within the manufacturers warranty due to me having a ongoing online class I was informed by geek squad to bring it back at the end of the semester. When I brought it back, they have tried to charge me $80 extra just to fix it this laptop has not seen any kind of abuse and was functioning as a desktop and that it never moved. The charger does not stay plugged in and the battery is draining too fast.  Best Buy is lying to people to get them to buy this membership. Save your money and find a different place to buy your products..

Got this for new iphone 15 and it covers other bestbuy items I purchased.

I like my new electric stove I purchased a year ago

Kick butt for my DJ ing!! I would recommend this computer best money spent !!!

Amazing,love it worth it easy to set up gameplay amazing

They help you in every way i can think of thanks guys❤️

Excellent picture and sound works great with the PS5

You need this service it includes everything you need to get the tv connected

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I really like having Total Tech. Its super nice to always have someone knowledgeable in regards to my devices when i have a question.

I really have to highlight a number of individuals who helped me during my purchase experience. I initially came in just to address a problem with a hard-drive at GeekSquad. But, due to the seriousness of issue, I had to visit a few different departments to get everything I would need. I want to first give a huge shoutout to Erika at the GeekSquad desk. She could not have been more lovely to deal with. I was facing some rather large expenses because my poor hard-drive had a critical malfunction and needed to be sent away. She took ample time explain the whole process and made sure I understood what my options would be. She was friendly, informative, and patient. With her help, I felt I was making the best decision to address my needs. Brian is the next gentleman who helped me. I needed an external hard drive to transfer data from my damaged drive. I later found out he came over from a different department just to help me because he saw I was alone. There were different models available but her really helped me zone in a great product for the best price. I never felt like he was trying to upsell me and I felt great about the product he picked out for me - it was exactly what I needed. Brian then pointed me to Cloudy to help me find a keyboard for a Samsung tablet. I was unfamiliar with these products since it was really for my dad. He really helped me find something that would hopefully suit my dad's preferences. He was clearly knowledgeable and reassured me that it was simple enough to buy products, try them out, and if they don't quite fit your needs, the return policy was generous enough to give me opportunities to find something else. Next was Jey in the laptops section. I was facing the prospect of having to retire my 15yr old monster Alienware because it cooked 2 hard-drives. I hadn't purchased a computer in so long, I wasn't quite sure where to begin. I explained my situation and what kind of workload I typically do. Jey pointed me to 2 laptops he was confident would meet my needs and was within my budget. I was so thrilled by each computer and the price-points, I actually wound up purchasing both. Jey was spot on - they are exactly what I wanted. Andrew was the closer for my experience. He handled my purchases for the day. This is where everything really came together. He offered some great advice as far as additional options for products. He showed me the current generation of Alienware laptops and I was suddenly on the edge of making a completely different purchase but he assured me there was no pressure. He told me the laptops I was buying were more than enough to handle my work and their formfactor was a bit more comfortable. He then explained BestBuy's My Total Membership and how I might benefit considering my situation. After considering everything I had gone through; the repairs for my hard-drive, the money I might save on the backend, and the product protection for everything was buying, this was a really smart idea. My Total has saved me money and given me peace of mind. And one day, I will return to buy another Alienware. Honorable mention to Liam. Although he didn't directly help me, I saw him deal with an unruly customer. Liam maintained composure and handled the situation with grace and professionalism. Lastly, as I was leaving, I happened to meet Travis - the store manager. He was all smiles and offered a genuine sense that he cared about my experience at the store. I can't emphasize enough how much I enjoyed my experience at this location and with these people. I was facing some serious trouble and big expenses. But I got the most value for my money and the service felt sincerely personal. I'm a customer for life.

I love being able to get the work I need done on my computers without being overcharged. I do however, have issue with buying a new Mac and being told I could not get the 20 minute instructional on the Mac when I was picking up a computer that had a hard drive erased, another that was to have its drive moved to the Mac, and picking up the Mac (that did not have set up the apps I requested) that was not ready. Only to be told I had to set up another appointment when an in-person agent originally set up the appointment knew my situation and assured me I would be given a 20 minute lesson on the Mac. One agent tried to be as helpful as possible as the other was trying to rid of me. In the end I was asked if we were I was good (my first Mac). I asked how to shut it off. That should be at the basic of instruction. Just because they know does not mean I know. Most of the techs were wonderful, but one ruined my experience. When I asked how to shut it off, I think she realized I was clueless and really needed help. Instead I found a place on my Mac that walks me through some of the basic issues and have reached out to friends or You Tube for other concerns. Something that could have been explained by the techs in a 20 minute walk through. After spending that much money and telling them my fears of transitioning to a Mac from a PC, they should have been more understanding.