Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 86 reviews
(86 customer reviews)to a friend
Customers are saying
Customers are enthusiastic about the money-saving aspect of the Total Tech Support Gift Membership, with many stating that it pays for itself. Tech support is also highly praised, with customers describing it as first-rate. However, there are concerns about long wait times and activation issues, with some customers expressing frustration about the time it takes to speak to a representative or get the membership activated. Additionally, a few customers find the membership to be expensive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Love saving money with Total tech. Highly recommen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Saved a lot of money with car audio alone. Lots of great deals offered throughout the yr if your a total tech member!
I would recommend this to a friendRated 3 out of 5 stars
Tech 1 Year Trend Micro 6 Months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING: Trend Micro is "free" for 6 months but tech support is for one year. CONFUSING. Tech support was first rate. After 6 months, I paid for one year Trend Micro but they said it was cancelled after 6 months. CONFUSING.
I would recommend this to a friendRated 5 out of 5 stars
Great Support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy makes it simple and sends techs to your home to help set up devices and test channels.
I would recommend this to a friendRated 5 out of 5 stars
Love getting Greek squad out to help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best part is that I got 4 TVs mounted after TOtal tech support for $50 each rather than $199
I would recommend this to a friendRated 5 out of 5 stars
Get idea geek protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best idea for your home assistance with your personal home electronics.
I would recommend this to a friendRated 5 out of 5 stars
Worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this service! No problem getting an appointment and the phone support is outstanding!
I would recommend this to a friendRated 5 out of 5 stars
Must have.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is your handy man at your call. Must have. Peace of mind
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Saved a lot of money on the tv calibration and the insurance
I would recommend this to a friendRated 5 out of 5 stars
Useful buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and very useful . It’s good value for money
I would recommend this to a friendRated 5 out of 5 stars
i love getting help. all are very helpful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every tec helper are very knowledgeable. they help me on my macbook pro
I would recommend this to a friendRated 5 out of 5 stars
Awesome dark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome deal and makes excellent gift for anyone into tech!
I would recommend this to a friendRated 5 out of 5 stars
Great Gift
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all the extra's this is perfect for you or a gift.
I would recommend this to a friendRated 3 out of 5 stars
Not Stellar Anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of Total Tech Support has really diminished in the past few years and it’s sad because it used to be stellar....
I would recommend this to a friendRated 2 out of 5 stars
Mrs. Kavi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift for my parents they’re very bad with technology and so am I however I still can’t activate it because the instructions give the wrong telephone number and you go from one person to another and I think I’ve spoken to 12 so far and no one can help me activate it so now I’m going down to Best Buy to see if they can hook me up finally
I would recommend this to a friendRated 1 out of 5 stars
Bad Customer Service Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been subscribed to Total Tech for awhile and have gifted the year service for total tech to a couple of friends but its time to move somewhere else. I ordered a part scheduled my appointment weeks ahead and when I arrived to drop my car the Tech was late, I waited and his greeting was I think you do not have all the parts so if he has doubts why he did not confirm with me or called me instead he waited few weeks for me to drive one hour to tell me that he needs to order parts really that is unacceptable so I am out of Total Tech moving somewhere else would definitely no longer recommend this coverage
No, I would not recommend this to a friendRated 1 out of 5 stars
Total tech-support good when it’s working and ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When they’re hitting on all eight cylinders they’re good unfortunately most the times I put in a call I get shuffled around they can’t find my account and they can’t schedule an appointment a lot of excuses so I’ve gone five months now without being able to use it at all and that’s a little disturbing also they are still where you get an Apple pod mini and no one’s ever given it to me yet I asked and asked and I just shuffle me around from one person to the next be very cautious
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
cant be bothered
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.8 hours now 1 hour in store and three on phone and two on chat and one on hold. Agent Roberto started installing icloud and office, accidentally restarted computer and now my entire day is wasted and now i can not even sign in to my microsoft account, great job. Now can i get my money back, the worst.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to upload this review! Not being able to sign in to an account is never ideal, so we can understand why this situation would leave you feeling frustrated. Our goal is to fix any computer problems, so you don't have to worry about it. It's discouraging to hear our efforts fell short and caused more issues instead. That was far from our intention. At this point, it might be best to schedule an appointment to have a Geek Squad at Agent take a look if you're not getting the help you need over the phone. You can schedule an appoint with an Agent online at www.geeksquad.com/schedule.
Rated 2 out of 5 stars
RETIREDOLDLADY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I CANNOT DO ANYTHING WITH THIS! I should not have bought this item. How can I get my refund.
No, I would not recommend this to a friendRated 2 out of 5 stars
like the call back instead of waiting on hold
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very expensive. didn't fix my 2 pcs at all. don't have time to bring them in.
I would recommend this to a friendRated 1 out of 5 stars
Beware of Gift Status Not Renewal Version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Writeup neglected to say it was for a NEW gift subscription. I thought it was an early purchase lower price to get you to buy early. Not the case. Took conversations with Best Buy CC to take it off. Better textual descriptions next time!
No, I would not recommend this to a friend