Customer Ratings & Reviews

I can’t recommend the Total Tech Membership enough! It’s easily one of the best investments I’ve made. The peace of mind alone is worth every penny, knowing I can call or schedule help whenever I need it for any tech issue big or small. The service is fast, friendly, and professional every single time. Whether it’s setting up a new TV, troubleshooting Wi-Fi, or getting expert advice before buying new tech, they handle it all. Plus, the discounts on repairs and exclusive member perks more than pay for the membership cost. If you use technology at home even a little bit, this is absolutely worth it. Total Tech makes life so much easier!

Best Buy Total Membership gives you peace of mind for all your purchases, particularly for my top end HP laptop that I need dependable. The technological support by the Geek Squad is incredible and very friendly. They never give up. I had an IPad that started acting up, I tried to fix it from information on the web, then took it to the Best Buy Geek Squad who tried different things. Then I know for certain it was time to buy a new one for a competitive price. I hate to spend money unnecessarily. Best Buy gave me the confidence to get new one.

I love this membership and glad that i rejoined it. Ihad been a member of the Geek Squad for years but allowed it to lapse. When I had an issue with my computer, I went out and bought another one only to find they were not as good as the one I had. I went to BestBuy, rejoined geek squad and it was the best decision I made! They are attentive, caring, listen to you when you describe the issue, and handle it with immedicay. My computer is fine, didn't need a new one...all it needed was tender loving care. If you're not a Geek Squad member do so ASAP and save yourself issues moving forward. They are there for you!

I signed up for the My Best Buy Total™ yearly membership, and it’s definitely been worth it. The tech support and protection coverage make things so much easier — I don’t have to stress about repairs or issues with my devices. The included antivirus and 24/7 support are nice bonuses, too. I’ve already used it for setup help and a quick troubleshooting question, and both times the service was fast and super helpful. If you buy electronics regularly or just want some extra protection for your gear, this membership pays for itself. Highly recommend for anyone who shops at Best Buy often or wants solid tech coverage.

I have had this membership for several years and it has saved me considerably. Financial and physical (headaches). I was disappointed when they left St.Joseph but I have had no trouble contacting by phone for tech support. Shipping free is a perk but the Geek Squad is outstanding.Can't imagine how much I've saved in time and money by being able to call or text for free support. Thank you for easy to understand technicians!

A membership as warranties is great to ensure your product's lifeline. So far i didn't need it so far, but it's always a good investment, you never know what could happen and best buy's warranties have solved some issues in the past when i needed. UPDATE: Sadly nowadays the attendant didn't offer me the membership because it's not offered anymore. Such i shame when i didn't keep it. It was awesome to add new buys on it.

I bought my membership because it was the cheaper option compared to the cost of a non-covered Geek Squad trip. However, since having it, I feel like every purchase I make with my Best Buy Total membership is a deal. I’m always surprised with random discounts and I’m happy for it. While I’m generally a self-sufficient consumer and I am careful with my tech, it’s nice knowing that for the next year that I own this membership, I can count on Best Buy Geek Squad to work on something if I’m in a pinch for time with my own projects and work. The membership is a little bit pricy, but if you shop here plenty, you will get back what you paid in discounts.

My work laptop stopped functioning completely. Likely, I was in the middle of a systems update and my WIFI stopped working. I was in panic mode! I made my way to Best Buy and joined "Best Buy Total Membership." Their first step was to retrieve my data from the laptop - what a relief! Second step was to reinstall windows and several key applications. Wow! What a Relief. I was back to working in a day. Finally, the Best Buy Geek Squad reassured me throughout and answered all my questions and concerns. I highly recommend!

I need to give an excellent star rating for a recent experience. I had an Epson 15000 All-In-One that malfunctioned. The one-year warranty expired around five months ago. To my surprise, I had a two-year warranty with my Geek Squad Protection Plan. I was given two choices: take a store credit and look for a replacement, or exchange for the same machine. I chose the latter. I am very satisfied with this service.

I’ve had an absolutely fantastic experience with my Best Buy Total™ membership — it’s hands-down one of the best tech investments I’ve made! From the moment I signed up, every purchase has felt effortless and elevated. The exclusive member pricing has already saved me a great deal on premium tech (including my new ASUS ProArt laptop, which I love), and the free shipping and extended return windows make the entire buying process stress-free. But what truly sets this membership apart is the exceptional customer service. Every time I’ve had a question or needed support, the Best Buy team has been incredibly helpful, knowledgeable, and patient — no matter how small the issue. They make you feel like a valued customer, not just another transaction. And the Geek Squad? Absolute lifesavers. Whether it’s setup, troubleshooting, or just tech advice, they’ve been responsive, reliable, and genuinely eager to help. Knowing I have that kind of expert support on standby gives me so much peace of mind, especially when investing in high-performance equipment for creative work. If you’re someone who values top-tier tech, great service, and peace of mind, the Best Buy Total™ membership is 100% worth it. Highly recommended!

I love having my membership it helps when you don’t have to have money upfront to take care of something usually covered by the policies of membership Anytime I’ve had a problem and had to use geek squad. It’s costing me nothing to have them look at it my laptop I have a plastic shield for my phone. It has a lifetime guarantee, and whenever I’ve gone in there to get a new one, it’s never been a problem.

It’s a real deal. If you shop at Best Buy then I think that this is a must have, if you had the membership when you purchased an item and then that items price goes down you can price match it which means you get some money back. You can also return for a longer period after you buy and item. I think that if you shop at Best Buy once in a while or a lot it is a must have and will save you a lot of money. Overall it is a great thing to have.

I’ve waited to purchase a drone for years but finally got this one. When it first came I got a return with missing pieces but the store was super helpful in rectifying the error and two days later a new one came. The app is kind of trash like it was rushed with numerous simple spelling errors like cornected instead of connected cancle instead of cancel. Same with the manual, I have to go back to the store because after two hours of flight which was awesome to fly the camera gimble won’t recalibrate. Haven’t crashed or had hard landing so this sucks but still love having a drone. Only bought this one because bestbuy has zero drones with obstacle avoidance as an option. The front legs are longer than the rear which seems odd, why not have the rear the same length for LEVEL landing.

I am very happy that I paid for the Best Buy Total to have me new laptop set up by the Geek Squad. They copied everything I needed from my old laptop to the new one, making the transition very easy for me. When I needed help trying to load another program a few days after bringing it home, I easily made an appointment and got the help I needed. While it has been helpful so far, it cost much more than I was expecting because it is for a whole year. I do not anticipate needing help with the laptop again, as it is new. I would have liked an option to just pay to have the computer setup done without being obligated to purchase the whole "package".

I can’t say enough great things about my Best Buy Membership! From day one, it’s been a total game changer for how I shop for tech, appliances, and even everyday electronics. The savings alone make it worthwhile. What really stands out, though, is the convenience and peace of mind. Free shipping, extended return windows, and dedicated member support make every purchase stress-free. It gives me early access to deals, so I never miss out on big sales or limited-time offers. It’s clear that Best Buy truly values its members and continues to add new benefits that make the program even better.

My Best Buy Total has been a great investment. I love the extra protection, discounts, and the peace of mind that comes with having Geek Squad support whenever I need it. The benefits make every purchase feel safer and more valuable. It has already saved me money and time, and the service has been smooth from day one. I highly recommend this membership to anyone who shops at Best Buy often.

I recently had a problem with my membership expiring because my 92 year old mother passed away. I just didn’t remember to renew due to my emotional status. Once I recognized the expiration I quickly renewed my membership and asked to resume my membership privileges. I have always been a member along with a good customer. I have purchased every piece of electronic from Best Buy and is happy to continue our relationship in this very sad time for my family.

Absolutely love the membership. It catches all your purchases. You get points notifications on product sales a protection plan and discounts. How can you not pass up this plan it is so worth it! Absolutely love the membership. It catches all your purchases. You get points notifications on product sales also protect protection plan and discounts. How can you not join the yearly plan it so worth it! Also, you have a Greek squad and many other support teams. And you can have other devices add them to your plan. However you didn’t purchase from Best Buy it's a productive plan, so worth it! Also, you get perks and discounts?

I recently became a My Best Buy Total™ member, and the perks are what really caught my attention. Between the product protection, 24/7 Geek Squad support, and special discounts, it already feels like a smart decision. One feature I really appreciate is the price match guarantee if a product’s price drops after I buy it, or if a major competitor has it for less, I can get the difference refunded. That’s a huge bonus and makes me feel confident shopping here, knowing I’ll always get the best deal. Even though I’m new to the program, I’ve already seen how convenient and valuable it is. I’m glad I joined and I’m excited to keep seeing the benefits add up.

“I’ve been really impressed with this membership and think it’s a great value for the price. The member discounts alone have already saved me money on everyday purchases, and having unlimited Geek Squad support is a huge benefit. Anytime I’ve had an issue—whether it’s setting up new devices, troubleshooting problems, or just getting quick tech advice—the Geek Squad team has been reliable and easy to reach. On top of that, the protection plans give me real peace of mind because I know my purchases are covered. It feels good to shop without worrying about what happens if something breaks down. Overall, the membership has made my shopping experience easier, less stressful, and definitely more cost-effective.”