Customer Ratings & Reviews

I absolutely love this membership. The Geek Squad for my Apple Watches up and running again. One had be locked for about a year and the newer Apple Watch 8 had not been activate for over two years. Verizon could not activate it either. After I bought 2 new laptops and purchased the membership and found out all the benefits, I have been totally utilizing it.

I have not had a membership for years. My lab too had been hacked even with and through Ma Caffe. Thinks we’re being translated into Spanish and sent to hackers. For instance, an order to Amazon would have been sent there. I’ve was also kicked out of a zoom call when this first occurred. It is very scary! The laptop was cleaned and is back to use. Thx.

My Best Buy Total membership provides me with the ultimate peace of mind and I am a huge worried person about breaks. This plan includes AppleCare Plus, and 24/7 tech support. With this you also get exclusive prices, and free 2-day shipping. I have also gotten exclusive access to sales unavailable to others for great products, 60-day return on most products. They also offer dedicated member support. All for only $179.99yr.

Best Buy is always my go-to store for electronics. The staff is knowledgeable, helpful, and patient when answering questions. The store is well organized, and it’s easy to find what you need. Checkout was smooth, and I’m very satisfied with the quality of the product I purchased. I would definitely recommend Best Buy to anyone looking for reliable electronics and good customer service.

I didn't know this service existed. Took my laptop in for the Geek Squad to figure out why I had no sound. The service person explained the benefits of having the Service Membership, and it seemed a perfect fit for my needs. By the way. The person at the service desk was wonderful. She was very busy with customers, but kept her cool under pressure and seemed to satisfy everyone's needs. I was very happy with my first interaction with Best Buy

I would say that the membership is definitely worth it if you are a student or on a budget with regard to your technology. My laptop has extreme sentimental value and it got water spilled on it at work, the folks at GeekSquad were able to save it and get it sent off for repairs. The membership was cheaper than my computer repairs would have been outright, so I went ahead and signed up, and I’ve been able to make great use of the benefits of having it ever since! My new headphones are now protected as well!

You just can't go wrong by being a Total Member! Any products that you purchase at BB you know will be covered for two years. They stand by their products. Even Apple products are covered under the Total membership, no need to pay for the Apple Care. I'm very happy they offer this membership to protect all of my purchases, large or small. Additionally, you will get special pricing or first dibs on hot items.

The My Best Buy Total membership has been a great investment for me. The exclusive member pricing has saved me money on multiple purchases, and having 24/7 Geek Squad support gives me real peace of mind. I also like knowing that my devices are protected without any hassle. The benefits feel worth it every month, and the customer service has always been helpful and quick to respond. Overall, it’s convenient, reliable, and definitely adds value to my shopping experience.

Signed up for the My Best Buy Total membership thinking I’d maybe use it once or twice, turns out, I use it constantly. The free shipping, extended warranties, and tech support alone make it worth it. I’ve already saved more than the membership cost just on repairs and discounts. The protection plan coverage is great peace of mind for big purchases like TVs, laptops, and controllers (especially in a gaming house like mine). Plus, being able to get priority service and same-day delivery on some items is a huge bonus. If you shop at Best Buy even a few times a year, this membership basically pays for itself. Zero regrets.

It has been a game-changer for my electronics purchases as I no longer think about whether the warranty is worth it. Points accumulate quickly on purchases, translating into meaningful discounts and gift certificates. I love the exclusive member pricing and the ease of earning rewards on everything from laptops to smart home devices. Pros Easy point earning Flexible reward redemption Members-only deals

I can’t recommend the Total Tech Membership enough! It’s easily one of the best investments I’ve made. The peace of mind alone is worth every penny, knowing I can call or schedule help whenever I need it for any tech issue big or small. The service is fast, friendly, and professional every single time. Whether it’s setting up a new TV, troubleshooting Wi-Fi, or getting expert advice before buying new tech, they handle it all. Plus, the discounts on repairs and exclusive member perks more than pay for the membership cost. If you use technology at home even a little bit, this is absolutely worth it. Total Tech makes life so much easier!

I’ve had an absolutely fantastic experience with my Best Buy Total™ membership — it’s hands-down one of the best tech investments I’ve made! From the moment I signed up, every purchase has felt effortless and elevated. The exclusive member pricing has already saved me a great deal on premium tech (including my new ASUS ProArt laptop, which I love), and the free shipping and extended return windows make the entire buying process stress-free. But what truly sets this membership apart is the exceptional customer service. Every time I’ve had a question or needed support, the Best Buy team has been incredibly helpful, knowledgeable, and patient — no matter how small the issue. They make you feel like a valued customer, not just another transaction. And the Geek Squad? Absolute lifesavers. Whether it’s setup, troubleshooting, or just tech advice, they’ve been responsive, reliable, and genuinely eager to help. Knowing I have that kind of expert support on standby gives me so much peace of mind, especially when investing in high-performance equipment for creative work. If you’re someone who values top-tier tech, great service, and peace of mind, the Best Buy Total™ membership is 100% worth it. Highly recommended!

The membership has been a great benefit for me as I am not very techie. In the long run, I haven't had to use it much, but when I have needed it, it has been a life saver and has also saved me some money. It's great to have the backup of pros and to be able to ask questions and get help. For me it has definitely been worth the cost of the membership

I had to have my computer cleaned of threats. It was all done on line. No need for a phone call even. The process was quick and easy. I bought the membership as added insurance against any future problems. well spent money for the peace of mind and added discounts and benefits that are all part of the membership. Worth more than a five star rating!

The ultimate plan for a personal use or for business if you want fast shipping a sneak peek of Worcester come and the community where you can trust the people and workers to help you meet all of your needs and if things don’t go so well, you have an extended period for returns. I make sure to buy this plan yearly and don’t look back I know I got the best support to help me and the best products to entertain me . Thank you Best Buy for best experience.

Deagun and Leon, (Geek Squad members who personally helped us before we even bought My Best Buy Total) are outstanding representatives of Best Buy. They are both very knowledgeable and super helpful. Deagun helped us choose our HP OmniStudio, and told us about the benefits of My Best Buy Total. We are super happy we bought this protection as it gives us peace of mind, the advice and discounts more than cover the purchase price. The Geek Squad at the Rosedale location is amazing! Highly Recommend!

I love this membership and glad that i rejoined it. Ihad been a member of the Geek Squad for years but allowed it to lapse. When I had an issue with my computer, I went out and bought another one only to find they were not as good as the one I had. I went to BestBuy, rejoined geek squad and it was the best decision I made! They are attentive, caring, listen to you when you describe the issue, and handle it with immedicay. My computer is fine, didn't need a new one...all it needed was tender loving care. If you're not a Geek Squad member do so ASAP and save yourself issues moving forward. They are there for you!

I can't say enough good things about our Best Buy Total membership. My husband has used this service several times with brokwn phones and it has been so easy and painless. Having this is a great comfort to our family, simply because you mever know when you are going to need it, and when we need it, it's been great. The Geek Squad is amazing too.

I signed up for the My Best Buy Total™ yearly membership, and it’s definitely been worth it. The tech support and protection coverage make things so much easier — I don’t have to stress about repairs or issues with my devices. The included antivirus and 24/7 support are nice bonuses, too. I’ve already used it for setup help and a quick troubleshooting question, and both times the service was fast and super helpful. If you buy electronics regularly or just want some extra protection for your gear, this membership pays for itself. Highly recommend for anyone who shops at Best Buy often or wants solid tech coverage.

This service has been incredibly helpful in accessing expert assistance at a more affordable price. It allowed me to discover inclusive deals that I wouldn't have found otherwise. The ability to secure such beneficial packages is truly remarkable. I am very pleased with the value and savings I have achieved. This is a fantastic way to get the support you need without overspending.