Customer Ratings & Reviews

It has been a game-changer for my electronics purchases as I no longer think about whether the warranty is worth it. Points accumulate quickly on purchases, translating into meaningful discounts and gift certificates. I love the exclusive member pricing and the ease of earning rewards on everything from laptops to smart home devices. Pros Easy point earning Flexible reward redemption Members-only deals

It’s a great value for the money, and gives peace of mind with protection on your devices, as well as the perk of having geek squad when needed. I have needed help and service from the geek squad and the team is very nice and helpful. They solved my problems promptly, and with ease. I recommend being a member with Best Buy. I buy all of my electronics from Best Buy and I love the selection, member pricing and promotions they offer.

It has honestly paid for itself time and time again. Got it when I got my monitors and soon after my computer (that I didn't buy from BestBuy) needed repairs and service. I was able to bring in the parts, they worked on it, and I got my computer back within a few days. Will always recommend BestBuy Total to my streaming friends.

We’ve had this membership for several years, and we’ve used it in various ways on numerous occasions: to get computer support over the phone, computer and tablet support in person, to buy electronics and appliances, etc. The benefits outweigh the cost. We plan to continue our membership. If you have phones, tablets, computers, appliances, you’ll benefit from this plan. Also, you get a 2-year warranty with such products you purchase from Best Buy.

Always useful to have this membership. Whenever I purchase anything it always comes with warranty and protection. When my PC was having problems took it to Geek Squad and they were able to fix my computer with no issues. Overall highly recommend if you buy a lot of electronics cause the membership pays for itself.

I bought my membership because it was the cheaper option compared to the cost of a non-covered Geek Squad trip. However, since having it, I feel like every purchase I make with my Best Buy Total membership is a deal. I’m always surprised with random discounts and I’m happy for it. While I’m generally a self-sufficient consumer and I am careful with my tech, it’s nice knowing that for the next year that I own this membership, I can count on Best Buy Geek Squad to work on something if I’m in a pinch for time with my own projects and work. The membership is a little bit pricy, but if you shop here plenty, you will get back what you paid in discounts.

The best buy membership is a great value for customers looking to buy major appliances and new electronics (like TVs, computers, mobile phones). Its definitely worth all the perks and savings if you are buying more than two to three items over the course of the annual membership.

The BB Total membership is a great service particularly if your buying a laptop. Within 16 days of ownership, they have done a data transfer & 3 software installs which means I MORE than recovered the cost of this service. Some of these software installs are not user friendly...they take the trepidation out of those actions.

If you buy things from BestBuy often, this membership is a great deal. Access to warranties and support for one annual payment is convenient. As someone who prefers to see things before buying them, rather than dealing with deliveries/returns, it is nice to be able to take things back to the store to get help or replacements.

I’ve waited to purchase a drone for years but finally got this one. When it first came I got a return with missing pieces but the store was super helpful in rectifying the error and two days later a new one came. The app is kind of trash like it was rushed with numerous simple spelling errors like cornected instead of connected cancle instead of cancel. Same with the manual, I have to go back to the store because after two hours of flight which was awesome to fly the camera gimble won’t recalibrate. Haven’t crashed or had hard landing so this sucks but still love having a drone. Only bought this one because bestbuy has zero drones with obstacle avoidance as an option. The front legs are longer than the rear which seems odd, why not have the rear the same length for LEVEL landing.

I had to have my computer cleaned of threats. It was all done on line. No need for a phone call even. The process was quick and easy. I bought the membership as added insurance against any future problems. well spent money for the peace of mind and added discounts and benefits that are all part of the membership. Worth more than a five star rating!

This service has been incredibly helpful in accessing expert assistance at a more affordable price. It allowed me to discover inclusive deals that I wouldn't have found otherwise. The ability to secure such beneficial packages is truly remarkable. I am very pleased with the value and savings I have achieved. This is a fantastic way to get the support you need without overspending.

I can't say enough good things about our Best Buy Total membership. My husband has used this service several times with brokwn phones and it has been so easy and painless. Having this is a great comfort to our family, simply because you mever know when you are going to need it, and when we need it, it's been great. The Geek Squad is amazing too.

I am very plaesed with our purchase of the Total membership. We were able to get a dicounted price on our HP laptop, get data from our old laptop transferred, set up Windows 11, and set us up on a Microsoft Office account. No muss - no fuss. The guys at Geek Squad were great.

My Best Buy Total membership is well worth it. I am an older worker who must still deal with software/OS changes on my computers and iPhone and every time I have had a problem, the Geek Squad has helped me out. I so appreciate them and the fact that they are Apple Certified.

My work laptop stopped functioning completely. Likely, I was in the middle of a systems update and my WIFI stopped working. I was in panic mode! I made my way to Best Buy and joined "Best Buy Total Membership." Their first step was to retrieve my data from the laptop - what a relief! Second step was to reinstall windows and several key applications. Wow! What a Relief. I was back to working in a day. Finally, the Best Buy Geek Squad reassured me throughout and answered all my questions and concerns. I highly recommend!

This membership is excellent. It comes in handy when having to warranty items. Especially if you have a toddler! The amount of times I didn’t have to get new electronics (or a microwave) because of the warranty and membership has saved me lots of time, money, and headaches

I try to buy everything I can at Best Buy because of their Total Care Warranty Program! Best thing I have ever had and buy it for litterally everything! I tell ever person I know to make all their purchases at Best Buy because of this warranty!!! Get it! get it! get it!!!!

I can confidently say that getting the Best Buy Total Membership has been one of the smartest decisions I’ve made as a customer. The value you get is incredible—it’s not just about discounts, but the peace of mind, convenience, and VIP-level service that comes with it. One of the biggest benefits for me is the unlimited Geek Squad tech support. Anytime I have a question or issue—whether it’s with a computer, phone, TV, or even a smart home device—I can get help immediately, in-store or online. That alone makes the membership worth it. The exclusive discounts and savings are also a major plus. I’ve already saved money on a few purchases that more than covered the membership cost. Plus, the extended return window gives me more flexibility when buying new tech—no more feeling rushed or stuck. Another thing I love is the free 2-day shipping and delivery perks, especially when shopping online. It makes the whole Best Buy experience feel seamless and premium. If you shop at Best Buy even a few times a year—or if you rely on tech in your daily life like I do—this membership pays for itself fast. I highly recommend it to anyone who wants priority service, tech support, and year-round savings.

Fantastic membership package, price, benefits. Made multiple electronics purchases and was adding individual plans for each but received thorough explanation of Total membership from very helpful (and patient) customer sales rep. Made much more sense for overall ease and cost effectiveness. Great service amidst the holiday rush!