Customer Ratings & Reviews

The membership has already paid for itself. I had several issues. I visited the geek squad several times over the span of five days. They were extremely helpful and resolved all of my issues. The geek squad was helpful in selecting a new computer since my old one was outdated and needed serious updates which my old computer could not handle.

I signed up for Best Buy’s Total Membership and it has quickly paid for itself. The free 2-day shipping, exclusive discounts, and included protection plans give me peace of mind with every purchase. What I really appreciate is the tech support access—it’s great knowing I can get quick help whenever I need it. Add in the savings on installations and services, and it’s a no-brainer for anyone who shops at Best Buy regularly. Overall, the membership makes shopping easier, safer, and more rewarding. Highly recommend it if you want extra value and protection on all your tech.

The My Best Buy Total™ Yearly Membership, priced at $179.99 annually, offers an extensive suite of benefits tailored for tech enthusiasts. Members receive up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ for eligible Apple products, ensuring peace of mind for your tech investments. Additionally, the membership includes 24/7 Geek Squad® tech support, providing expert assistance for all your devices, regardless of where they were purchased. Enjoy exclusive member prices, early access to sales, free 2-day shipping, and a 60-day return window on most products. This comprehensive package is ideal for frequent Best Buy shoppers seeking enhanced support and protection.

This is an exceptional membership. I inadvertently cancelled the membership and realized I’d made a grave error! Having high retail products without the membership will cause great inconveniences when things break or don’t work properly. Get the membership and worry less!

I have been delighted with the customer service - ie the professionalism of the attendees in the Geek Squad in the State College, PA store. This autumn, the helpers - male and female were comfortable with themselves and the public, knowledgeable and were open to questions and repeated explaining. I purchased a total tech package in response to my good experience.

One of the best decisions my wife is happy with. Ha ha. This Total membership plan is a steal and has awesome perks. I am a card holder and Total Plus Member. These electronics will fail and its safe to have a warranty that will replace your product with a new one. Im happy with the decision I made. My electronics and T.V.'s are protected. Especially when you have little ones whonlike to throw things..

Well worth the investment if you shop at best buy. Ive been a member for years off and on. The only downfall is the membership used to offer tv mounting free with purchase from best buy but apparently consumers wrongly took advantage of this benefit. I hope best buy reinstates this benefit if you have proof of purchase

I’m a big fan of the Total Membership. I have experienced a failure of headphones and a Blu Ray player. All of which were replaced promptly. Also I bought some higher end audio and tv equipment and with that their installation services. I would rate that top notch and very helpful with follow up calls and visits.

The Lenovo Yoga 7 exceeded my expectations with its sleek design, vibrant touchscreen, and smooth performance. It handles multitasking effortlessly, and the flexible hinge makes switching between laptop and tablet modes a breeze. Battery life is impressive, and the build quality feels premium. Highly recommended for both work and entertainment!

I love having the best buy protection as they covrr anhthing I buy from them. I have actually had to use this twice and had no issues at all, way better then going through normal warranties. Thia is a must have with all electronics! Mucrowave, cell phones, mp3, ipad, labtops, tvs all what I have bought at verizon.

It was a good move for me, for $170/year. My wife bought a new laptop which would have costed $99 to transfer all data from her old one. I had problems with my phone not able to get emails $40 , I had a problem with my laptop would have been $40. Right now I am ahead of the cost. I would highly recommend this

Outstanding in-store (Salem, NH) Geek Squad/Customer Service. Ray took the time to understand my needs ad made several suggestions on possible options. I was positively impressed with his knowledge and description of my options. Ray also waited on me more recently on another technical matter (also at the Salem, NH store) and once again he took the time to listen and suggest possible actions. Outstanding effort on his part. Most Highly Recommend Ray !

I have always appreciated the benefits of my membership. Over the years with the expert service for my televisions, computers and all other electronics and appliances in Miami, San Jose, and now Waynesville NC. My most recent purchase of a washer and dryer delivery had the service people wearing shoe coverings and checking that everything worked and stayed to explain all the features and how to use them with my new appliances.

This membership may be a good value, time will tell...I was not told until after I committed to the membership by having my Card swiped....I may have reconsidered had I know of the High Price with this option and the automatic reaccuring yearly charges...I believe all info should be given up front so the proposed member feels he is tgruly entering into a valid partnership...Leaves a hollow feeling after the fact...

I’m very happy with my My Best Buy Total membership. The member pricing has already saved me money, and having access to Geek Squad support whenever I need help is a huge plus. I also like the peace of mind that my purchases are covered. Overall, it feels like a great value, especially if you shop at Best Buy regularly.

Geek squad appointments, replacement of cheaper electronics (shokz headphones when they stopped working), repair of more expensive electronics (laptop), troubleshooting calls (smart washer/dryer connection to wifi), and so much more has made this so worth it over the past few years.

I was not sure about the Best Buy Total membership at first, but I am so glad I made the choice to sign up. The membership has already paid for itself as each item I purchase automatically comes with a warranty. Had I purchased these warranties separately for all the items I bought, I would have paid much much more. Highly recommend getting this membership!!! There are so many perks to having this

This membership has been a life saver for me. Especially the 24/7 access to the Geek Squad. I am not a computer expert and I need technical support quite often. They provide excellent service, are very professional, and always fix my problems (on all my devices.) My membership fee saves me money. If I had to pay separately for every time I needed technical help, I would be broke! I highley recomend this membership.

This membership is hooked to outsourced intervention, (re: South America ) in my case, and is extremely hard, and nearly impossible, to be placed in touch with the service agent that was originally hands on with my phone assessment, at Best Buy in Leominster Massachusetts. I paid for the membership thinking it would be a great access to, hands on, technical assistance. You can't just simply call the Leominster store. And the two persons, I spoke with on the phone recently to attempt making contact, actually lied to me about access. I had called to inquire about fake emails I am receiving from outside sources with exactly the amount I paid for my membership demanding 2 year payment for the exact amount I Paid. SO IT IS OBVIOUS BEST BUY IS SHARING OUR INFORMATION with secondary outsourcing. I am disappointed and am reporting this to the Federal Government for fraud.

Have not had a membership for long. The Geek Squad has been very supportive. My recent purchase of a printer was placed to be picked up, Later told the item was out of stock. Had to change to shipping it home and waited for three days to receive it. will contact technical support for assistance.