Customer Ratings & Reviews

If you are a tech enthusiast, a frequent gadget upgrader, or just someone who values peace of mind with their electronics, you absolutely need the Best Buy Total membership. Beyond installations, the repair and protection benefits are phenomenal. Knowing that my devices are covered for drops, spills, and malfunctions, often with $0 deductible, takes away all the stress of owning expensive electronics. And the member-exclusive pricing and extended 60-day return window just seal the deal. For anyone who relies on tech to keep their home running smoothly, this membership moves Best Buy from being just a store to being a reliable, personal tech department. Highly recommended!

Great value for what you get. I love the peace of mind of knowing that I’m covered if I buy from Best Buy. For a small yearly fee I get covered on items that I would be buying regardless at the same price whether I bought it on Amazon or some other retailer I just feel like my money goes further at Best Buy because of this program. Generally, it’s easier to just hop on the computer. Have it show up at your door sometimes same day through Amazon, but when the price is the same and you have greater coverage, Best Buy is easy to access great at keeping their website accurate for in stock items. they have plenty of locations and plenty of options. I really couldn’t be happier.

My best buy total membership is definitely a great value. we have used it many times with our computers. for initial set up and for figuring out problems with them. When we purchased a high end TV the came in and set it up so that it had everything we needed on it showed us how to use it with streaming services etc.. The service tech are always very professional. They Made sure we understood everything before they left.

I have been a Best Buy Total member for years. I would not go without purchasing this membership to protect all your electronics and other purchased products. Having the membership will save you money if your items break down or if something happens. I have total security if anything should happen to my electronics.As a longtime Best Buy Total member, I can't emphasize enough the value of this membership. It’s not just a purchase; it’s peace of mind for your electronics and other valuable products. With this membership, I save money on repairs and replacements if anything goes wrong. Knowing that my electronics are protected gives me total confidence in my purchases. Don’t miss out on the security and savings that come with being a member!

At first I was hesitant about the annual cost but thought better of it after considering the benefits or repair/ replacement, the embarrassment of purchasing a high tech item then stopping short of complete coverage beyond the manufactures warranty This program automatically insures all your tech purchases are covered Personally I’m a impulse shopper and a soft touch around the holidays So yes I know without any hesitation if the gifts or purchases don’t function properly I can return them or replace them without additional worry

If you buy multiple electronics a year, this is the best service imaginable. The price of mind is top tier. If your product malfunctions or stops functioning (as long as you don’t fully destroy it yourself) and If you pass the return policy, you can bring your product in for an exchange or store credit. It is so nice to know you are covered and don’t just have a useless broken product. Best Buy has you covered!

My Best Buy Total™ Membership Review I’ve been using the My Best Buy Total membership for a while now, and I think it’s a solid option if you shop at Best Buy often or buy a lot of electronics. What I like: The extended return window is really helpful. You get 60 days to return most items, which gives you time to really test things out. The 24/7 tech support is convenient. I’ve used it a couple of times for setup questions and minor issues, and the help was quick and easy. You get two years of protection on most purchases, which includes accidental damage. That’s saved me money already on a broken pair of headphones. Free shipping is fast and reliable, which is nice if you don’t live near a store. What could be better: It’s not cheap. At around $180 a year, you really need to use the benefits to make it worth it. The exclusive deals are okay, but not amazing. Sometimes you’ll find better discounts elsewhere. If you don’t buy electronics regularly, the membership probably isn’t worth it. Overall: If you’re someone who buys tech often and wants extra protection and support, this membership makes sense. But if you’re only shopping once or twice a year, you might be better off sticking with the free My Best Buy tier.

Signed up for the Geek Squad based on a recommendation from my cousin, and she was 100% correct despite being on the other side of the country. It's a bargain and service was fast to do a data transfer to my new desktop and do some work on an older laptop. Love being able to call with questions anytime on the 888#, and calls are answered right away. The ESL speakers need to be reminded to speak slowly, though.

this membership is really valuable and a great thing to have. It’s helped me so much with my computers and my son computer. He always has to get it checked on because it won’t turn on sometimes and sometimes we get hit by cyber attacks and the computer gets corrupt and they’re there to fix it every time. They’re really nice also and they can let you know what’s going on with the computer and why it did what it did and you can bring it same day most times.

This membership subscription carries a great deal of trust and peace of mind behind it. I trust the knowledge and professionalism of the Geek Squad (based on years of personal experience). I have peace of mind because I know that no matter what the problem is I am covered. The staff at the Best Buy in Brentwood never fail me. You get your laptop fixed, you learn new skills yourself and you have positive interactions with staff…just for the price if membership!

I love Best Buy! They have an awesome Geek Squad that cleaned out and protects my rather old computer. The store itself is upbeat and always has a great deal! I am a senior who is fairly well educated in modern equipment however there is always something new to learn. I like that although I have relocated to another state Best Buy is still the same. I have been a Best Buy fan for quite awhile!

My husband transferred all of our info from our old computer to our new one and it was a mess. Took it to Geek Squad, they could see that our problem was not a simple one so they offered the membership plan and we jumped on it. It was a great decision. It took them a little while to straighten it all out but what it would have cost us across the board with no membership would have been substantial I am sure. Thank God for the membership plan.

I’m really happy I joined Total Tech. The biggest benefit for me has been the support and convenience—being able to get help quickly without jumping through hoops. I’ve used it for troubleshooting and setup, and the Geek Squad staff were patient, knowledgeable, and respectful in my home. The member deals also helped offset the cost of the plan. Overall it’s been a great experience and I’d recommend it, especially if you’re buying TVs, laptops, appliances, or smart home stuff.

This Membership has been a really good investment. I bought a Computer and Monitor that worked very well, but he liked his old computer better. A Tech Expert got his old computer to work with Windows 11 so I needed to return the computer and monitor. Thanks to the Membership allowing 60 days for returns, I was able to get me money back. I am hoping to start working on getting a new computer for my Mom who has a very old Compaq Laptop. Thank you for saving me and my Family money this year, E.D. Flood

I was very satisfied with my Total Tech membership. I thought is was a good thing to have when problems arise. Now I am not so sure. I was able to bring my laptop in to the GEEK SQUAD and they would help or fix the problem. Now my new laptop has only a 2 year free service and then there is a monthly charge. The Total membership seem to go up and the services that were included now have to be paid for. On the reccomendation of recommending Total memebership there should be a MAYBE to check off.

If you’re someone who buys multiple devices or electronics/appliances in a year, or you own expensive tech items that you want protected — My Best Buy Total is definitely worth it. It gives a nice balance of convenience (shipping, deals), protection (warranty & repair discounts), and support (tech help) that offers real value over time. If, on the other hand, you’re a casual shopper (buying once in a blue moon), then the membership might feel like overkill — in that case, consider buying protection on a per-item basis instead. Overall: 9 / 10 — high cost but high value for the right kind of shopper.

IO purchased a new phone and a new laptop. The phone swap went reasonably well, although it took almost five hours to transfer 250 GB of data from the old phone to the new phone. The laptop swap hasn't gone as well. All the files were transferred, but the way my Outlook .pst files were attaqched to the new Outlook didn't work. It appears that the files were attached to a different "account".

My husband and I bought a new house last year and we needed new appliances. I purchased a refrigerator and a washer/dryer set. The Best Buy rep suggested the membership and explained the price match guarantee, especially since Black Friday would fall in the 60-day time. We were able to quickly and easily get the new sale price difference on all three items. Our particular refrigerator went to an additional sales promotion during the time, and they did the adjustment again. I am now remodeling my kitchen and purchasing more appliances and watching for price differences again.

I signed up for Best Buy’s total yearly membership, and it’s been a great decision. The membership offers nice discounts and perks that make shopping for electronics much easier and often more affordable. I appreciate the priority customer support — whenever I had questions or needed help with a purchase, their reps were prompt, helpful, and professional. The extended warranty and protection benefits give me peace of mind, especially when buying expensive items. Overall, the membership feels like good value for frequent shoppers and adds convenience to the shopping experience.

I love it when I purchase something that presents itself as money-saving and convenient, and turns out to be exactly as presented. This membership saves me from sitting in front of family members' computers, over my head in software, and picking at random things hoping they will turn out to fix the problem at hand. I just take the item I'm struggling with to the Geek Squad, and they fix it. My only complaint is they are so pressured for time because this service is so popular, that they don't get to thoroughly explain what they've done.