Skip to content
Main Content

Customer Ratings & Reviews

Highly rated by customers for:
Your price for this item is $249.99
The previous price was $329.59

Customer reviews

Rating 4.3 out of 5 stars with 1389 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.2 out of 5 stars

  • Maneuverability

    Rating 4.5 out of 5 stars

  • Ease of Assembly

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend
1
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,388 reviews
  • Pros mentioned:
    Cleaning, Floors
    Cons mentioned:
    Brush

    Rated 4 out of 5 stars

    Great. Love It Much!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to hand mopping, which is why we bought it. Note, that absolutely (& unequivocally) it does take multiple rounds of mopping before the floor actually comes out clean! Outlined the process below along w. PRO’s & CON’s, and lessons learned. PROs: super easy to glide, is not exhausting to mop [compared to normal mopping], feels like a quality motor & piece of machine, super easy to pull apart & put back together because pieces ONLY fit ONE possible way which is huge — even my daughter loves mopping now. CONs: small tank needs constant empty/refill with new water & solution, vacuum brush needs frequent rinsing/cleaning even between the many empty/refill cycles. Does not do well vacuuming. CLEANING PROCESS: to actually get [fully] clean floors: (1) split the house into rooms [no larger than 13x15 size] and tackled one room at a time. (2) for each room, we mopped three times total. (3) each time we mopped we went over the area twice: once vertically [fwd/backwards across room], second time horizontally [left/right]. We had to mop SLOW & rinse the brush head ~3-5x per room. Lastly, we had to dump old water & refill new solution at least 2x per room. By the end of round 3, floors felt noticeably clean and the ‘wipe’ test on white napkin was clean. This was our “first house clean” after unboxing. Our floors did NOT look or feel that dirty beforehand. We now [try to] mop every 6-9 weeks. LESSONS: — Learned the lower/rug setting [brush pressed firmer against floor] works SO much better at all times! Albeit, likely wears brush out faster. — Tried several cleaners: including Bissell Pet formula (just ok), Zep (best, but even diluted leaks suds out the side of vacuum a little), biokleen (not anymore), and botanical decon30 disinfectant (never again, sud city!). — Definitely recommend vacuuming first but would not recommend using this device as a vacuum at all. FINAL: Yes, I would absolutely recommend & buy again. We’ll see how long it lasts!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Ease of use, Use on carpet

    Rated 5 out of 5 stars

    My BFF

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No love is as great as the first, as they say. I bought this last year but after taking it to a friends house and power washing and vacuuming their entire 2 bedroom apartment for 5 hours straight for 2 days in a row, i think i mightve found the breaking point of this product... Haha, so after it wouldnt turn on, i returned it. I ended up going through 3 other new vacuums and returned them all, only to repurchase this as the 5th one. As i mentioned in the previous review for the Bissell Proheat Duo Pet vacuum, this one here was the absolute perfect size for a 5'3 girl living in a small apt. Its great in smler spaces and even if the suction is not as powerful as the Proheat Duo vacuum, this one does a good enough job for the size and its ease of use cant be beat. Cleaning it is suuuuuuper easy, refilling the water is super easy, and all i gotta do is just press a maximum of 2 buttons. (Meanwhile the pro heat duo has me feeling like an airplane technician, after having to take out a bunch components to clean it which was NOT easy and having so many buttons!!!) Im a bit OCD with vacuuming my carpet all the time (every day) and im always very pleased with the carpet cleaning after i wash it. Overall its been the best model i have found for a Wet/Dry vacuum so i highly recommend if its for a 1 bedroom apt. My only gripes are that this is not easy to push!!! Also wish it could suction better when going BACKWARDS because it only suctions good moving forward but not if i pass over it backwards and if the suction would be stronger too. Otherwise, i love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Bad Boy Gets the Job Done!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are tired of the mop and a bucket (YOU SHOULD BE!) then this is definitely what you need. I have 2 dogs and between them getting my floors dirty and everything else, this bad boy gets the job done. It’s easy to use and clean. I’ve used everything from the traditional mop to the pads, but this is definitely the way to go. You can’t go wrong!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tool for clean floors

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bissell Crosswave All-in-One Pro is a versatile wet/dry vacuum mop that allows you to both vacuum and mop at the same time. The machine is easy to use and has a powerful suction that can pick up both solid debris and liquid spills. The Bissell Crosswave All-in-One Pro is a great option for those who want to clean multiple surfaces like hardwood floors, tile, and vinyl. The machine has a detergent dispersal function and an internal water tank that makes it easy to clean. The Bissell Crosswave All-in-One Pro is also lightweight and easy to move around. Excellent purchase

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Ease of use, Pet hair

    Rated 5 out of 5 stars

    Great performance. Easy to use, clean and store.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a dog that sheds a lot and loves mud. We live in an appartment with vinyl and carpet flooring and this device is saving me so much trouble and time! Hair doesn't get tangled in the brush and maintenance is really easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it so far!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got delivered and I used it for maybe a 5x5 area already where my dog tracks in mud from outside. I had to stop and write a review… TOTAL GAME CHANGER! I love this thing. I hope it lasts. It works so well. Only bad thing is how heavy it is.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Ease of use, Pet hair

    Rated 5 out of 5 stars

    Wonderful for pet owners.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give this product 10+ stars if I could. We do Bassett hound rescue and invested in the crosswave. I love, love, love this product. It’s easy to use and easy to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and Easy. Light weight so easy to maneuver. I like that I can just plug it in and quickly clean my kitchen floor after making dinner. No more crunch bread crumbs under my feet thanks to the ease of use. It picks up more dirt than I expected. Always surprised at all the dirt the Bissell picks up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cleaner, does the job

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaner, does the job! No complaints. Highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GREAT vac BUT AVOID mop ft., if u want it to last!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not last long, and would have been a lot better if it didn’t have the mop feature. I’ve realized that every mop vacuum I’ve gotten did not work as expected, and as soon as you use the mop, and then try to use the vacuum after that, the water clogged it, and made it less efficient than if I were to have just vacuumed and then mopped myself. It was a mess to clean up after mopping, and now it just sits in my closet because I can’t bring myself to trash it, even though it definitely needs it. The floater thing inside the tank, also messes up, and makes it to where it won’t suck or anything, and I was just highly disappointed in this box. Upon first, getting it, it worked phenomenally when it came to the vacuuming. Unfortunately, that didn’t last because of the mop feature That just made everything gradually fall apart. I wanted to love this vacuum so much. Especially being I’m not one to go spend a bunch of money on things like this to begin with. I was under the impression that I didn’t make a purchase, but instead an investment. However, that was short-lived and disappointing to settle least.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning, Ease of use, Floors
    Cons mentioned:
    Brush, Dirty water tank
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Vacuum and Mop With One Machine

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the components of this machine came well-packed in one box that has hand holds on either side of the box; that is important to me just to get it in the house. It literally took minutes to set up this Pet Crosswave, with a quick start guide and full owner manual included. I already have a Bissell Pet Vacuum cleaner and I do love the Tangle-free brush roll. On other machines I usually have to get out a scissor and cut the hair off the roller. So, the dog hair gets sucked up from the Tangle-free brush roll and it is not the nicest thing to have the pet hair with the dirty water in the canister. There are 2 small containers of floor cleaner included that have a flower fragrance. I was told by Bissell that this machine is not meant to clean carpet, but rather area rugs because it is not a deep cleaner. I did use this on several area rugs, though, and found that it did a good job cleaning and deodorizing. However, when you are done and it is time to clean up the dirty water bottle be prepared to see all sorts of hair and other yucky solids that the machine picked up. I used toilet paper to retrieve and clean out those solids before dumping the dirty water in the toilet. Clearly, I only want to put water into my sewer system without bulk solids so it is important to clean out canister as best as possible. Then you need to either dry these pieces or let them air dry. Pros-does a good job, easy to use, set up for a while with cleaning fluid and other components. Cons-no accessories for upholstery, etc. and ultimate clean up of dirty water bottle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Money well spent, My Daughter give Me a Chihuahua Dog because I’m going true divorce, unfortunately She pee everywhere, I buy this carpet washer in it was awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sh e had a Hoover and it burned out, I got this on sale and my very happy with it. Easy to assemble and does it job and for the price it’s a steal

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair

    Rated 4 out of 5 stars

    Gets it done

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this Vacuum for two weeks now, it does a good job! You do have to go over dirty spots a few times for it to clean it well. I like that its not so loud. So far its a good product, it vacuums and mops at the same time which is great. Does great with pet hair, one of the main reasons why I purchased this specific product.

    I would recommend this to a friend
  • Pros mentioned:
    Floors

    Rated 5 out of 5 stars

    Great for hardwood and ceramic floors

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had seen some previous iffy reviews on this, but I finally used it the other day and could not be happier. I have two small to medium size dogs and this got all the paw prints off my floor. Disassembling and cleaning the product after is a bit of a pain, but well worth it for the great job this product does!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Floors

    Rated 5 out of 5 stars

    Best floor cleaner ever

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My floors have never felt so clean and clean up is so easy for the machine.

    I would recommend this to a friend
  • Cons mentioned:
    Dirt

    Rated 5 out of 5 stars

    Absolutely love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Works perfectly! It amazes me to see the stuff it picks up and how dirty your floors really are that you do not notice! Love that it mops and vacuums at the same time so convenient!!!! I recommend this to everyone I talk to! Photo is of the first use after a rainy week and a dog.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    The BEST hard floor washer!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little machine is AWESOME! I've only used it twice, but I can't believe what a good job it does. My entire house is tile with a light tan grout so it's not easy to keep it clean with 2 dogs....until now. It's light weight and easy to clean. Thank you Bissell!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Ease of use, Floors
    Cons mentioned:
    Brush
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for simple cleaning

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no real comparison as this is the first time I have purchased any sort of carpet cleaner. I liked this one for the versatility of its ability to do multiple surfaces as well as deal with pets. Before I have used the rental machines at the local big chain store, but again this is nothing like those sorts of machines. Out of the box, it is easy to put together and takes maybe a few minutes. It comes with two brushes and a tray to rest the machine in while it dries (see picture). So because it is smaller, this is definitely for smaller jobs or areas. I think it would be ideal for an apartment or a smaller house. Personally I have used it mostly on the carpeted area of my home, but it worked equaly well on hardwood. I didn’t use it too much on the hardwood, because I was not sure how it would work or if it would cause damage. So I was careful and made sure to wipe up I any excess water to make sure it was okay. I did not have any issues, but then again I was again very careful. I did not try it on my area rug, because I am very particular the rug. The roller brush is really well made and functions very well. It has rough brushes and smooth brushes all combined that work well on the various surfaces you use them on. The rough parts of the brush really grab up any hair on the ground. Really well in fact. You can use this as a floor cleaner or as a floor cleaner and a vacuum at the same time. So basically you clean and vacuum at the same time. The vacuum is okay, I prefer to use a stronger vacuum to go over the surface first. So it comes with a few small sample bottles of cleaning solution. A little goes a long ways, and the smell is pleasant. It also cleans well and I did not notice any residue or shampoo left on the carpeted area. It has two compartments, one for putting the solution in, and one for emptying the dirty solution. Simple and straight forward. So, again this is a small job small area machine, but it does that much very well. It is fairly small and stores easily in the closet. The drip tray allows for easy worry free clean up afterwards. I recommend this to anyone that needs a good spot or small area cleaning device. For that I think it will be a good work horse.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DOES NOT CLEAN

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barely cleans, hard to clean the tank once you do use it, doesn’t work on carpet no matter how thin it is, hardfloors only and even then it barely works. Waste of money.

    No, I would not recommend this to a friend

What experts are saying

Powered by alaTest
  • rtings.comDagobiet Morales Alfaro, Evan Jakab, and Yannick K on December 14, 2023

    BISSELL CrossWave Pet Pro Vacuum ReviewThe BISSELL CrossWave Pet Pro is an upright hybrid mop vacuum capable of sucking up both solid debris as well as stains and liquid spills. It features a detergent dispersal function and an internal water tank that allows it to saturate and scrub

    Full Review