Customer Ratings & Reviews

In short, it couldn't handle cat hair. Hair & other debris ought to reach the discard tank, but it's Not Possible due to the design of the machine. You can't fix this problem without breaking your device. In not-short, the initial inlets for debris are very narrow and the red filter under the discard tank block hair from reaching the tank. You end up with wet carpet, very little material in the discard tank, and massive clogs inside and under the view window, around brushes, inside the machine, and on top of the filter that you have to clean manually. I should've taken pics of that. My old Hoover carpet cleaner can retrieve maybe 80% of the water it puts down, but this Bissell sucked back an inch of water into the discard tank after 1.5 tanks of clean water saturating the carpet... so maybe 5% of water was returned to the discard tank. I found troubleshooting guides online for poor suction and worked through them. I cleaned the Bissell of any hair clogs and kept cleaning it & running it in the room until no visible hair clogs occurred. Pic is all the liquid the Bissell could collect after all that. Zero hair got to the tank, as far as I could see. I'd guess an internal clog, hidden away. Such Bad Design. If I still somehow haven't made this point, the pet hair needs to be able to reach the discard tank (like my Hoover), not get stuck prior to the discard tank and clog the machine. Nothing wrong with the old Hoover, just wanted the new pretty thing. Better to be loyal ;-) ! Returned.

Was very impressed with how this machine worked. Love the fact that it has steam that you can use before you actually do all the cleaning. Cleans my carpet very well. They look like they were brand new. Hope it lasts for a while.

I have not had a new carpet cleaner since my last one went kapoot (purchased my old model 10 years ago). This one literally refreshed my carpet and gave it new life! It is also designed for extreme ease of use (totally simplified!!) Not only does this clean my carpet beautifully (we have light cream carpets and pets) but makies it look close enough to new! I would highly recommend this product! Don't hesitate!! Best Buy has amazing customer service/return policy/financing options!!!!

This shampooer works great! Easy to set up and use. Does a perfect job. Easy to clean afterwards. Would purchase again

Best cleaner ever! I have had many steam cleaners throughout the years and this tops them all!

Our 20-person residence is more like a dorm than a family household... yet it is not large enough for a "commercial" steam cleaning unit. I wondered, then, if a higher-end home unit would be sufficient. I'm happy to say that this home-type unit does a very good job in more of a high-traffic residence with 20 adults. I like the three cleaning modes, with the option of pre-cleaning with steam... or doing a quick-dry clean in an area that needs a touch-up more than a deep clean. It is quite easy to use... you'll get the feel of it within a few minute. You'll also figure out how much carpet a full (or half) water tank will clean... important because you want to start with warm water per the instructions. I would buy this Bissell Revolution Hydrosteam unit again!

I normally do not write reviews -- However, I am absolutely blown away at how well of a job this carpet cleaner does. I have several wine and coffee spots along with a couple pet accidents. The stains were absolutely no match for the Bissel. The steam function works very well, although I am a bit worried about scaling on the internal steam components. Regardless, I cannot even tell there was any stains previously!! It is definitely a worthwhile investment for your home's carpet.

This thing is awesome. Compared skmilar appliances at more modest price points this unequivacly performs better. Price is steep but you are getting a product that can handle regular house hold tasks. Our pets can be messy but this thing extracts all the horrors that lurk in the carpetting. Cleaning dog hair out the roller brush area is super easy as well. 10/10 If youn have pets and have to clean up your own messes take the plunge.

I bought this, brought it home and assembled it. I read in other reviews to follow the directions prior to use. Pretty straight forward. You fill the reservoir to the water line then add the cleaner. The amount of liquid it puts on the carpet is way too much, making it very difficult to extract it. The cleaner itself leaves a chemical smell that is horrible. I had to open all my windows for several hours to get rid of it. The suction on this is not great. It will pull some of the liquid back out but still took over 3 hours for my carpet to dry, and it left so much chemical in the carpet that it's now discolored. I've used it 2 more times without the chemical to extract the chemical and slowly but surely it's coming back out. One of the functions is the water only so your carpet will dry in 30 minutes. So little water comes out that it's a worthless function. The only saving grace for this machine is the steam function. If you have a high traffic or heavily soiled area you can steam it first and it will get it out. I was hinged between this model and the shark in the same price range. I went with this due to the steam option, but will be returning it.

I have to say it dies pull out A LOT of dirt and such from whatever you're cleaning. However, while using the attachment, water pours out of the bottom and creates a puddle and not to mention wastes a good portion of the solution. We returned the 1st thinking it was just a fluke but the replacement did the same. Must be a design flaw, would be a great product if fixed.

This cleaner was easy to use , and my carpets looked brand-new when i finished.

Wow! I upgraded to this model this morning after returning a pet pro model that had broken. I thought that one was good (until it broke). But this one did 100 X better job and now I know this machine is so worth the extra money! I did add oxy clean to the solution because someone on the internet mentioned it. I don’t know if that made the difference or it was the machine, either way my carpet looks new again. I wish I had take en before and after pictures now. I just cleaned my carpet last month with the pet apro model and thought it was clean. I have 3 dogs so I vacuum almost every day and I have a room a S9 that runs when I leave the house, but after cleaning today the water came out looking like McDonald’s Coffee and I can’t believe the amount of dog hair even after I vacuumed earlier this morning with a Dyson V15. I am absolutely loving this machine! Please get it while it’s on sale and thank me later.

Order this vacuum because our carpet was really dirty and we have a cat that had peed in a corner. The vacuum helped clean up the carpet really well. However, I didnt see much success from the steam mode, maybe I am not using it right. Which is why I hardly ever use this mode. Easy to assemble and clean up.

I love this cleaner! I've always gotten a cheap one (and got the problems that come with them) I finally got what I wanted. And I love how you can break this down and clean it, and it's quick! Did a great job on my carpets. Very happy with this purchase!! I give this a 5 star for value because you get what you pay for. With somethings, cheap isn't the answer.

I owned 3 different Bissell carpet cleaners. This one is the best built quality (2.5 times more expensive), also with good design for controller. - Pros: Easy to clean, 2 brushes (apparently more powerfully scrubbing capability) - Cons: Heavy. 30-min dry is misleading sale point. This feature simply sprays less water so that it can dry faster as a result. There is no innovation in that.

I love the way it cleans my carpets, and it is lightweight so I can take it from room to room without help.

This is the best carpet vacuumer I have ever purchased. I love the steam option as you clean.

Unit does a fantastic job of handling rug and spot cleaning for furniture. While it can be heavy at times, it gets the job done.

It does an good job i love the steam feature for tough stains

I have rented carpet cleaners to clean up after my pets and they don't do half as good of job as this cleaner. This removes stains fairly easily, cleans and drys the carpets. It is easy to clean out the pet hair from the brushes and the attachments for furniture are easy to use. I highly recommend this for anyone with pets and a lot of carpet.