This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought from a local retailer in September 2018. Last week got a message on my phone, indicating an update was available. Since I also own 3 Pulse Flexes, 1 Pulse 2, a Node 2 and a Node2i and have done many updates over the last 3 years I clicked yes and went off to do some laundry. An hour or 2 later I tried to listen to some music on the Pulse Mini, but it wouldn't play anything. I wasn't sure what to do, no indicator lights, ethernet lights not blinking.. I decided to try a factory reset,but nothing happened. Contacted support, they attempted to connect remotely the device but were not successful. Today received a communicaton that I could send in the dead mini and buy a "recertified" replacement after they received the dead unit ( they also offered the newer Pulse Mini 2i recertified for half price, o a new one with a 25% discount). I'm finding it hard to stomach that after buying 7 Bluesound players, and when one died 16 monthes after having been purchased, that there was no way to repair it. Won't be buying any more from Bluesound.
