Customer Ratings & Reviews

We bought this, and. It did vacuum, although it did not seem to. Have any particular pattern or method to doing so. In addition, it did not keep a map of the house so we could know what was done, and what was not. Finally, it would get caught on the edges of our rugs in the house and we had to keep rescuing it. So we returned it. And bought a iRobot vac

I really wanted to like this and tried over and over to make things work but ultimately I was so frustrated and it wasn’t worth the energy. I returned it and spent a few more $ on a more well known brand and am SO MUCH happier. Our BobSweep would disconnect from our WiFi constantly, would not charge after docking, and would often die before returning to its base. I can’t believe how much the retail price is on this when the other name brand vacuum bots work so much better for us and are actually much cheaper than this model. We only purchased it because it was on sale for $200 and it wasn’t even worth that to us. I normally don’t write such negative reviews but I struggled for weeks to get this to work for us and it just wouldn’t. I’m glad it works for others.

I would recommend this vacuum to a friend if they did not have a lot of furniture, their furniture did not have legs that extended past vertical, and they did not have lightweight rugs. This vacuum does not out preform an old Kirby (but I haven't found a new vacuum that does). It does however pickup hair well (if you or you pet have long hair be prepared to pull it out of the brush often like other vacuums but with the advantage of Bob telling you it is clogged so as not to burn the motor). The main draw backs of this model for me is not being able to 'drive' it or teach it a path to follow via the app (some of the remote controlled Bob's can be driven from my understanding) and cleaning the filter after each use is a pain. I have seating with chairs set at angles which can confuse Bob when trying to find a way around while staying on his grid pattern but other times he is fine and handles the obstacle like a champ (he can also miss entries into whole rooms). I also have furniture with queen anne style legs which Bob has a tendency of bumping into hard or trying to run over (he mounts them and the base of floor lamps and drives over them with one wheel on the floor and the rest in the air). Because of this I am afraid of scratching. Finally he is about 50/50 on being able to master lightweight area rugs depending on the angle and location he tries to approach it. All of this results in me following him around in many areas which defeats the set it and forget idea and would make a traditional vacuum much faster. These issues would be easily solved if it was possible to program the layout you wanted him to follow or at least let you 'drive' him while doing something else.

I received Bob as a gift. Bob worked great for about a year. I cleaned Bob’s bin after every use. Long review short - watch the video on how to properly care for Bob. Customer service (CS) with Bob is AMAZING! The communication with CS is top-notch.

Great price worked awesome on carpet and tile picks up really good.

Bobsweep's pet hair vision robot vacuum works great. It does a terrific job cleaning bare floors and carpet. It does need a few extra passes on carpets to get them clean. There are a few minor quirks I'll mention. First, we have a couple of light throw rugs and the vacuum can get stuck with it's brushes under the carpet. Second, there are a couple of places (like a refrigerator door) where it can get stuck and even turn off. And of course, it can get in trouble with wires or cables, but that's obvious. Those are minor quirks and overall Bobsweep pet hair vision robot vacuum is terrific!

Supposedly the most advanced of the BObSweep products. I’ve had this product for about a month now. Here are some things that I learned... 1. Ensure it’s properly on the Charger 2. Clear the area of possible obstacles. 3. It gets stuck quite a bit. Needs supervision Overall not a bad product for the price. It vacuums up a good amount. I have not had to vaccine manually since using this product.

bobsweep is a very good vacuum. It does get caught on several things but it does the job that I purchased it for and I am not disappointed at all.

I got it for a good price bit the original listed price goes well beyond what this is worth were already having to ship it back after a year and in just a few months we had to troubleshoot it smh only buy it if theres a good deal

Love this vaccum finds its dock, can go over uneven surfaces (like area rug borders). Wish I could schedule it more than once per day. Overall, I'm pleased with this purchase

Love my bobby picks up a lot of dog hair i have a golden retriever and Bobby helps big time

Appears to do a good job. I live in a large home and I have had to put two units to work to cover the whole house in one charge. Overall pleased and would recommend to others.

WE LOVE BOB! Yes, we call it Bob... But why does Bob have a female voice??? Actually it will not connect to wifi, but that's not really needed, Bob wanders around ok himself, cleaning up the floors. He does occasionally jam himself under edge of frig and that shuts him off. Maybe in future make those two buttons recessed so that can't happen. PS. He's been happily sweeping up pet hair for over a year, which is truly amazing.

This is a nice machine. It's quiet and moves about with out banning about"to much" That said. If you have an open floor plan any of these bots will struggle.

Bob is my new bff. Only thing I would change is the mapping. It shows you what it's already covered each time you turn it on. Other robots use mapping in more of a select the area you want covered way. I expected to be able to open the app click just cover the kitchen and it would go right there, not the case. You turn on the app and about an hour later you can open the app and see if it made it to the kitchen yet. Ooh if it gets tripped up on something the map resets and it cant find its way back to the base.

Could not get it to connect to WiFi. Many returns on this same item

So far so good, a bit on the loud side but does pick up on our wood floors pretty well. It does get itself stuck sometimes.

Scheduling is great and it does a really good job most of the time. But I think our place has way too much hair (husky and a lot a long haired people) and obstacles (constantly moving stools and bean bags) that it usually fills up or gets stuck before completion. Got it for about half of normal list price and for that I think it is a good value, but would be disappointed at full price. One tip, when trying to connect to it the first time I had to disable the 5ghz band on the router, it must be paired on 2.4 ghz

We bought our Bob 11/15/20 thru a Best Buy Deal of the Day, and have had trouble getting it WiFi connected. Finally, with some time off due to the ice storm, I called Customer Service (02/19/21) and Gabe helped me. Initially the set-up procedure failed. We uninstalled and re-installed the app. Failed again Gabe sent me a video. I uninstalled and re-installed the app once more and we finally got it online and connected using the QR Code method. I tested it out and it works great. We moved our iRobot upstairs because we felt the BobSweep was doing a better job downstairs. We have two dogs, and the amount of hair they shed every day is amazing. "TheBob" seems to pick up a larger quantity of hair, is quieter, and has 2 brushes (compared to only one for the iRobot version we have). Also, TheBob does not get trapped beneath our kitchen cabinets! And, TheBob seems more intelligent as you can see it actually going back and forth is nice straight lines. To contrast, our iRobot seems to randomly travel around the house. TheBob also settles onto the charger much easier and actually charges without us having to think about it. Our iRobot has a tough time parking itself. First, the iRobot has to randomly travel to a spot within about 3 feet of the charger, then it attempts to park. Most of the time I need to remove the dust bin from the iRobot to get it in just the right balance so it will charge. Not so with TheBob. TheBob seems to know where his home is, can find it easily, parks easily, and charges without my intervention! We are very pleased with TheBob. If it had been easier to connect Bob at the very beginning I would probably give it a 5 star.

We have only used Bob a few times so far but he is working great. I am surprised by how much he picks up for how little noise he makes. I really expected this vacuum to be louder than it is. We have a husky so he definitely gets a challenge. So far the only negative is that he fell down the stairs once. I was watching when it happened. The first time we used him, he vacuumed up to the edge and then backed up each time after approaching. The safety feature appears to work by gyroscope; he doesn't back away until he starts to tip over the edge. The second time he was vacuuming by the stairs, he decided to try to turn while very close to the edge. During the turn is when he fell. He was lucky in that he only fell down two or three steps and then he stopped. I like that he can go under one of our sofas (the other one doesn't have any clearance). The only tangling issue so far is with the laces on some winter boots. Have to keep shoe laces out of the way.