Customer Ratings & Reviews
- Model:
- B36CL80ENS
- SKU:
- 6354069
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 800 Series 20.5 Cu. Ft. 4-Door French Door Counter-Depth Smart Refrigerator, especially its design, ice maker performance, and quiet operation. Many appreciate the refrigerator's capacity, overall performance, and size, noting its ability to keep food fresh for longer with great lighting and temperature control. The primary concern expressed by some users is the refrigerator's susceptibility to fingerprints on its surface.
This summary was generated by AI based on customer reviews.
Happy with my Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers did an awesome job. They were very professional
I would recommend this to a friendCadillac of counter depth.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am thrilled with its space for a counter depth size.
I would recommend this to a friendBosch Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy and efficient selection, purchase and delivery
I would recommend this to a friendgood Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good use of the space in a counter depth fridge
I would recommend this to a friendPlastics warping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While there are positives for this fridge, it is costly to maintain. After 1 year warrantry expired, few items started to come loose or warp. Geeksquad informed warp on plastic backing was not covered and told to call Bosch to repair as was not allowed to fix. After calling Bosch, would be charged with visit and then by hour. I called back geeksquad, spoke to service manager, and informed/insisted to Carlos that we should review to ensure it was not a larger issue. I was informed it was wear and tear and “may broke may pushing OJ back to hard”. I would not recommend fridge due to this item and issues with service coverage of best buy. Echoing some other comments of others, the quality of the interior parts (plastic back, drawers, clips) is not up to par with the price. I am out of warrenty and would advise others who purchase to review all items <12M as a Qualty Check to avoid pay extra if breaks in year 2.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Jaime, thanks for your review. At Bosch we strive to provide the high-level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
Looks Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this refrigerator was delivered 6/24/20 not enough time to review just yet.
I would recommend this to a friend5 stars if just fridge, ice maker sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 star fridge outside of the ice maker. Worst I’ve maker ever, had to use warranty and one month later it was fixed. Not it constantly blocks up and have to take chunks of ice out to fix.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Stevesc, thank you for your review and we're sorry to hear of your disappointment with your ice maker. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904.
Bad Quality BOSCH Refrigerator, and bad technical
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator in December 2020 and after 3 months the ICE MAKER was damaged, this is the time that I still continue with the damaged refrigerator and no one responds, they came to review BOSCH and do not give solution.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Dear valued Bosch customer, thank you for your review and we're sorry to hear of your disappointment with your ice maker. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904.
Desperately Seeking Some Help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the only thing I spent big bugs on in my kitchen. So far, the water leaked on the first day. I let Best Buy know the same day as delivery and so far no help. Last night, tried to get ice cream out of bottom drawer and it came off track and now it won't open after I struggled on my knees to get it to close. I personally think I just have a bad "copy" of this refrigerator and would love some help getting it to work. I just want to be happy 1 month in. Correction...less than one month in. Anyone pay attention to these. The positives... nice size for counter depth and it's beautiful inside and out. It just doesn't like me and I'm not liking it right now.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Wilson, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and our customer service team can provide real-time troubleshooting and determine if service is necessary. They can be reached at 800-944-2904. We look forward to seeing how we can help.
STAY AWAY, BOSCH DOESNT SUPPORT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.died within 16 months, Bosch doesnt stand behind product. common issue of bad freezer
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello valued Bosch customer, thank you for sharing your feedback. We’re truly sorry to hear about your experience with your refrigerator and our support services. Your satisfaction is important to us, and we apologize for the inconvenience. Please reach out to our dedicated customer care team at 1-800-944-2904 or BoschCare@bshg.com for further assistance. We're here to help.
Delivery issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys dropped the product in the garage, refused to bring it to the kitchen. But they took old fridge away leaving me with no fridge in the kitchen! Going to cancel the order and order from Home Depot.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Anatoly, If you have any questions or concerns about your delivery or installation, please call The Best Buy Support Line at 1-888-237-8289.
Would not buy again, and I have a Bosch Dwasher...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker (which is ALL PLASTIC) broke in two weeks. the replacement part was broken when it was mailed to me. Now have been without ice maker for at least a month. Even when the replacement part came, took two weeks to schedule the repair service to get here.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Icemaker, thank you for your review and we're sorry to hear of your disappointment with your ice maker. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904.
Not what it says
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stainless steel is only doors body is offwhite matel., bestbuy delivery service is terrible. And customer service is worst.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Sonya, thanks for your review. We're sorry to hear about your experience. Our priority is customer satisfaction, and we apologize if we haven't met your expectations. Please know that your feedback is valuable to us and will be communicated to the appropriate groups. Our customer care team is available at 1-800-944-2904 if assistance is needed. Thank you for choosing Bosch.
A lot of ice!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator and produces a lot of ice! But one of the shelves in the freezer roller wheels broke off.
I would recommend this to a friendCute but ….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish but leaky water dispenser and very small freezer. Also annoying that you have to push doors closed. They don’t do it on their own
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello, thank you for your review. We're sorry to hear about the trouble you're having. Our team would be happy to look into this and assist. Thank you.
Wrong Item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never accepted this as it was damaged when it was delivered.
I would recommend this to a friendWater water every where
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When installing filer - water all over inside refri
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Raymond, we're sorry for the trouble. Your use and care manual includes instructions to change the water filter properly. Additionally, our team is happy to help answer any questions. Thank you!
- Pros mentioned:Ice maker performance
BOSCH Customer Support is completely non-existent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is decent enough, ice maker works well, good layout. But you better hope nothing ever goes wrong, because it's basically impossible to get anything fixed. Just a bit over a year in and the finish is delaminating. Seems to be something with their fingerprint resistant coating. Common issue. Cannot seem to even get through to someone in customer support. Booked appt online, had an 8 hour window, and you guessed it. No one showed up. So if it works, it works, but if anything goes wrong, assume you'll be SOL
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi PURPLECSWARTZE, thanks for your review. We're sorry to hear this has been your experience. This is not indicative of the high-quality products and services Bosch is known for, and we truly apologize for any inconvenience. Please know that your feedback is very important to us and will be shared with the appropriate teams for further consideration. If our team can assist with any product-related inquiries, feel free to reach out to Customer Care at 800-944-2904 for real-time support or email BoschCare@bshg.com. Thank you.
Noway
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely not worth the price. There was a high pitch frequency noise. And the design was dented and wonky. I returned it.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NicholeF, thanks for your review. We apologize for your experience with your Bosch refrigerator. Customer satisfaction is our priority, and we regret falling short of your expectations. Please know that we greatly appreciate your feedback, as it provides an opportunity to identify areas for improvement. If you would like to share additional details about your experience or need assistance with any Bosch products, our customer care team is available at 1-800-944-2904. Thank you.
Faulty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigeration went out a year and a half in and Bosch tried to charge me to get a technician out.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Catherine, thanks for your review. We apologize for the difficulties you are experiencing with your refrigerator and for any inconvenience. Our team understands how disappointing out-of-warranty repairs can be and we have forwarded your feedback to the appropriate team as we strive to continuously improve our products. Your input is invaluable in this process, and we appreciate you reaching out. If you have any questions regarding service, please contact our Customer Support team by calling 1-800-944-2904.