Customer Ratings & Reviews

Being in the market for new earphones, this product was recommended to me by an audiophile sales rep. I purchased them and do not regret it one iota. They come with additional ear 'pads' in case the default do not sit comfortably in your ear canal. The noise cancelling itself is among the best I've heard, and that's including actual over the ear headphones. I highly recommend this product for anyone in the market for top-of-the-line earphones with money to burn. 10/10.

Let's get the bad out of the way first. That's the price! Sticker shock. Bose first release of a ANC earbuds for those who's ear get hot or don't like wearing the cans on your head. That said these are just as comfortable as their sport one which I own. They are probably one of the best fitting earbuds I own. The sound quality is very good to my ears and immersive. The music is balanced right out the box. The the ANC is pretty darn impressive for these little buds. Once you find the right size to fit your ears as soon as you turn on the ANC it immediately shuts the noise out and it is pretty noticeable. There is just a silence. The AC disappeared. The hum of the plane disappeared. Just silence. The controller with the battery could be a bit slimmer but didn't bother me. What I am skeptical is once the battery fails as all batteries eventually do you lose the ANC and a $250 earbuds.

I bought these to replace my QuietComfort 15 headphones for travel as I wanted something less bulky. I was amazed at how well the noise cancelling worked on an airplane. These were great for watching a movie on my tablet. And I find them to be more comfortable than the on-ear headphones. I was leery of these because of the price but after using them I am extremely happy with the purchase.

I've had them for about 30 days. Always wanted Bose noise cancelling headphones, but wasn't interested in over the head type. Too concerned about my coiffure. Anyway, I've wanted to try the QC20, but was sticker shocked. I saved up enough Best Buy Reward points and gift cards that I felt comfortable taking the plunge. I travel via air for work and the QC20's are simply amazing. I've had the Beats ear buds, but they just increase the volume and base which doesn't overcome outside noise. The QC20's eliminate outside noise first then I can listen at my preferred volume. I read that these work best when the noise is constant, like on an airplane. Interestingly, they don't block out all the outside noise when mowing the lawn with a walk-behind mower. I read reviews about long term quality concerns that I haven't experienced yet. These included ear buds and noise canceling control module that came apart. I'm keeping my eyes open for those issues. The noise canceling control module is a little awkward. I currently use a rubber band to keep the control module attached to my phone rather than letting it dangle. Thinking I might get a thick strip of Velcro. Overall I'm blown away at how these operate and their ability to block out the noise.

The sound quality is good and the ANC is better than expected. Typically, I fing that earbuds are not comfortable especially after a couple of hours of use. These ear buds are very comfortable even after 2 hours of continued use. They come with three different sizes of inserts that should be no problem to find your correct size. I used this while doing yard work and mowing the lawn and was still able to hear the music the whole time. I could hear the lawn mower but, it was signifficantly reduced and was not an issue for the earbuds. The battery life is really good and I really havent timed how long it would last. I consider the rechargeable battery life a non issue and even if it does go out, you would only lose the ANC feature. The sound is balanced and could probably use alittle more base. I know that these are just ear buds and if you expect deeper sounds go with the over the ear. My only real complaint and one star removed is becuase the lenth of the audi jack cord is too short. The short lenght between the battery/ANC block is about an inch and a half which makes using this in your pocket a challange and alomost takes away the portablity factor and hopefully does not reduce the life of the cable.

One of the best purchases I've made in a long time. Fits ear just right, great sound right out of the box. Will make another purchase for my daughter.

Long battery life, never fall out, durable. Amazing noise blocking

Bought these to replace my Bose QC3 in order to have smaller, lighter and more portable headphones for airplane travel and loved that they were also noise cancelling. Used them on my last flight and seemed to be as effective as the full size headphones.

The best wired earbuds. Exelent sound quality due to amplification of the signal. Bass and treble are outstanding. Dont hesitate to buy

This is my first pair of Bose headphones....and they don't disappoint. I travel two weeks out of the month, so I've had my share of passive and active noise canceling headsets. Sound reduction is very good. Comfort level is good...but I doubt they would be great for active use or small ears.

I first bought a pair for 30 day trial from Bose in summer of 2017. They were great for everyday use at home, walking, and at work. However, for flying, they didn't cut the airplane noise like the over-the-ear Bose. So I turned them in & got the Bose QC 35 wireless ones. I missed the lightweight convenience of the QC 20s so I bought them again at Best Buy. I don't mind the wires and they reduce the background noise from office conversations very well. I enjoy them for longer periods of time more than my QC 35s and mainly use the QC 35s for flying and whenever wireless functionality is useful.

Spouse and I love these earbuds. The clear piece helps to keep them secure in your ears. The only tiny complaint is the fact that the microphone sometimes gets inside your shirt collar and causes static. They are definitely worth the money, though.

Being a proud owner of the QC15's, over-the-ear headphones and loving them, I had to purchase the QC20's. I'd initially tried them at the Bose store, along with the Sport and other models. There was no doubt in my mind, the QC20's out performed all of them. The active noise cancelling was waaaay better than my 15's, unbelievable!!! The sound quality was out of this world, great balance and acoustics. They also are comfortable and stay in your ear without falling out, thanks to the new ear attachment. Hopefully the price doesn't run people off. The love of Bose will keep the loyal customers. Oh yeah, I picked them up from Best Buy because I had received the Sport model for Christmas from my family. I'd exchanged them for the 15's and paid the difference and also bought the 2 year extended warranty. Oh yeah, I'm gonna keep these bad boys!!!

The noise cancellation and overall quality of these headphones are amazing because it is actually comfortable and it blocks out all the outside noise, although they are decent when it's windy.

Bought these for our teens. This is our second pair. Excellent noise cancellation and the best part is, one does not have to stick it in the ear canal. Excellent Bass and treble, sounds great.

Nice, lightweight, compact, easy to connect, and great sound quality.

I consider these one of the best noise reduction headphones. So much so that this is the third one I've bought. They are great for sleeping sideway and blocking snoring sounds. The problem is that the new phone don't have the 3.5mm jack. I have a Samsung S21 ultra. I bought two Samsung type-C aux adapters and they didn't work. I bought two other ones and they didn't work. Apparently greedy Samsung didn't make S21 drivers for these. They just want to push wireless headphones sales just like greedy Apple. I don't get it why Bose wouldn't make these with a type C connector instead of the 3.5mm. Alas, they are not cheap. $250 just add much as most Bluetooth headsets.

100% the best earbuds i have ever used. Noise cancelling is so good its almost disorienting at first but it's amazing. Price is high of course but so i quality. I use these for music on my phone as well as PC gaming. The quality for gaming is great. You can hear clearly where anyone is at in FPS games. If there is anything negative to say it's that there isn't an option to mute yourself like with most headphones made for gaming but these are made for more than just gaming. In the games I play you can easily switch to "push to talk" vs "open mic" so it doesn't bother me and won't effect my overall rating. They come with different size rubber ends to fit your ear specifically. I can game with them all day and they feel great. They come with a button that puts them in "aware mode" that stops the noise cancelling feature so you can clearly hear what is happening around you if needed and it works really well. Overall if price is not as much of a worry for you then I would definitely choose these Bose headphones. You won't be disappointed.

I work in a call center type environment, very busy, fast paced, demanding. I tried wireless bose headphones (HP) - sounded really good, comfortable, but the battery life was not good enough. I need a set of HP that i put in for the whole day and only fiddled with them when taking them off or putting them back on. I had to recharge the wireless half way thru the day. I tried a less expensive Bose wired HP and it wasn't comfortable, and it was like it was just resting near my ear canal, which distorted the sound a bit and allowed the noise from fellow workmates and their calls and conversation mixed in with the music. The reason i had to get a new set of HP was my 4 yr old Bose HP wore out. One speaker, the one i have in all day, stopped working. So i wanted an upgrade i thought. Boy was i wrong (see above). I took those back and went for these. Yes i spent more than i was hoping to, but sometimes its worth every penny. And i can honestly say that is the case here. The comfort, the way it fills the canal, shutting it off to outside noise, the sound quality. I was back to where i have been for the past four years and hope to get at least that much if not more.

I travel a lot and wanted to have some headphones that shut out the excess noise but did not take up the space of over-ear models. I gave these a try with the hope they might be an OK substitute. I was stunned by how well they worked, how long they lasted and how easy they were to travel with... they are worth it, even at that price.