Customer Ratings & Reviews

The sound always going in and out. And these are my second pair.

Never Turned On And Won’t Charge. The Return Process Was Difficult Leaving Me Paying For An Item That Was Never Usuable

Just terrible. I mean just terrible. Why pay so much for something that’s not worth of using?

The range and battery life on these were a disappointment. I ended up returning them.

Expensive and dosent work Wasy to connect but dosent do the work

It don’t work it’s not a good product I wouldn’t recommend nobody by those

I have been a dedicated Bose user for at least 5 years, since the days of the wired earbuds that got me hooked. These earbuds make me feel like Bose’s days at the top of the market are gone. They’ve struggled with QA/QC with the last few products, with a lot of connectivity issues, but these are the first ones that clearly have gone downhill. To be fair, I will start with the positives: I appreciate they lengthened the battery life again as I had been hoping for that for a while. I will also grant them that this version is more comfortable than the old earbud tips that you had to break in. Unfortunately, that’s where it ends for me, but I understand I am more sensitive to sound than many for reasons beyond my control. 1) the plastic is so so cheap. Even the case was immediately lower quality with no latch or bluetooth button. The earbud plastic is similarly poor. 2) speaking of connectivity, that was also a failure. They made a new app that was unable to pair with my earbuds. It is supposed to be automatic (the diagram shows a light showing that never turns on). Their troubleshooting just tells you how it’s supposed to work but not what to do if it doesn’t (tip, if you have an iPhone, just connect in settings. That was the fastest way). 3) there’s an annoying feature now that plays the most annoying sound when you touch the earbud. Maybe this is an accessibility feature but you can’t turn it off, even if you switch all touch controls to none. It still makes a sound like a ping pong ball. I get these earbuds to cut down on obnoxious so I don’t understand why someone would make this a mandatory feature. It’s probably a deal breaker. 4) the ANC sounds worse to me too. I feel like there’s a artificial background noise I have heard when I used to get lesser brand noise canceling headphones. The reason I keep buying Bose is for their ANc quality alone so why would I stick to their brand now? 5) they got rid of the option to turn off in ear detection. It’s also broken. So if I take one out, ANC turns off and on in succession. It also does this if you have earbud inserts that it decides don’t fit well enough. I actually thought the size I had in was best for noise canceling but ANC still kept going on and off randomly (not an issue I have ever had before). 6) instead of taking feedback to improve their product, they seem to prefer to put their head in the sand. If I rate their app poorly (in app, prompted) and say I want to give feedback, nothing happens (if you give it a thumbs up of course it asks you to review the app in the App Store). Similarly, there’s no way to provide a review on the Bose site anymore, so I question the validity of the positive reviews on there. Overall, if you just need earbuds that work well enough for an office setting and you need something better than other products with minimal noise canceling, maybe these will be fine. But if you’re really in need of high quality noise canceling for your sanity, accessibility, and peace of mind you might be very disappointed. Maybe they will fix some of these issues but I am not sure it’s worth waiting to find out.

I needed some new ear buds for the gym and was very satisfied with these ear buds until I used them at the gym. DO NOT PURCHASE these for gym use. As soon as you sweat a little they keep falling out and they become very annoying. I wish Bose would bring back the Bose Soundsport type of ear buds. Those earbuds never fell out. Great sound and comfortable for regular usage. Just not for the gym

Best headphones for the awesome price bery light not to light...sound is amazing equalizer app section sucks rest of the app is great...i had jabra elites for 4yrs needed new company...go for it

My partner bought me these for Christmas, I didn’t understand why because I had AirPods that were fine. As soon as I put them on the first time I knew exactly why he got them for me. My workouts got even better with the Bose quality sound. Easy use with the touch features. Love these!

Would be better if their app included a way to mute the loud accessibility robot voice. Also the earbuds are usually “100% battery” but will not connect to Bluetooth if the carry case runs out of battery. 3 stars considering the high price, sound quality is good though.

In my opinion, Bose earplugs provide the best quality sound of any earbud I've ever used and once you put the proper size foam insert on they stay seated nicely into the ear.

Amazing sound quality, customization, and very simple to use!

very good sound quality. I love the features on this ear bud for accepting and holding the call

They provide a good seal and amazing sound, especially considering the price. The case feels a little fragile but I've already dropped it a couple times and it's completely ok.

Sound quality and noise cancelling is the best I've experienced with wireless headphones.

Gteat sound but they keep falling out.Loose connection wvery time they fall out and Ive tried all the different ear sizes.Returning these soon

I’m not impressed one bit the sound quality is foggy, even with the EQ they have trouble automatically connecting and keep playing music while in the case. Bose makes great speakers, but earbuds are not there thing I will be returning these as soon as possible and getting my Beats Studio buds back very ubset take them off the market the ultra ones are just as bad.do not purchase.

I have tried most if the products out there and these are sonebof the best. The app is easy to use and for the price, they cant be beat. Great for working out.

Sound quality does not match the price. Cannot connect to more than two devices easily and does not transition on its own.