Customer Ratings & Reviews

Honestly, my Aipod Pro 2s sounded better. Less than a year after purchase, the charging case contacts for the left earbud stopped working unless I held the earbud in place—which also meant that the phone thought the earbuds were in use whether they were in the case or not. The app is clunky and gives you yet one more step to actually connect these things. No multipoint or wireless charging.

Disconnects from my phone, when I have both ear buds in the case somehow my phone still connects. I charged the case yesterday and when I went to grab them it was dead??? How does that happen?? I left one ear bud in the case charging for about 4 hrs, when I switched ear buds the one that was charging was only 40 % charged but the case has FULL charge? Definitely not something worth getting.

They work great when they decide to work. I live the noise canceling feature...but for the price i would stay away. Mine only lasted me just over a year. Bose wont replace them.. My Jaybirds are about 8 years old and still work and wete a FRACTION of the cost.

I chose Bise over Apple, but worked fine for 7 months. The issue started with charging the pods, sometimes one got fully charged but the Other did not. It started heating issue as well, send to manufacturer, not sure when I will get a new/ fixed one

Worked and sounded great for a month. They no longer hold a charge. I have o plug them in overnight to get through a single workout. If I forget they are dead the next day. Returnng them.

I will just start this by saying these have unmatched noise canceling until the AirPod Pro three came out. Truly world class in noise canceling, and sound quality. Everything else is an absolute train wreck. The connectivity is terrible. They are bad at charging. They somehow don’t connect in the case or lose charge overnight for no reason even when they’re not being used. There is no wireless charging which the previous generation had but I guess we have to cut costs when we’re charging $300 for a pair of earbuds. The app is adequate, but the volume is inconsistent. You have to go through too many steps to make any adjustments. Nothing is easy on these. They are so annoying in Daily life even taking them out of the case is difficult and aggravating. I wanted a pair for my android phone and I could’ve saved a lot of money by getting a set of Jabras. Both thinks they can charge whatever they want for a unfinished and unreliable product because of their name and it is true, The sound quality is great but terrible product.

Let me start by saying that I really wanted to love the Bose Earbuds. The promise of premium sound quality and a comfortable fit drew me in, but unfortunately, my experience with them has been marred by some significant issues. The most frustrating issue I've encountered is the erratic behavior of the earbuds. Every ten minutes or so, without warning, the sound mode seems to switch from quiet to aware, and then back again in a fraction of a second. This might not sound like a big deal, but let me tell you, it's incredibly disruptive. It momentarily blocks ambient sounds, then returns to normal, causing a jarring effect that throws off the balance in my ears. It's like being on a rollercoaster ride every time I'm trying to enjoy my music or a podcast. What's even more frustrating is that this isn't an isolated incident. This is my second pair of Bose Earbuds, both of which have experienced the same issue. And it's not a problem specific to one device either—I've tried using them with two different phones, an iPad, and a Dell laptop, and the issue persists across all of them. It's incredibly disappointing to spend a significant amount of money on a product only to encounter the same problem repeatedly. Another major issue I've encountered is with call functionality. Here's the kicker: after the call ends, the earbuds decide it's time to disconnect and reconnect, causing an unnecessary interruption. This disruptive behavior means that every time I finish a call, I have to endure the unpleasant experience of the earbuds disconnecting and then reconnecting, disrupting any subsequent activity. Additionally, there are occasions when they disconnect randomly for no apparent reason, requiring me to put them back in the case to regain connection. This inconsistency is simply unacceptable, particularly for a product in this price range Now, don't get me wrong—the fit of the Bose Earbuds is perfect, and when they're working properly, the sound quality is impressive. But these glitches and defects have made me regret making such an expensive purchase. It's a shame because I had high hopes for these earbuds, but unfortunately, they've fallen far short of my expectations. In conclusion, while the Bose Earbuds have the potential to deliver a top-notch audio experience, the recurring issues I've encountered have left me feeling disappointed and frustrated. Unless Bose addresses these issues in future iterations, I can't in good conscience recommend these earbuds to others. Buyer beware.

When they new they work beautiful. Sound, bluetooth range and battery life good. However after 3 moths or so bluetooth start disconnecting. Some times work once you the earbuds back in the box and wait for a minute. Other times you have to reset and the buds and ''forget this device " on the phone to reconnect. And there are times you just left it alone and go without it. I already replaced my original and the replaced ones is with the same issues as my original.

Amazing sound, amazing ANC... Very poor connectivity. Only had these for what... a week? And they're already disconnecting out of nowhere like crazy. I really want to like these, but its tough when you can barely listen to music without them suddenly cutting off.

The ear buds have a nice design. The bass is pretty good. The way they sit in your ear is amazing. Only few things that I couldnt get passed was that they are not loud enough. You keep wanting to turn up the volume. Lol. During phone calls, i kept getting alot of distortion. And last, they dont switch between devices very easy. I ended up taking them back and getting Airpod Pro 2. Sucks because I really wanted to like them.

Loved the product when I bought it last year in October 2023. It did everything it said it would, great sound, noise-canceling feature were awesome and they were light and stylish. I want to say about 3-4 months afteri bought them is when they started getting glitchy. They would either not connect to my phone or the different sound modes would not change. I thought maybe they needed an update or it could have been that I had an Iphone so it was a compatiblity issue that messes with the connection. I did have to download an app to use it. So that was also a first. You know…. Making excuses and what not lol the issues resolved on their own so I did not care to investigate any further. Pay mind that I tend to use them 4-5 days a week at the gym for about 1-1 and half hours. It was until the last 3 months that the right ear bud would get static to the point i could not wear it anymore because it was so unpleasant. As for the past month, none of the different modes work so when you change them. It annouces that they changed (workout, quiet, aware, immersion, etc) but nothing happens. The device is up-to-date, I’ve kept up with taking care of them soooooo? It could be that they are just meant for a leisurely and less active lifestyle and I overused them. So I definitely will not be buying these specific headphones again and would go for something that can last longer with less problems.

The Bose QuietComfort Ultra earbuds have great sound - the bass is great (maybe too much!), the mids aren't super offensive (and can be scooped with in-app EQ), and the highs are clear and crisp. As far as earbuds go, these do offer a superior experience that I think would make most people happy. Active noise cancelling on these rival their headset counterparts and make commuting (I travel via the NYC Subway) a lot less painful. The earbuds fit well into my (smaller) ear canal and the seal is perfect. For all intents and purposes, these would be my ideal earbuds, more so than the Sony WF-1000 series earbuds. So why the 2-star rating? There's an incessant, annoying, and ever present hissing/static noise that comes from the left ear-bud, no matter how hard I try to fix it. I've tried resetting these ear buds, I've tried connecting to a different audio source, everything. I'm not sure if my pair of earbuds are specifically defective, but it I can hear it while listening to music, podcasts, you name it. This doesn't sound like regular "floor noise", but that something is seriously wrong with these earbuds. Doing a quick Google search reveals similar issues with this model specifically. I will be returning these today and going with the inferior Sony earbuds just so that I have something to use.

Noise cancelling is the only great thing about these. Connectivity is terrible and they are not built to last. Bought these 4.17.24. After a couple months of having them I was having issues with keeping them connected to my laptop, which was one of the primary things I needed headphones for. Now they no longer connect to my laptop so I only use them with my phone. I still have issues with them disconnecting from my phone so I just deal with it. However, this last week my right ear bud has started making loud noises no matter what environment I'm in. Of course I went to Bose customer service and my warranty has expired. Best they can do is have me send in my current headphones and try and fix them but I have to buy a new pair in order to do so. Seeing as a new pair is $200 and I just bought these for $325 I will not be sending my headphones in. I am gladly switching back to Beats.

I bought these over 6 months ago so have had plenty of time to give an honest review. I have to say that I have owned many Bose products and have alway been pleased. I had a pair of Bose Sports earbuds and several pairs of over the ear noise canceling Bose headphone and have never had any issues. And the sound of Bose has in my opinion always been superior to other brands I own like Apple AirPods and Sony. That said, these also sounds great. But the technology is problematic. I use these every day during workouts. And at least 40% of the time when I take them out of their case and put them in my ears, one will not connect. And about 10% of the time that I put them back in the case and take them back out, the other one does not connect. They are also hard to get out of their case. Not well designed. Generally they sound great but do not work all the time.

They sound good, the ANC is superb, and the fit is good. That's where the praise ends. There's no wireless charging, no multipoint, subpar battery life and the connection is probably the worst I've ever seen in a pair of true wireless earbuds. It's really a roll of the dice if the buds will connect to my phone when I take them out of the case, or if they'll even stay connected to my phone. For this price, you're far better off getting the Sony WF-1000XM5

Sound is absolutely amazing, comfort is okay I had trouble with the earphones staying connected to Bluetooth. Sometimes only one side would work. Not meant for loud environments. Speakers n noise cancellation can be affected.

Only reason its at two stars is becauae the ANC is the best IMO. Pros that it sounds good and its ANC. Cons: 1) never connects even after factory reset (never consisitant). 2) the headset doesnt always charge while in the case. 3) bluetooth they use in this device is so out of date it doesnt even connect to more than one device. They might twll you it has multi point connection but it disconects from the first device to reach the second. 4) how do you have wireless charging in the first model but not the most expensive model. I been loyal to these headphones but this is my last.

i have owned mine for not even an entire year. for the amount of money spent they are cheaply built. the lid to mine is about to break off due to frequent use. i even have them in a protective case. sound quality and noise cancellation are both great but the case is not made of well quality at all. would not buy again. back to airpods i go. they also randomly disconnect and connect to the device.

I've owned these for less than a year and am incredibly disappointed. Sound quality Excellent, lots of connection issues with bluetooth, now earbuds are crackling/popping in my ear, like my older bose did, except those lasted 3+ years without a single issue. Bose you let me down. not a good value for the money!!!

The Bose Earbuds are utter trash, the clarity is on point, they bring the bass, and have great functionality. My main problem with them is they sell you a warranty on a $300 pair of earbuds and then if you lose one will not replace it. Never will buy another pair of bose or protection plans from best buy.