Customer Ratings & Reviews

Awesome soundbar and was glad this was available in store!

Great item and we did not regret buying it! So awesome!

Great just a bit of trouble syncing to Bose Music app.

Remote control does not have enough functions. Down grade from old remote

Bose is by far the best home theater and sound system.

Excellent quality worth every penny I’ll purchase again

The product has major sync issues when using HDMI arc to connect to TV. It does not turn on automatically. The app is confusing and has too many features that are hard to understand for an ordinary person. There are hardly any useful buttons on the soundbar. No power on indicator on the bar. The volume on TV does not have a number and only plus minus signs show. Will not be buying a Bose product again.

The sound is not that good as compared to Sonos Arc Ultra and Sennheiser Ambeo Plus. When I first plugged it in I couldn't notice the difference between sound of my TV vs sound from Bose Smart Ultra. May be with a full 5.1 system it may be better, but if you are just looking for a soundbar this may not be the one.

Don’t waste your money. There’s always an issue with this soundbar. Audio cuts out intermittently for a few seconds. Doesn’t always power on. Have issues with it daily. I’m so disgusted with it

As others have mentioned, this thing will not work as advertised after a few months. Just wont connect via HDMI any more, forcing me to use the optical out audio port. This defeats the purpose of having a “one remote to rule them all” setup. Just buy the Sonos or Samsung sound bars, even Sony. Anything is better than this nightmare of a sound bar. Customer service is a joke and not helpful. Im gonna chuck this into tje trash.

Never got it to work properly and the software would not update, does not connect to WiFi either so the software is junk.

I have many bose products they all seem to work well tech support is phenomenal

I ordered a BOSE Smart Ultra Soundbar w/ DOLBY Atmos and Voice asst- BLACK I received the product today I took a chance and ordered an "open box" product - I ordered it from the EXCELLENT option with posted listing on BEST Buy website noting "Works and looks like new. Includes all original parts, packaging and accessories (or suitable replacement)." I do not have the following: HDMI eARC cable, Optical cable, Power cord, This is very frustrating - I am exceedingly disappointed with the product I will return the item and never order again This is false advertising Very disappointing

Bought BestBuy recondition and in excellent condition. Arrived not double boxed and missing original foam packaging.I opened the box found the glass top was all chipped up and the front grill was partially detached. I returned it at the store and bought a new one there.

Very difficult to set up. Hardly any instructions. I bought it a month ago and cannot use it.

Purchased this soundbar and went with the Bose name for quality and dependability. Boy was I wrong. Soundbar quit working after less than 2 months and the support from Bose is ridiculous. Been on chat for almost 2 hours with nothing but meaningless responses. Now I have to pack up the soundbar, ship it to Bose, wait for them to receive and then they send a new one a month later. Unacceptable in my book. Never again.

Although I love Bose products, this is garbage. The equipment is stuck in some kind of software update and 3 hours on the phone with Bose could not resolve. This product will go back!

I ordered a sound bar ultra and I receive a smart sound bar

bought the bose ultra sound with dolby assist for $759.31 on Aug. 15 and it stopped on Oct. 14. one day of two whole months. Don't waste your money. if i could give it a -five stars i would

The addition of a soundbar to even the best brands of televisions makes a world of difference in improving the audio experience for television or listening to music. There are a number of soundbar brands to choose from and our family has owned at least a few of the top named brands, including Bose. The Bose Smart Ultra Soundbar gives an immediate, positive first impression when seeing it for the first time. It definitely outdoes any of our previous soundbars in terms of its simple, elegant styling. In particular, we like the combination of the glass top and the wrap around metal grille. It is a very sleek look in a size that is more compact than our previous soundbar in terms of height and length. To begin setup, install the power plug and check for the light bar to glow solid amber. One simply proceeds to then scan the QR code to download the Bose Music app to complete the setup. Choose from either the HDMI or optical cable that Bose has supplied to establish the single connection setup to one’s television. We continued to complete the additional steps as directed in the app, including the ADAPTiQ headset process which performs calibration steps to fine-tune the system’s sound in particular to our room. The fun part comes after the short setup time where we experimented with listening to a number of different songs. We like that the app has a simple design and is clearly laid out to facilitate ease of use. Audio sources included tv, Bluetooth and AirPlay. The AirPlay option was very convenient for us Apple users so we appreciated that feature. The soundbar also includes built-in Chromecast, Roku TV ready and Spotify Connect. At one point while listening to music, we installed our old soundbar and did a comparison test between the Bose Smart Ultra Soundbar and our previous brand. While we were not dissatisfied with our previous brand, we had to give a leg up for the Bose Smart Ultra Soundbar as the sound just seemed crisper to us and the bass seemed to be better with Bose. Next up, we enjoyed a variety of tv viewing from full length movies to streaming tv series. Again, the Bose Smart Ultra Soundbar did not disappoint with Dolby Atmos, surround sound technology that allows one to be immersed in all variety of sounds be it action movies, science fiction or horror. At various seating/viewing positions the soundbar did a good job of filling various areas of the room with all variety of sounds from music to dialogue. The Bose app allows whole-home systems control to establish groups to include your soundbar and additional Bluetooth speakers, or to add to home theatre with wireless surround speakers and wireless bass modules. Voice controls are built in for Amazon Alexa or to work with Google Home. Though Bose may come at a premium over some of the other soundbar brands that are available we found the audio quality to be a step up which is surely a result of Bose engineering and technology. Not only does the Bose Smart Ultra Soundbar look sleek, modern and compact; it delivers by creating an audio experience that is shared throughout the room. Best of all, its ease of setup makes this an easy addition for anyone looking to elevate their home viewing or listening experience.