Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5277 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SoundSport® Wired In-Ear Headphones (iOS), frequently praising the sound quality, comfortable fit, and comfortable feel. Many also appreciate the headphones' ability to stay in place during workouts. While some customers would prefer a longer cord and more color options, the positive feedback on sound and comfort is overwhelmingly prevalent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 5,277 reviews
  • Cons mentioned:
    Cord length

    Rated 1 out of 5 stars

    Poor Quality

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to work out in. First off the cord that goes to the phone is to short and with previous models they used to give you an extension. If you sweat these are not the headphones for you! Durning my first work out they would go in and out. I’m a heavy sweater and I thought these would help but they did not. I would not recommend these if you are a heavy sweater!

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there, and thank you for your review of our SoundSport In-Ear headphones. I would recommend that you try all 3 sizes of StayHear tips (Small, Medium or Large) to find one that is more comfortable when you're wearing this, or to reach out to Bose Support to try the StayHear+ tips instead. Furthermore, I would advise that you use the clothing clip to secure this in a way that gives you a connection long enough to reach from your phone to ears.
      Please reach out to us if needed!
      Liam W - Bose Customer Support bose

  • Cons mentioned:
    Cord length

    Rated 1 out of 5 stars

    Sounded great while worked

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this newer model from my bose I left on a plane. The cord was a bit shorter than I wanted with my phone in my pocket and cables behind my back for a run. Ultimately the sound started cracklings after 1 week & couldn’t exchange to retry because other colors were not on sale for same price..boo. I just returned.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello AREACE, thank you for sharing your review of the SoundSport® in-ear headphones – Apple devices. We're sorry to hear that they didn't work out for you, but certainly appreciate you taking the time to try them out and share your feedback! Have a great day! Regards, Greg - Bose Support Bose

  • Rated 3 out of 5 stars

    Great Bose sound quality, BUT...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the aux connector was designed at a 90-degree angle instead of coming straight out. I don't think these are going to hold up to consistent rigorous workouts in my front or back pockets which is unfortunate.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there, Jason,

      Thank you for providing your review of the SoundSport In-Ear Headphones. We are glad to hear that you enjoy the sound quality, and we appreciate the feedback on the Aux connector. As a research company, we are always looking for opportunities to improve our Bose products! If you have any further questions, feel free to contact our Bose technical support line. You can find contact information located on the Bose website.

      Take great care,

      Mohsin - Bose Support Bose

  • Rated 1 out of 5 stars

    Don’t buy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible headphone. Earbuds do not fit ear! Don’t buy this awful headphone. I wish I never bought it and I will return it to get my money back. Don’t make the same mistake I did and don’t buy! WASTE OF MONEY AND TIME!

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, Thank you for sharing your experience with your SoundSport IN-Ear Headphones.We are sorry that they didn't live up to your expectations. We understand that you will be returning them, but we'd like you to know that we are always available to help. For future, should you need any assistance, feel free to contact our Support Line at 1800-379-2073. We're open Mon-Fri, 9 AM to 8 PM EST. Bose

  • Rated 1 out of 5 stars

    Horrible! Save your money!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I was in the parking lot, I tried them out and went right back on to exchange them. Thought I'd here a terrific sound for the price and I didn't. I have use plenty of earphone in my life, and got a way better pair for $30.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cord length

    Rated 2 out of 5 stars

    Not great

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $100 they sound on par with the headphones you get from your iPhone. The wings don't fit but it may for you and the wire isn't long

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Hunter!

      Did you know, there are three differently sized StayHear+ ear tips included in the box. Test them out, I'm confident you'll find a set that fits your ears.

      Andy - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Doesn’t work with sumsung phones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I ordered bose soundsport headphones i had no idea that they are made for apple devices, I ordered them for my son to use with his sumsung phone, and now i have to return them to the store, not happy with that

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Keep slipping out of my ears

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good but the earbuds won’t stay in my ears while I’m working out. Tried to return them but I was outside the 15 day window.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Will,

      Thanks for taking the time to review our SoundSport Free headphones, we are sorry you are having issues with the headphones staying in your ears. We would urge you to try all of the available StayHear+ tips that came with the headphones as some users can find the fit is different for each ear.

      Should you still have issues after that please reach out to your local customer service centre who would love to help you!

      Have a great day.

      Kind Regards,
      Vicky W - Bose Technical Support bose

  • Cons mentioned:
    Cord length

    Rated 2 out of 5 stars

    Not worth the $

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed with sound quality for the money and Bose reputation. Cord is about a foot shorter than most. Design of earpiece is poor. I'll never buy a Bose earbud again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    quality sucks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This looks like an ordinary headphones and the quality of the sound is like an ordinary three four dollar headphones. It was on sale, I think that's the reason they send me some other cheap headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    If no stars was an option I would give it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because BOSE have a great reputation in the speaker world. These however are JUNK very tinny and quiet sound. Bought them to work out but can't even hear them.... They are going back... Do not buy......

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for taking the time to share your experience. We'd like to show you a helpful video on getting the best proper fit on our ear buds. A loose fit with these headphones can cause the audio to be less than desirable:

      http://bit.ly/1S4u9HK

      After reviewing this video and trying multiple audio devices, you may have a defective pair if you are getting the same results. You can reach us at 1-800-379-2073 if that is the case and we'll find the right resolution for you. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET. Bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Difficult to pair

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great but too hard to connect to Bluetooth. Half the time they will not pair with my phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fairly decent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say these are expensive compared to offerings from other companies. My earlier pair of these lasted about 1 year of rough usage. I have to handle this pair carefully.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Fair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good. The problem is almost impossible to read the L and R on the ear buds. It is very difficult to change the ear buds sizes.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Jimd.

      Thanks for providing your review of the SoundSport in-ear headphones. We're delighted to hear that you enjoy the audio performance. Our apologies for the difficulty you are having changing the StayHear+ Sport tips.

      An instructional video on how to change the tips can be seen here: https://bose.life/2r598Y0.

      We appreciate your feedback and your interest in our Bose products.

      Best Regards,

      Ashley - Bose Support bose

  • Rated 3 out of 5 stars

    Right Headphone blew out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used moderately for 4 months before right speaker blew out. I love Bose and have always had pleasant experiences with them. But this particular product was a bit of a letdown

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi JoeKing,

      Thanks for taking the time to leave a review on your SoundSport in-ear headphones. I am sorry to hear that your headphones have blown and would highly recommend that you reach out to our customer support team via https://bose.life/2Wg5gVg and select the region that you are currently located in. Once you have done this please scroll to the bottom of the page and select contact us.

      The team will be able to look into this further for you.

      Kind Regards,
      Hector B - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Read Features Carefully

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose should be ashamed. Decent sounding. HORRIBLE fit. Read the details, as the control works only on a few specified devices.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there,

      Thank you for reviewing your SoundSport Headphones. I am happy to read that you are enjoying the sound quality of the headphones, however I am sorry to hear that you aren't happy with the fit of the headphones and would recommend that you ensure that you are using the correct sized Stayhear tips for the best fit.

      Kind Regards,
      Hector B - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    When they work they sound great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my 4th pair of these. The sound great, but they usually break within a year. I get the purchase protection and just have them replaced each time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome but short life

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great. So comfortable, not fully blocks outside sound, what I like. But ... Easy breakable, not sporting thing- definitely.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent earphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are just okay in my opinion. For me personally, I wouldn’t but this again because these are not as secure as ear buds, which are better for physical activities.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected better, mostly an apple brand headset so volume doesnt work for android. Fit is ok but seems like it needs to go in deeper for better sound.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Mark,

      We make both Android and Apple versions of these headphones. This will allow compatibility with your specific phone. For a better fit, check out the different sized tips included in the box.

      Kind Regards,
      Tori Mae - Bose Customer Support bose

Sponsored