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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5277 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SoundSport® Wired In-Ear Headphones (iOS), frequently praising the sound quality, comfortable fit, and comfortable feel. Many also appreciate the headphones' ability to stay in place during workouts. While some customers would prefer a longer cord and more color options, the positive feedback on sound and comfort is overwhelmingly prevalent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 257 Showing 5,121-5,140 of 5,277 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Great for music but poor phone use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was quite happy with the sound while playing music, but when using the phone the person I called could not hear me.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for trying out our sport headphones. We are very happy with the sound quality that we've been able to achieve with our ear buds and glad to know you agree. We'd love to take a closer look at this issue with you so that we can ensure you are getting the full functionality of the headphones. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose

  • Rated 2 out of 5 stars

    Average quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going by the brand name, nothing special that a normal cheaper headphones couldn’t provide. Only bought them since they were on discount.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok, but not up to Bose standards

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are OK, but feel cheaply made and are not at the quality level you'd expect from Bose. Would return them, but waited too long.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced and somewhat uncomfortable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to replace my Bose SoundTrue Ultra in ear headphones. Was disappointed. Would not purchase again.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello HSI2074,

      Thanks for providing your review of the SoundSport In-Ear headphones. We are sorry to hear about the experience you're having. Please feel free to reach out to us on our Community or by phone so we can ensure proper fitting and that you get the most out of your headphones.

      Link to our Community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thank you again,

      Mohsin - Bose Support bose

  • Rated 1 out of 5 stars

    Very good sound but very poor microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite its name, the Soundsport headphones are not built for heavy exercise. The microphone is not waterproof (sweat-proof) and as a result I’ve had to repeatedly return the headphones. Buyer beware - if you sweat on the microphone it will stop working at some point. Would not recommend these to anyone who exercises.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend for cardio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through two pairs in less than a month combined. Same problem on both pairs. Controls on cord stopped working and would also malfunction. The sound would turn either all the way up or down completely on their own. The pause music/drop or answer call function would not work either. First Bose product I have ever purchased.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t insert into ear enough to hear full frequency range of sound. Feel like they want to fall out.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      Thanks for leaving a review of the SoundSport in ear headphones.

      We would suggest reaching out to your local support team here: https://bose.life/2f4nJid, by clicking on your region and clicking 'Contact Us' in the footer. They will be able to help you obtain a different size of the ear tips to allow a better fit enabling a better performance of the headphones.

      We hope this helps you get back to loving your headphones.

      Kind Regards,
      Bose Customer Support bose

  • Rated 2 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People on the other side of the line cannot hear me. Control doesn't work on iPhone, but works great on iPad. Returned.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    For a Bose product, very disppointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable and volume loudness is poor. Just not happy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bose earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son purchases these headphones with my money every year. Yes I said every year. He swears by them but obviously I dont because im the one buying these chincy things. If you want a good ear bud go out and buy yourself some earbuds from Germany. Forget about these because even with the warranty its a huge hassle. They sell you a warranty knowing the product is no good.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fair sound for the high price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great sound as compared to theres. Bose quiet comfort noise canceling headset is much better.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello FLRN. Thanks for reviewing the SoundSport In-ear headphones. Our flagship headphones, the QC35 Series II, have larger drivers and advanced signal processing in addition to the noise canceling technology. They will have a better performance profile than the SoundSport In-ear headphones. We highly recommend them! Thanks for sharing your feedback. Have a great day! Best Regards, Greg - Bose Support Bose

  • Rated 2 out of 5 stars

    Bose, not that great this time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife said the ear buds are not soft like they used to be. Need to find something else now

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Harv.

      Thank you for your feedback. We're sorry to hear that the SoundSport In-Ear headphones are uncomfortable for your wife. The ear-tips that go inside your ear are designed to be replaceable.

      To acquire new ear-tips, please reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern, and will be glad to help. Have a great day!

      Best Regards,

      Jesse - Bose Support bose

  • Rated 2 out of 5 stars

    This product hurts my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are hard to stay in your ear. And if you get it to stay in your ear it hurts badly.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi BigRob,

      Thank you for providing your review of the SoundSport In-Ear headphones. We are sorry to hear about any discomfort you've experienced. The earbuds are designed to rest comfortably and securely in your ears. We take these types of concerns seriously. Please contact our Bose technical support team at your convenience. Contact information is located on the Bose website under the Support tab.

      Thank you again,

      Mohsin - Bose Support Bose

  • Rated 1 out of 5 stars

    Used to be a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When these first came out they were great. Now they’ve cheapened the product and they stop working or break easily. 1st pair lasted 2 years. 2nd pair lasted 6 months luckily I bought the warranty and they were replaced but those stopped working after 3 months.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Marigold621. thanks for taking the time to review this product. We are sorry to hear that you had to return so many pairs. We would recommend contacting your local support team for help. Here is a link you can use. https://bose.life/2qwENj4 . Click on your country, scroll down until you see "Contact Us." Regards, Tony - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    They do not fit in my ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good, but they just won’t stay in my ear

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Leololk,

      Thanks for taking the time today to reach out to us with your review of our SoundSport in-ear headphones. I am very glad to hear that you are satisfied with the sound quality of the headphones. However I am sad to hear that the headphones don't fit correctly in your ears, can you please test the other sizes of the Stayhear tips that are provided with the headphones to see if this resolves this for you.

      If you have tested the other sizes and the headphones still don't fit then, I would highly recommend that you reach out to our customer support team via https://bose.life/2Wg5gVg and select the region that you are currently located in. Once you have done this please scroll to the bottom of the page and select contact us.

      Kind Regards,
      Hector B - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor workmanship quality. Had to return two sets of these earbuds back to Bose. It appears that the controller housing unit is not moisture proof. After about a week of using each unit during workouts controls started failing and static noise made these unusable. Decided on Bluetooth jay bird x2 instead. Sound is not as full as Bose but atleast they are usable.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Hello Jesus. Thank you for the review. The experience you have had with the SoundSport headphones is not one that we want our customers to have and is not common. We build our products to last and stand be hind them with our warranty. The SoundSport headphones are designed to stand up to use while exercising and are more durable as well as moisture/sweat resistant. If you ever have any questions about any Bose products, please do not hesitate to contact us at 800-380-4831. We are here to help. Bose

  • Rated 2 out of 5 stars

    Sound is not normal Bose quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug in does not fit well and in some portals causes in and out reception. Quality of sound is flat.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for reaching out for help. We'd like to learn more about the issue you are describing and recommend that you speak with one of our product support specialists directly. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    5 years and counting, still as perfect.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite possibly one of the best wired earphones ever made. It's been 5 years since i have purchased one and it is still intact. The sound quality might not be too bass heavy, but that is typical Bose. But the comfort is exceptional and second to none.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are unconfortable to the ear. I prefer iPhones headphones

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero bass. I traded in for the beats wired ear buds. Much better.

    No, I would not recommend this to a friend
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