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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1612 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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78%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,612 reviews
  • Rated 4 out of 5 stars

    Great first design but leafs room for improvement.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Bose Ultra Open earbuds since I like to be aware of my surroundings and I would have given it 5stars but the call quality according to whom ever I’m talking with is not always good to hear what I’m saying. Also after wearing them for hours I can feel the clamping on my ear so I have to shift them a bit. The sound quality isn’t the best but I was not expecting it either but definitely aren’t bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best money I've ever spent!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are absolutely Amazing the sound quality totally outstanding!! I put it off for about a week because I was kinda skeptical about buying them but I had to try them, and I'm glad I made the decision to buy them!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the comfort of the earcuff design. The sound quality is great. It was easy to pair to my device and my calls never drop. I even found a great little case to fit my charger. Love these!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORTH THE PRICE!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than what I expected for an open ear bud. I can feel the bass kick in while hearing what's happening around me. Great technology. Bose never dissappoints

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Super comfortable open design

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got the new Bose Ultra Open Earbuds. I was intrigued by a new design type in an earbud, at least as far as I am aware of. Plus, Bose is a leader in great sounding audio products. The Ultra Open Earbuds come in a small box that contains the earbuds, a charging case, and a short USB-A to USB-C charging cord. On the back of the packaging, you’ll see the logos for made for iPhone & iPad, as well as the logo for works with android. Besides these mobile platforms, you can pretty much pair them with anything that has a Bluetooth option. Upon opening the package, the first thing you are directed to is the Bose music app to complete an initial set up and a likely software update. The app walks you thru the set up with clear instructions, basically all that’s needed is to put the charging case and earbuds into pairing mode and the app will find them, then do the rest. One thing that the initial set up will highlight is Bose’s immersive audio feature. The app will guide you thru a little demo, letting you experience the difference between the stereo audio format and two types of immersive audio, both of which sound better in plain English. Per the app, the immersive modes enhance and depth to whatever you are listening to. If you’re like me, you’ll set it to on and leave it alone from there. After pairing with the app is complete, you’ll be able to set/change how your earbuds sound thru the equalizer to add/reduce bass, mid range, & treble and set how you want them to react to the noise level of your environment thru the auto volume option. You’ll also be able to change some functionality of the button on each earbud thru the shortcuts options, and get tips on how to get the most out of the earbuds. Of course you can use them to do everything that any other ear bud can do, such as listen to music or any other media on your device, answer/end or decline phone calls, etc. The most standout thing about these earbuds is the design and the way you wear them. They behave like a clip on, wrapping around and behind your ear, without applying any pressure at all. They are a delight to wear and are super comfortable. If you don’t like the feeling of an earbud in your ear, these will work perfect for you. They also don’t feel like they could ever fall out even though you can barely even feel that you have them on. Also, because they have an open design, you can stay aware of other sounds going on around you. When you first take the earbuds out of the charging case, they will automatically connect to the last device they were connected to as long as it’s within range. The product specs on Bose’s website rate the battery life at up to 7.5 hours, but I’ve really only gotten 4.5 hours before needing to recharge while using them during work for a mix of listening to music and taking phone/zoom calls. Music sounds great, especially in immersive audio, and the work perfectly well during phone calls also. While they perform great at their core function of listening to various media, so do lots of other earbuds. Due to the design, there obviously is no noise cancelling functionality, although the auto volume feature will ensure you can hear whatever media you are listening to since it will automatically change the volume based on the sound happening around you. As I said earlier, you can pair these with any/all your Bluetooth devices, but they will not switch automatically between your iPhone and iPad (for example). You can switch them in the app or but creating a shortcut and using the button on each earbud. The Bose Ultra Open Earbuds are a great product with its one killer feature being the open design and the comfort of wearing them without really feeling that you are wearing an earbud. The design eliminates some functionality found in other earbuds at similar price points. These are pretty pricey at $299. They sound great and have a great design but you are paying for Bose. The decision whether these are worth the price could come down to the usual devices you use and tradeoffs on functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent , the best quality. Fully recommended .Bose #1

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Henry

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device arrived punctually, and the initial experience of opening and setting it up was satisfactory. However, after approximately 30 days of usage, the device began experiencing connectivity issues with Bluetooth, resulting in frequent disconnections. This has proven to be a significant inconvenience and represents a substantial oversight in the product's design and functionality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you liked your Ultra Open Earbuds to begin with, Henry! If you're experiencing Bluetooth disconnections, try rebooting your mobile device. Also try a second device with your earbuds, to compare performance. If the connection issues persist, please contact our support team who will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Great Open ear concept

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to lock in to what you’re listening to while being aware of your surroundings, these are for you. Obviously you can get better headphones for the price, but these are designed specifically for the open ear concept.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I purchased this headset. I love it! I can wear it for long hours without pain.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth The Money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my second pair now because the prongs for charging get stuck and don't make a connection to the earbud for charging. The new pair does the same thing. Constant connection issues where only one bud connects to my phone, and the other doesn't. Also has overspray of the rubber coating on one of the connection tabs. Get caught playing the game of casing and uncasing until it finally works. A battery on full charge doesn't last more than 3 hours of play time. I was looking for a good set of open earbuds for long runs. These aint it!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Mike, thank you for sharing your feedback and bringing this to our attention. We’re truly sorry to hear about the issues you’ve experienced with your Bose Ultra Open Earbuds, this is not the kind of experience we want you to have. We appreciate you taking the time to let us know, and we’re here to make things right. Our team can assist you with troubleshooting step by step, and if that doesn’t resolve the problem, we’ll explore alternative options to ensure you get the best out of your product.

      Please reach out to our customer support team through this link:https://bose.life/contactus and we’ll work this out together to find a solution for your concern. We're committed to making sure you have the best possible experience with Bose, and we'd love the chance to turn things around for you.

      Sophie - Bose Customer Support bose

  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones, feels like theyre gonna fall out but trust they will not. Changed my life, love using them for work to hear my surroundings still.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase I have made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, they feel very comfortable. They are so comfortables that sometimes you dont feel them in your ears

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Ultra Open Earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound, best Earbuds. 100% recomend it ........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome earbuds A++++++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them !!!! Excellent choice,overall an A++++++,such a difference

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll go. I have 15 days with them and I like them too much but the defect is in the calls that people don't listen to you and although it's a free hearing aid in the environment it can help to cancel the voice for the calls , always struggling with the same , so it would be good to have a new update for a voice cancellation I get annoyed to struggle all the time with the calls and unfortunately I have to disconnect from them and they can listen me...

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jonas, I'm glad you like the general sound performance of your Ultra Open Earbuds! If people aren't hearing you well on calls, be sure to download the latest firmware update via the Bose app. Firmware version 4.0.22 (or later) is designed to improve the customer's experience on calls. As long as the environment you're in isn't overly loud, your earbuds will help you make clear, understandable calls. I hope this is useful; if you need further assistance, our support team will be happy to help. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    The best earbuds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best earbuds I bought this year. Because it’s fit perfect in your ear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product very high quality and reliability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pc’s ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The are excellent. Comfortable on the ears and don’t have to go down in my earlobe perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extremely comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are extremely comfortable however the sound volume is not very high. I would recommend to anyone in an office or a quiet setting.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Nothing in your ears but great sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll start off by saying that I am not a fan of most ear buds because having things in my ears hurts my ear canals after a while, so I personally prefer on-ear, over-ear, or open ear device alternatives. The Bose Ultra’s open ear design are truly unique in their execution and are comfortable to wear while providing a clean listening experience that still lets me be aware of my surroundings. These ear buds have an innovative wrap around design that hugs the outer ear just above the ear lobe, looking more like a cuff earring than a set of earphones. No part of it goes into your ear canal; instead the speaker is nestled in the groove of your ear and sound is directed into your ear canal at an upward angle. The fit of the ear buds is one-size, and the flexible soft silicone arm applies light but sufficient spring force to hold the barrel controller behind your ear. While that means there’s no way to customize the fit, you can adjust the positioning of the ear bud by slightly sliding it up or down to find the most comfortable position for you, however, I found that moving it can noticeably change the sound quality. To setup and pair with the ear buds, you’ll need to download and install the Bose Music app to your smart device. From there, setup was fairly straightforward and took only a few minutes. After pairing, you can listen to a demo track that showcase its “Immersive Audio” mode which has two settings, “Still” and “Motion.” These modes give the sound a sense of dimensional space, placing the sound in front of you with stereo separation. The difference between them is that with Still, the sound will project from a fixed location even as you turn your head; though note that if you face a different direction long enough, the spatial positioning will update and re-center on you. With Motion the sound follows you, so that it keeps its position relative to you which is better if you’ll be moving around a lot. You also have the option to turn immersive mode off (aka stereo mode), which can help extend battery life, but I found the sound to be a little flatter and confined to my headspace. The sound from these ear buds overall is pleasing and enveloping while still allowing you to hear other sounds in your environment. The audio is clean and clear with a light and airy quality, likely due to the open design. As for bass, it’s apparent but not overly pronounced. At moderate to low volume levels there’s virtually no sound bleeding, and folks standing a few feet from you won’t be able to hear what you’re listening to. However, when you turn up the volume it can get quite loud, and while you could effectively block out all other sounds, that sort of defeats the main benefit to having an open ear design. Plus, at higher volumes, sound can bleed quite a bit, making what you’re listening to perceptible to bystanders, and I feel the quality distorts with overly bright trebles and muddy midranges. One of the things that I liked about these is that when no audio is playing, the ear buds go silent and don’t produce any hiss of white noise during standby. The drawback is that it takes a split second for them to wake up, so notification sounds from your device may get slightly clipped. However, the low-latency 5.3 Bluetooth protocol also makes them great for watching video content with perfectly synced audio. These are slightly water resistant too, with an IPX4 rating, so would be fine for a sweaty workout and survive a drizzle. Each ear bud has a single physical click-button on the top of the barrel that wraps behind your ear. You need to press down on the button to use it as it is not a touch control. There are five key combinations for the controls including single, double, and triple clicks for play/pause and track skipping, as well as long-press (shortcut) and short press followed by a long press for volume control. The shortcut function can be customized to cycle through modes, immersive audio setting, source selection, or activate an AI voice assistant; you can perform different shortcut actions for the left and right ear buds. Listening modes are presets that you can select based on your environment and preference. The two pre-configured ones are simply Stereo and Immersion, though you can define up to eight custom modes, for example, for when you’re home, on a run, or during your commute. The only thing you’re really changing though is the Immersion mode and not a custom EQ profile. While you can adjust the bass, mid, and treble EQ by +/-10, these settings are global across modes. There are several pre-defined EQ adjustments like ‘bass boost’ and ‘treble reducer.’ You can also enable ‘auto-volume’ which will adjust the volume based on your surroundings, e.g. increase it when you’re in a noisy environment. When you take the ear buds out of the case they will announce the battery life remaining as a percentage. You can also view the battery life for each ear bud in the app. The total runtime is advertised at around 7.5 hours on a full charge depending on your listening volume and settings; just note that time will be shorter when you have immersive modes enabled. The included USB-C charging case can deliver up to an additional 19.5 hours of playtime or about 2.5 full charges on-the-go. It charges the ear buds quickly, and they went from 70% to full in just 15 minutes. However, the case itself cannot be charged wirelessly. Each ear bud has two microphones on it that are used for hands-free calls, interacting with your voice assistant, and auto-volume adjustments. On calls, these mics picked up my voice clearly and the other party had no trouble hearing me, though note that in a loud setting you may sound more faint. Also be aware that the open ear design can feel distracting during a call in crowded spaces as I found it hard to differentiate the call audio from people talking around me. Overall, the audio performance from these open-ear ear buds is enjoyable and just about as clear as you can get without having anything stuck in your ears. Hands-free calls have acceptable quality but are best in quiet spaces. You won’t have to take them out to hear what’s going on around you, and the spatial imaging of the Immersive modes is a neat feature. The battery life is ok for true wireless ear buds and with the case and a few short charging breaks can get you through an entire day of use. I found them more comfortable than traditional ear buds over long listening sessions, though if you do start to feel the pressure on the back of your ear, you can simply slide the ear piece a bit for some relief.

    I would recommend this to a friend
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