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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 48 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers admire the Max Trainer M9 for its effectiveness in providing extreme workouts and its space-saving design. Many users appreciate how easy it is to assemble and use, allowing for convenient home workouts. While some have concerns about the software, the overall sentiment is positive, with customers praising the machine's ability to deliver intense and efficient workouts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 48 reviews
  • Best Buy Employee

    Rated 4 out of 5 stars

    Get the warranty

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great but get the warranty. After 3 years the motor went out and now I'm getting a replacement.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Thank you for taking the time to leave us a review. We are always looking to improve, and your feedback is invaluable. - BowFlex Team Bowflex

  • Pros mentioned:
    Workout

    Rated 4 out of 5 stars

    Love my Workouts now!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! It gives great workout options. I love using the HIIT part. Solid machine and great Bluetooth capabilities.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      We are happy to hear that you’ve had a positive experience with your purchase. We wish you the best of luck on your fitness journey! - Bowflex Team Bowflex

  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Awesome workout!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an awesome workout!! I got it to continue my rehab after acl surgery, I can already tell a difference.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      We appreciate you and your feedback!
      We are happy you are enjoying your M9 Max Trainer.
      We wish you the very best on your fitness journey! - Bowflex Team Bowflex

  • Rated 5 out of 5 stars

    Bowflex max trainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to assemble. Programming set up was simple. Great time saver

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hello Konrad,

      Thank you for your feedback, Konrad! We're glad to hear that assembly and setup of your Max Trainer M9 went smoothly. It's great to know you're already seeing the time-saving benefits. We appreciate your support and hope you continue to enjoy your workouts!

      --BowFlex Fitness Team Bowflex

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them love color works great best ever looks great

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Thank you for taking the time to leave us such a positive review. We are so pleased to hear that you are happy with your purchase. - Bowflex Team Bowflex

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for HIIT

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love love this machine. It’s a stepper, it’s an elliptical, and so much more. I truly have enjoyed doing high intensity interval training because of how simple this machine is to use.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hi!
      We appreciate you and your feedback! We absolutely love that you love your Bowflex Max Trainer M9 and its features! We wish you the best on your fitness journey! - Bowflex Team Bowflex

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    50plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and compact perfect. Use everyday. Great work out. Love it.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      That's wonderful to hear! Thanks for taking the time to share such positive feedback with us.
      - Bowflex Team Bowflex

  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Best Cardio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great workout! Doesn't need much space. Many workouts to choose from.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Thank you for taking the time to leave us such a positive review. We are so pleased to hear that you are happy with your purchase. - Bowflex Team Bowflex

  • Cons mentioned:
    Resistance

    Rated 2 out of 5 stars

    Great machine with questionable reliability

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great low impact exercise machine. I regularly use it three times a week. Bought a used M5 to try. Got hooked on the great workout but control panel gave out after less than a year. Couldnt find replacement parts anywhere so I bought a new M9. Sadly the resistance controls on the new M9 just died after 10 months. Ouch, this is getting pretty expensive! Love the machine, Too bad Bowflex Max Trainers seems to have reliability issues. Maybe its time to try another brand?

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hi! We appreciate you and your feedback! We are thrilled you are enjoying your Bowflex Max Trainer M9 We apologize for the inconveniences you have experienced. Wishing you the best on your fitness journey! - Bowflex Team Bowflex

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Working Out

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this product. I haven’t been able to use it much because I’m recovering from surgery, but once I’m recovered, I’m back on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cardio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! We bought it and have really enjoyed using it.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Thank you for your fantastic review! We're so pleased to hear that your new purchase is a perfect fit for you and that it’s living up to your expectations. Your feedback means the world to us, and we truly value your support. - BowFlex Team Bowflex

  • Cons mentioned:
    Resistance

    Rated 5 out of 5 stars

    Bow flex m9

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine for the price. Today my resistance gave out.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      We appreciate you and your feedback! We are delighted you are enjoying your M9! We wish you the very best on your fitness journey! - Bowflex Team Bowflex

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bowflex Trainer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! Work every penny so far, easy to use and interactive

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      We appreciate you and your feedback! We are happy you are enjoying your M9. We wish you the very best on your fitness journey! - Bowflex Team Bowflex

  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Not for the week

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine, workouts are extreme. Get results in half the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cardio Workout!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sturdy workout machine that will get you sweating quickly. At first i thought it was going to be a boring workout however I have so much fun. Also you can watch movies as you workout!!

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      We appreciate your feedback and value your opinions. Thanks for taking the time to share yours with us! - Bowflex Team Bowflex

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid piece of exercise equipment. Kicks your butt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great elliptical machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great elliptical machine. Very smooth. JRNY exercise programs are good and motivational.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      We appreciate you and your feedback!
      We are happy you are enjoying your M9.
      We wish you the very best on your fitness journey! - Bowflex Team Bowflex

  • Rated 5 out of 5 stars

    Robert

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service getting this here is set up was excellent I love the machine okay

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      That's wonderful to hear! Thanks for taking the time to share such positive feedback with us.
      - Bowflex Team Bowflex

  • Rated 1 out of 5 stars

    horrible customer service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my initial max trainer in 2020 - worked great at first but then broke - was given this as a replacement in 2023 - initially worked as well although now the gears have broken and the machine became unusable. I contacted Best Buy as I have the total protection plan and was told they can't do an in home repair (even though they have previously done this) nor can they exchange it as it is still under the factory warranty so I'll have to wait to exchange it until the warranty expires. Wouldn't recommend as this is the second one that has broken with light to moderate use. Would also strongly recommend against purchasing the total tech plan as they don't appear to actually be able to help with anything.

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hello Kristin,

      We appreciate your feedback and We apologize for the inconveniences you have experienced with your product. Please contact our Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks!

      - Bowflex Team Bowflex

  • Rated 5 out of 5 stars

    Great work out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like recoding 20 min workout and playing It back at high speed. Only takes about 10 minutes and I got a great workout.

    I would recommend this to a friend
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