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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 127 reviews

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65%
would recommend
to a friend

Customers are saying

Customers find value in the Dash Pro True Wireless Intelligent Earphones for their sound quality, comfort, fit, battery life, and waterproof feature. Some users have concerns about connectivity issues, charging problems, and the price, but overall, customers are generally satisfied with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-127 of 127 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bragi the dash pro is almost perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got my bragi dash pro today at best buy. And I must say that they did a bang up job on these things this time. The only problem that I can tell so far is that when you're outside and you have your phone on the left side it start to cut out constantly. But maybe there's a lot of factors involved. But as soon as I put my phone on the right side I had no problem at all. I made a phone call with them and the person on the other end didn't complain. I'm a truck driver so I will be running them through the ringer. I hope and pray that they don't fail because I can tell you right from the start that I'm in love with these headset already. They sound way better than the airpods and I have those too. The music is very soothing even though I love heavy bass like the jam ultra earbuds I also bought from best buy. Those things are off the hook. But I bought these because we are moving into the artificial intelligence world and I can't wait to see how far they will push the envelope with the bragi dash pro. Well I hope that this helped you guys make a decision on your perches. The price is a little steep but if they keep improving their products it's worth it. $355.00 after taxes

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product ahead of its time!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect (app and Bluetooth) and update (seen the reviews and seems that Bragi clear the bugs on update issues), very comfortable in the ear, responsive UI, easy to use app and good sound for a small wireless in ear headset. Easy to customize features that you like to use in the app.

    I would recommend this to a friend
    • Brand response from Bragi Customer Support
      Posted .

      Hello,

      Thank you very for this awesome 5 stars review! We really appreciate it and we are happy you are enjoying your The Dash Pro - Truly Wireless Earbuds from Bragi. Great to hear that you're using the app as it's supposed to :)

      Keep on rocking the world! Do not forget to follow us on social media and stay tuned with our Newsletter.

      Cheers from Munich,

      Your Team Bragi Bragi

  • Cons mentioned:
    Charging, Price

    Rated 1 out of 5 stars

    Don’t do it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor customer support! Charging pin broke in my case, making them useless. The $60 replacement charger has been out of stock on their website since May. The only responses I’ve received from Bragi reps are an apology and that “they will be back in stock soon” A little research revealed that plenty of other unhappy people have been told the same thing since early this year. Customer service aside, these are overpriced considering they are pretty much useless for phone calls as everyone will complain they can’t hear you. The sound quality is just ok, no better than the Jaybird Runs or AirPods.

    No, I would not recommend this to a friend
    • Brand response from Bragi Customer Support
      Posted .

      Hi Joe,

      Thanks for reaching out! We're really sorry to hear that your Charging Pin is broken, and be sure that we're doing everything we can in order to ramp up the production.

      Did you try to perform the Recovery Update, in order to solve the issue with regards to phone calls?

      Looking forward to hearing from you :)

      Your Team Bragi Bragi

  • Cons mentioned:
    Battery life, Charging

    Rated 1 out of 5 stars

    Does not lost

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up a few months back and loved them for about a month. It's been 8 months now and well they are toast. The stopped charging and holding a complete charge of they do. They never seemed in their case properly so any movement would cause them to not charge charge. Not worth the price dont buy them!

    No, I would not recommend this to a friend
    • Brand response from Bragi Customer Support
      Posted .

      Hello,

      Thanks for your review. We're really sorry to hear that you've had some issues with The Dash Pro.

      Have you been in contact with our Customer Support yet? We have a competent technical team who's ready to help you :)

      Looking forward to hearing from you so we can solve the issue together.

      Best,
      Kristian - Team Bragi Bragi

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bragi worst product ever ........

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don't buy bragi company product worst customer service, just waste of time and money . I've bought bragi dash pro within a month battery suck I've email and call to customer service no one responding worst experience. i suggest to buyers please don't waste your money.

    No, I would not recommend this to a friend
    • Brand response from Bragi Customer Support
      Posted .

      Hello Aaron,

      Thanks for your review.

      I'm really sorry to hear about your experience with The Dash Pro! I would kindly ask you to provide me your Case ID so I can follow up on this issue personally. Our Customer Support should answer within 24 hours normally :)

      Looking forward to hearing from you.

      Your Team Bragi Bragi

  • Rated 1 out of 5 stars

    Inflated Claims

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent $$$$ on Bragi to listen to Audiobooks while swimming. Bragi even now suggests it can do this. Turns out BIG DISAPPOINTMENT can only return to book back at the beginning every time. Dysfunctional. Don’t be misled by shiny images.. Also out of box first Bragi faulty - but they insisted that return shipping cost was on me!! Get the picture?

    No, I would not recommend this to a friend
    • Brand response from Bragi Customer Support
      Posted .

      Hello,

      Thanks for the review.

      We're sorry to hear that you've had some issues with The Dash Pro. I would kindly ask you to provide your Case ID, so we can follow up on this personally :) Looking forward to hearing from you!

      Kristian - Team Bragi Bragi

  • Rated 1 out of 5 stars

    Poor Audio Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these earbuds would produce excellent audio quality. Boy was I wrong. The audio level is very low and any outside noise interfere s . The audio quality is no better than a cheap pair costing much less. I really wanted these to work . Just goes to show you you don't always get what you paid for. Their going back for a refund.

    No, I would not recommend this to a friend
    • Brand response from Bragi Customer Support
      Posted .

      Hello,

      Thanks for the review.

      We're really sorry to hear that you've had some bad experiences with The Dash Pro. I would kindly ask you to contact our Customer Support so we can help you solving this!

      We hope to welcome you in The Bragi Family soon!

      Team Bragi Bragi

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