Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 12213497
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Cons mentioned:Noise level
Issues with gauge valve.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is noisy, and it's a miss sometimes, the coffee grinder stops in time, and sometimes it just keeps dispensing making a mess. The espresso gauge will not work until parts have to be removed and changed. It's just a bit complicated. I would not repurchase it.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV221217BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Also buy a Shop Vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, except the grinder often gets clogged and requires a cleaning by my shop vac.
I would recommend this to a friendPressure gauge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a year. The pressure gauge broke after about a year
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230117BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Avoid. Very time consuming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, you’ll take longer adjusting to get a cup of good espresso
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Not worth money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not say perfect but it is a good machine. Steaming takes 1min to work and not powerful enough. It’s been 2months since I purchased this Espresso machine and espresso not that hot and not brewing in right pressure every time. INTERESTING!! Keep wasting my expensive coffee beans.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. Regular care and maintenance is required to keep your machine working properly. If you continue to experience difficulties, please feel free to send us an email to [email protected] or call us at 866-273-8455. We'll be happy to help you from there.
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Took a bit of tinkering to get it right.
I would recommend this to a friendNot enough steam pressure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The barometer is not working, not enough pressure.
No, I would not recommend this to a friendDied after 2 years service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Life of this machine is 2 years only . 2 machines the same failure. died after 2 years only
No, I would not recommend this to a friendNot working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 5 months ago and just completely stopped working. Do not purchase.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210401MR-3. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Overrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay for the price!! Too messy and the taste is okay
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210524MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended at all is not easy to use. The water pressure is not a working right .,You have always to adjusting things ☹️
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .It is true that espresso is a matter of constantly making adjustments to get a good shot. Please make sure the machine has been properly descaled. Then, you can run the pressure test:
PRESSURE GAUGE TEST
https://youtu.be/FHT5qA5G8QI
If the machine passes the pressure test, then the issue is with shot preparation. If the machine doesn't pass the pressure test, please feel free to send us an email to [email protected] or call us at 866-273-8455. We'll be happy to help you from there.
Didn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee maker did not work out of the box. Called customer support like it suggests but they were having technical difficulties and then the call hung up. Will return to Best Buy for one that works or for the money as this was not cheap.
No, I would not recommend this to a friendBreville Barista Express 870XL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was thrilled for the almost 30 days until it stopped giving me grounds. Followed instructions, nothing. Grinder is clean, everything is clean. No grounds, they just stick in the grinder compartment. Bought warranty. Want refund. 30 days just isn’t going to work. Let’s see what Best Buy does to make it right.
No, I would not recommend this to a friendNot working :(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 2 weeks. My kids and I are very disappointed.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231120BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Espresso
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work when we bought it. The pressure machine was not working. For such an expensive product it should have worked. We were also disappointed we could not make coffee. It was only an espresso maker.
No, I would not recommend this to a friendI returned the machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the machine. Tried it a few times, and the pressure would'nt increase as it should.
No, I would not recommend this to a friendCoffee maker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Main pump burn out after 8 months!!!! Incredible!!!
No, I would not recommend this to a friendIt doesn’t warm milk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t boil the milk I tried several times but it doesn’t work, totally waist of money, I want either exchange or refund my money
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220923BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Cheap junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in November. By January it was shot, 8 days after the return period it's no longer building pressure. $800 junk.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230123BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
- Pros mentioned:Overall performance
You will not be disappointed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I reviewed/utube'd many Espresso models for 5 months and finally selected the Breville BES870xl. I purchased mine in Jan 2015 and let me tell you...this is truly a top notch espresso machine. My advise- follow the directions for "machine preparation/flushing the machine" when it arrives and read through the short manual. Some reviews I read questioned things/situations that were actually explained/resolved in the manual. With that said, take care of your machine & it will take care of you! If you have concerns or questions not in the manual, Breville's customer support is really helpful and sincere about it. Tips: - placing your stainless steel milk jug in the freezer helps drop the temperature of whatever milk you choose even more, to aid you in "working the milk," with your steam wand (I learned from Breville's customer support) - I am no expert Barista but I have now learned from careful study that "pulling the perfect shot of espresso" requires FIRST adequate DOSE of ground espresso beans in your portafilter. Focus on the dose THEN proceed to adjusting the grind. If you follow that you will guarantee reaching the "ideal espresso zone" on the Breville's espresso pressure gauge. - I used Illy medium roast espresso beans when I first received the machine. Currently, I'm using Lavazza Super Crema beans (my current favorite!!) grind set at 5/grind amount set at 3/sometimes 4, using the (single walled) double shot basket. I make 3-4 lattes per week and make my husband a Long Black (2oz of espresso poured into 4-8oz of water/makes different consistency than the Americano) on the weekends. I use almond milk and was able to make latte art for my first time today...still learning. I LOVE this machine !!!!! :-) If you are torn between another model, choose this one...you will absolutely be satisfied!!
I would recommend this to a friend
