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Page 158 Showing 3,141-3,160 of 3,171 reviews
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great Service!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fast delivery! Excellent shape, Best price!!! Breville espresso machine.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this espresso machine. Works really well. Difficult to dial in beans but otherwise no complaints and the price is fair. Only cons is the burr grinder is not the best.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely love this espresso machine. Takes a few tries in the beginning to really dial in ratios correctly but once you find the sweet spot with your beans it really sings.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As zero stars isn't an option- I'm forced to give 1 star.
I purchased the Breville in 2014 for home use- 2 espresso drinkers in the household. Good machine while it lasted. I started to have problems with it in mid-2015. The pressure/extraction wouldn't get into espresso range and then the machine would hum and click but nothing more. I was then able to 'trick' it into proper extraction using manual mode. That bought me some time while I called Breville to inquire as to what they could do.
I received and email that suggested a pressure test- which I conducted with obvious results. The machine was faulty. I again contacted Breville by phone and talked to Monica. Without asking any follow up information - she told me that it would be $240 dollars for them to service the machine; nearly half the price of a new unit. I asked her if that was the only option. She then offered to sell me a new unit for $500 - which she claimed was a great deal as I was already a Breville customer. That's true- but I am an unhappy Breville customer. There is a difference in that distinction.
I politely asked for any other solutions to this problem and she flatly stated, "There isn't any. You can half us service the unit for $240, or you can buy a new unit for $500." I then asked about local, authorized service centers. She informed me that there are no longer any local locations and that Breville now only has one repair location in the entire country (Illinois I believe is what she said). She then asked which route I'd like to go - repair or a new unit. Horrible.
For the $500+ I paid when brand new I expected far better product life and much better customer service. I recognize that espresso machines - due to the boilers and pressure required - will not last forever. I roast coffee for a small roaster so I'm familiar with the industry, machine operation and only ever fed my unit the freshest of beans. There is no excuse for such shoddy quality and short lifespan.
I can't emphasize enough how disappointed I am in Breville... Their product- and terrible customer service.
I recommend any considering this unit to look elsewhere. Find a De Longhi, Gaggia or Ascaso in your price range and go with it. Avoid Breville at nearly any cost.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The machine does exactly what you're looking for no more, no less. Still a bit pricey but much better than some of us equivalent models from other companies
This reviewer received promo considerations or sweepstakes entry for writing a review.
Still trying to figure out how to get the most out of this machine. There is a learning curve, as I have read in reviews before, and I look forward to get better at it as we go along.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Far too expensive for what it is. Cheap plastic body that used to be stainless steel and a nightmare to calibrate. We used to own the older version of this without the integrated grinder and had our separate pro smart grinder perfectly synced with it, then it died after 12+ years of hard work. This integrated grinder is primitive in comparison to the smart pro, so to get this thing calibrated you'll go through a ton of coffee and mess. Easy puck removal doesn't work. Tamping requires eyeballing it to see if its level, which it never is, so you're expected to use the "razor" to scrape of the higher parts, which is messy and extremely wasteful. Absolutely going to return this expensive yet cheap monstrosity. No thought was put into this thing at all and they're clearly cutting costs while charging more. Breville used to be THE go to appliance brand for mid-range value. Trust gone :(
We're sorry to hear of your disappointment. The body of the BES870 is brushed stainless steel, not plastic. But thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Rated 5 out of 5 stars
Love it
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve enjoyed making a latte everyday since getting this!