Customer Ratings & Reviews

Great machine. I wonder if I should've spent the extra money to get the automatic tamp down but otherwise I'm happy with it.

I purchased this product because I love drinking fancy espressos every morning. It works well, however the steamer is not as powerful as it should be. It is perfect for warming milk but if you are a fan of espresso art the steamer will not work well.

Makes a wonderful espresso but is cheaply made . After rinsing the grinds out of the basket I went to put it back in the “ plastic cradle and one of the arms snapped off. I tried to superglue it, but couldn’t. So now when the coffee is grinding, I have to hold it instead of letting the coffee grounds fall into it. Not sure if there’s a replacement or not.

I bought this machine from Bestbuy in Wausau wisconsin. I am not sure if the machine was faulty or if i was doing something wrong. I would keep getting very little volume of Esperesso or simply the pressure would not reach 15 bars and would hover around only 5 bars and i would get a few drops of espresso. I tried changing the bean grinding making it more coarse, not packing it tight, i tried everything finally gave up.

Beautiful machine when it works, but ours started losing pressure and developed leaks less than two years after purchase. We replaced an O-ring but the pressure failure occurred further inside the machine, requiring major surgery to get at it. Eventually, we had a catastrophic blowout of steam and hot coffee grinds everywhere. Not good for a machine that was used to produce at most two cups a day, and which comes with only a one-year warranty. We cleaned and maintained ours meticulously with OEM products. It is difficult to find repair shops willing to work on these, too. Many issues are documented on YouTube.

I thought I was getting a nice machine. I guess when you pay $700 it should be nice. The grinder failed soon after a year and I capled the service center. First they had me disassemble the grinder and vacuum the all remaining grinds then reassemble it just to dump expensive coffee it it to prove it doesn’t work. It was an embarrassing process using the same vacuum I use on my car floor mats. They were kind enough to send me postage and a box to safely ship it in for service. The bill I received made my jaw drop. $6.50 for a seal, $24.00 for a new gringer with handle and $219 for labor. I called them and said keep it. I would rather spend $700 more dollars on a brand that will last and stand behind their product than pay for the service of that crap. I feel molested. It’s a real dirty victim feeling that I just dont need early in the morning as I drink my espresso.

Took great care of it but after < 4 years the pump broke.

Don't get it. My first machine never reached an appropriate water temp. It wouldn't get above 165 f. I got a replacement machine. It wasn't much better ... maybe 170. I put up with it for a couple of years and got fed up. Called support, returned to their repair shop. Paid over $200 to fix the heating element. Guess what? Same thing ... still isn't right. Customer service is nearly impossible to get in touch with. I want to like the machine, but I've had nothing but lemons.

I have the expresso machine for almost 3 years. It was working fine until recently start giving me hard time to make a cup of coffee. The extract program is not working properly and it does not hold pressure. Every time I reset the machine to the manufacture programing and reprogram it, it keeps and continuing to extract the coffee non stop. additionally, and sometime it does extract the coffee for 6-8 second only. I recommend not to waste your money and buy these machine. Very disappointed.

Purchased on 10/9 and barely use it. Today the coffee extraction doesn’t work properly 3 months later.

All breville parts is on backorder and they don't have service