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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 240 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the DCP-L2640DW printer, especially its print quality and overall performance as a solid machine. Many find it easy to use, with a super easy setup, and appreciate its wireless connectivity. Users also note its convenient size and relatively quiet operation during printing and scanning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 240 reviews
  • Pros mentioned:
    Ease of use, Overall performance, Setup

    Rated 5 out of 5 stars

    Excellent Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is excellent and set up was a breeze. I would recommend this printer for all your laser printer needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    A workhorse! Second one. Last one lasted 10 years!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Printer! Great Quality! Very reliable and easy to use! I only buy this brand of printer - Brother and it has never let me down. Purchased as a replacement for an older version of this same printer - which I have been using since 2016 and it is still going strong. Only reason I purchased a second is that new mac laptop operating system would not talk to the older Brother driver. I could not be more pleased with this printer. Highly recommend to anyone looking for a reliable printer/scanner that is cost effective on ink. Brother all the way!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Wireless Laser Printer Scanner

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a real nice all-in-one wireless laser printer and scanner. We use it often and it works great. It doesn't use much space. It is economical on the toner which lasts for a long time. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer for being: Fast, easy to setup, no noise, toner printer(doesnt dry out when i dont use it frequently)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Printer!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Brother Laser Printer - it works great, love the compact size, and was inexpensive.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Setup

    Rated 5 out of 5 stars

    owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    high quality; easy to install and use very small footprint

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reliable printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Brother laser printer - same model. The first one lasted me almost 10 years until the drum needed replacing. Still worked but I decided to just get a new one instead of replacing the drum. Working well and as it should. Hope it lasts 10 years like the last one - we'll see!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Print quality

    Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this printer when our 7 year old printer died. The print quality is great. Setup with WiFi was a breeze!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother printers are a must for home office needs. Quick and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice product (but selective device)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not work with my PC (the device that I mainly use) Instead, it works well with my phone and my daughter's laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Happy Brother Printer. Happy Family.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned my first brother printer from Best Buy. Connected via a cable. I purchased my first wireless brother printer, and it works great! My whole family is connected, and we can all print from one printer now! Thank you, Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Brother scanner/printer with Wi-Fi capability

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laser printer. Wireless Internet, makes it accessible from anywhere in the house. Good quality scanner, great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Little printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product it was everything we were looking for and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried other brands until we bought the first Brother printer 7 years ago. It was the best brand so therefore we bought another one. It is reliable and the toner is pretty affordable compared to other brands.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to use.So many step to do for print or comnect.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:

      https://www.brother-usa.com/support/DCPL2640DW Brother

  • Pros mentioned:
    Ease of use, Print quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Quick, quiet duplex BW laser printer - scanner

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Brother laser printer is fast and relatively quiet while printing or scanning. I like the fact that it interfaced easilyy with my scanner program and file manager. Just go to Brother's website to download the printer and scanner driver package. It installed eaily from my surfcae pro laptop and my Dell work laptop. It can also be added as a printer scanner thru the control panel. Brother give a free Paperport version 14 scanner program. It does a great job of scanning in different modes, tif, pdf, jpg, etc. I bought the full current version which provided even better options. Scanning duplex pages is smooth and simple thanks to the built in auto feeder. I had no problem scanning a stack of 17 pages. I'm sure it can handle more. The scanned pages came out clear and pages fairly straight. No stray lines or dots. My iPads (I have a few versions), Surface Pro PC, motorola stylus cell phone, iOS 13 cell all printed as expected with little to no problems. They were all on my home network (6-G). You have the option to use your wireless WI-FI or cable network as well as USB cable. Set up went easiest from my iPad via the Brother app. You can specify the network name and password via the printers display and keybaord if you want to go old school. All in all the toner cartridge produces great graphics and text, Brother includes a few months free if you sign up for their toner mail program. If you use this in a work environment or have a heavier than normal home use, its a very economical option. Plus the machine knows when its running low and can be set to replenish you toner automatically.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Reliable

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The brother DCP L2640DW is a simple but quality B&W laser printer that will be trust worthy in any home or business. While it is a multi functional printer it is a good size. Not too large or small and it’s actually compact compared to many other laser multi functional printers. Cons that would make think before purchasing this printer. -a small user screen although you don’t use it often when you use it you want it to be simple while this is simple it’s too simple and you have to go looking through the settings in order to find what you want because you can only see one thing at a time. A 3 inch colored screen would have been perfect. -all printers now have Wi-Fi. I’m not sure why this has a Wi-Fi button rather it just being exciting that you could turn off within the screen if need be. However, well the button is not a big deal it is large, very bright and green. Eliminating this button would’ve allowed more room on the panel and could’ve accommodated that larger screen that I was discussing. Pros of why I would buy this printer. -Brother always offers affordable and reliable ink. -this printer is quiet and just seems to be well built and reliable. I would expect nothing less than years of use without troublesome. -The features that you need all wrapped up in a printer. Print what you need and you need it at speed. 36 pages per minute. -Multi page scanning. -250 page capacity to load up half a pack of paper. All in all a great printer for reliability and home to business use. I recommend this printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Setup
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect low cost laser printer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned printers of almost every brand, at home and in my offices throughout the years. I don't remember if I ever had a Brother printer that was inkjet, although I've owned inkjet's made by all the other major name brands. The past Brother laser printers has all worked flawlessly and have lasted me many years so I expect this particular unit to be no different. I got this particular model because I didn't need all the functions that some of the other ones have. This unit is mainly for my kids use and it's mainly school work. Copy or print is what we mostly do at home but this unit is also capable of scanning. The wife use that function every so often but I use a different machine for scanning. The prints that comes out of this machines has been fast and clear. Taking the unit out of the box the unit is slightly larger than most inkjet printers. Please keep that in mind when purchasing this printer to make sure you have the space. This unit was larger than the unit it was replacing so I had to find another location for it. Set up took under 5 minutes. I think it took longer to remove all the tape and protective covering on the printer LOL. After placing the printer where I wanted, I took the toner out and inserted into the printer. Downloaded the app and then plugged in the unit. Turned it on and press the "wifi" button for 2 seconds and the app found the printer. Follow the instructions and within minutes the printer was working. I went to my laptop and it quickly found the new printer, and within a minute, I was able to print from my computer. Super easy. And I think why this is the perfect, simple printer. Easy to set up, crisp clear and fast printing. And, at a great price for a laser printer. And if it's like any of my other older Brother printers, it's gonna last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality, Setup

    Rated 5 out of 5 stars

    Brother black and white copier/printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This copier and printer from Brother is for small office or home use. It was easy to set up. It prints really well. It does what I needed it to do. I know it is wireless, but it also connects directly with HDMI cable, which is how I use it. I was tired of using color toner which needed to be changed frequently. Black and white laser is an easy solution. I tried just the printer first, but found I wanted the copier as well, so exchanged for the one with the copier (only $30 more). Only draw back, it is a little heavy weight wise, but I don't need to haul it anywhere, so I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance, Print quality

    Rated 5 out of 5 stars

    Brother 2640 printer review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2640 printer is one good household or small office printer....it is a little workhorse. And Brother support by phone is available at no additional cost, through your ownership. This is the upgrade from its brother the 2395, I believe, which I also had for years. This printer hooked up to wireless easily, it makes good copies, is fast and it works well from my mobile phone. I think it's worth it to purchase the 4 year extended warranty from Best Buy For a little additional insurance down the road.

    I would recommend this to a friend
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