Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 234 reviews
(234 customer reviews)Rating by feature
- Service3.7
Rating 3.7 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.7
Rating 3.7 out of 5 stars
Customers are saying
Customers admire the installation quality of the "Column Install with Existing or No Water (Ready to Use)" product. Customers also appreciate the product's appearance, quiet operation, and how well it fits in the kitchen. However, some customers have reported issues with door alignment and leveling. Additionally, a few customers have noted concerns about the surface condition of the product potentially causing scarring.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Installation quality
Rated 5 out of 5 stars
Good to have this one..!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is worth having it. I strongly recommend having this.
I would recommend this to a friend Rated 2 out of 5 stars
Installation frustration
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uninstalled existing built in refrigerator. Water connection behind fridge was leaking. Third party installer charged way too much to swap out connection, but otherwise would have had to reschedule installation and contact a plumber to fix it. Felt stuck and went with it. Unfortunately, had to exchange refrigerator twice due to unrelated issues and found connection still leaked. So subsequent installers had to fix the it again. So frustrating.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good for DACOR REPAIR
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a DACOR high end side by side fridge last year. I also bought the extended warranty. The issue is that BEST BUY is not ccertified to maintain or repair this unit. I have to call DACOR directly. I have had 2 issues witth the DACOR fridge door hinges and frankly I think they have many issues with engineering. What happens after my 2 year DACOR warranty if Bestbuy cannot repair the fridge?
No, I would not recommend this to a friend- Pros mentioned:Installation quality
Rated 5 out of 5 stars
Homeowner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys delivering and installing built-in fridge were terrific!
I would recommend this to a friend - Pros mentioned:Installation quality
Rated 5 out of 5 stars
Refrigerator installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery and installation went smoothly and there was no problem.
I would recommend this to a friend - Pros mentioned:Installation quality
Rated 5 out of 5 stars
Great refrigerator Bosh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is working and looking great. Love it!!!
I would recommend this to a friend Rated 4 out of 5 stars
happy with in store customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy with in store customer service. Out standing service.
I would recommend this to a friendRated 3 out of 5 stars
Product good, installation took forever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took nearly three weeks after my new refrigerator was installed before Best Buy/Pacific Sales got someone out here to hook up the water line and the ice maker. Really disappointing.
This review is from Column Install with Existing or No Water (Ready to Use)
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Installation Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great installation crew. I highly recommend using Mike and his team
This review is from Built-In or Column Refrigeration Install to Existing or No Water - 37" and Larger
I would recommend this to a friendRated 1 out of 5 stars
Service issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had service techs out 9 times and we still don’t have a functioning $9500 fridge yet! We spent $20k on Thermadore appliances and everything came in smashed and damaged by delivery team. It’s been 5 month and we still don’t have a working kitchen with 3 children under 9 years old!
No, I would not recommend this to a friend- Pros mentioned:Installation quality
Rated 5 out of 5 stars
Installation you need
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did what they were supposed to do, install and connect.
I would recommend this to a friend - Pros mentioned:Installation quality
Rated 5 out of 5 stars
Kudos, Installers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were clean. friendly and efficient. Great job!
I would recommend this to a friend - Pros mentioned:Installation quality
Rated 5 out of 5 stars
This was easy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made with good quality and easy and quick install would recommend
I would recommend this to a friend - Pros mentioned:Installation quality
Rated 5 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install went pretty good, took several attempts. A lot of confusion with install team
No, I would not recommend this to a friend Rated 4 out of 5 stars
Fridge bosch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far ok, very similar to thermador, need more time to check
I would recommend this to a friendRated 3 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service. Incompetent technicians. Lack of coordination between teams. Still pending issue
This review is from Column Install with Existing or No Water (Ready to Use)
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy outsources the installation. First, I waited the entire day for the Installers to arrive. When they finally did, they informed me they could not proceed with the instal because it was not ready for it, even though I had everything ready per the installation guide. They left, promising they could come back once the adjustment was made. After a few days I called but they refused to come back, and they even confirmed the delivery and installation was made through Best Buy's platform. I had to call again and reschedule a new install. The second company came but informed me that they weren't qualified to install this type of appliance. I had to call a third time to schedule a new install. I'm hope the third time is a charm... this has been the worst experience.
No, I would not recommend this to a friend- Pros mentioned:Installation quality
Rated 5 out of 5 stars
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fast and easy to install. The crew was helpful.
I would recommend this to a friend Rated 4 out of 5 stars
Start up went well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! It was delivered today and start up cycle went well.
I would recommend this to a friend- Pros mentioned:Installation quality
Rated 5 out of 5 stars
I'm reviewing this why?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what to review - but as the process has been good - 5 stars!
This review is from Column Install with Existing or No Water (Ready to Use)
I would recommend this to a friend