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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 419 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers highly value the great protection and stylish appearance of this iPhone X/XS case, frequently praising its excellent fit and attractive color options. While some found the case to be a bit bulky or heavy, many appreciated the affordable price point. A few customers noted concerns about the case's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 419 reviews
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Love it for a minute

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this case before (iPhone8 version - much smaller/thinner). It does not last long. Usually starts leaking fairly quickly, as this one did as well. It was on clearance, though, so I assumed I was not the only person who had returned them in the past. Fun and entertaining, but just for a brief time. And the iPhone XS case was much thicker and heavier than earlier phone versions.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    IPhone Case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the case. The colors and style but I did not like that it didn't last to long and it ended up leaking every where.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too bulky and pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife picked up this in bb in a hurry and found out it was too bulky especially for the price but she had already put on the cover did not want to return used product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t fit my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this for my phone then when I got it it didn’t fit, I tried to exchange and Best Buy couldn’t do it because it was a free product for me.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 2 out of 5 stars

    Great design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks beautiful, but the quality was not good and contents inside started to leak.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 2 out of 5 stars

    Cute design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks beautiful, but the quality was not good and contents inside started to leak.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Okay case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case protects the phone but the liquid seems to disappear making the sparkles stick to the plastic

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not , for the most part a case for a man. My Girlfriend really enjoyed it. I got Valentine creed for it.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Liquid leaked into phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case apparently cracked and the chemical liquid had an awful smell and actually leaked into my phone causing my front camera to not work. When I called the company they told me not their problem their product doesn’t leak into phones.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 2 out of 5 stars

    Didn’t look like the picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a cute case but didn’t look like the picture that was posted.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 2 out of 5 stars

    Leaked out around edge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaked out around the edges. Beautiful but quality sucked

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 2 out of 5 stars

    Started leaking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good for about a week, then started leaking fluid.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    To heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice but way to heavy and had to return

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s thicker than normal and the silicon comes out which is annoying

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this case at first. Within a week developed an air bubble. Returned for refund.

    No, I would not recommend this to a friend
    • Brand response from Case-MateRepresentative
      Posted .

      Thank you for choosing Case-Mate! We're sorry to hear about your dissatisfaction with your case. An air bubble in any waterfall case is going to be normal as these cases are much like snow globes and lava lamps. Once the mineral oil starts to move around, it can capture the small amount of air that was originally in the case and create an air bubble. While most air bubbles will be "normal", we do understand that not everyone will like them. Please be advise that when you purchase a new Case-Mate, it also comes with a lifetime warranty. The warranty is only valid if you still have the originally purchased Case-Mate item. The lifetime warranty covers damages, defects and leaks. With the lifetime warranty, you will receive a new replacement case or the option to choose a non-Waterfall case valued up to $50. To take advantage of the lifetime warranty, please visit www.Case-Mate.com and submit a warranty claim. Once you submit the claim, the agent processing your ticket will order your new case. We hope this helps. Have a great day! Case-Mate

  • Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bubbles seemed not to go out for several days giving it an unsightly look

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Case mate for ipj0ne

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just average- not as much protection as otterbox but cheaper

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked cool in theory. First one was missing the bezel. Second one didn’t flow properly. Like it leaked out the fluid or was never filled properly. Ultimately got money back and bought a quality case.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Pretty but had to return

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beautiful case but I had to return twice... the first time it was because the case was cracked and the second time was due to the case started to leak. I wouldn’t recommend buying.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Case-Mate phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking case, I the it is a good protective case. But, my daughter has had the case for less than a month and one of the volume Buttons is missing. And the same thing happened to a friends case.

    No, I would not recommend this to a friend
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