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Customer Ratings & Reviews

Customer reviews

Rating 3 out of 5 stars with 38 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

47%would recommend to a friend

Customers are saying

Customers recognize the keyboard's great build quality and satisfying tactile feedback. However, many users have reported connectivity issues and problems with the keyboard settings not functioning as expected. Some customers also noted concerns regarding button size and compatibility issues with the device. Overall, while the physical construction is appreciated, the keyboard's functionality and integration seem to be areas of concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-38 of 38 reviews
  • Rated 1 out of 5 stars

    Doesn't work with Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloaded app and went through the exercises and everything worked, but that's about the only time it works. The keyboard becomes non-responsive after a couple minutes. The backlight will turn on, but you can't type anything. I submitted the issue to Clicks, but haven't received a response. This came free with the purchase of the Razr Ultra, so I thought it was a good deal. Now I'm stuck with something I can't use or even return for any value. Stay away if you have an Ultra or wait until you actually see positive reviews from people when/if they fix the issues. This was obviously not test on the Ultra prior to releasing it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Clicks Case Razr Ultra 2025 - Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets begin with the fact that I am posting this review typing with my clicks case. I LOVE it. I've seen a lot of reviews that state that it does not work, or keeps on crashing, etc. And yes, I went through that as well. The thing is, I'm extremely stubborn. I kept trying and opening the app, restarting the phone and repeating and still it would randomly crash/not work... BUT only for the first 30 mins to 1 hour. After, its like the phone and case finally synced together or something? But now I have rarely any to zero difficulties anymore. Every now and then I have to close the clicks app manually, reopen, and magic it works 100% again. I love the case, the typing experience, the clickiness, everything. Clicks; THANKS! Side Note: I do NOT lock the app, I just leave it running normally and everything works great for me. I can definitely recommend this case.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless. I don't need this. It's ugly. A bit hard to understand the functions.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Doesn't work properly

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its broke out of the box. Going to require an update to fix according to the company. Way too expensive to be shipping like that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my Motorola Razr Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my keyboard case! Doesn't interrupt charging with case on, although only negative is if your vehicle is older you cant play music with USB charger or aux with the case on. You have to take case off in order to play music if your car is older and dosent have Bluetooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case for RAZR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it that it attaches and also is a protection case and the pad is very easy to work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is good and serves its purpose. Wont "Turbo Charge" when plugged into a charger and case around the exterior screen is cheap and doesn't fit the phone well but other than that its GREAT typing on a physical keyboard again!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No good for Motorola RAZR Ultra 2025

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection to RAZR is completely unstable. Comes and goes. Tried on two different RAZRs, same thing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never worked from the first time, I have to disconnect and reconnect every time I unlock the phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Nostalgia

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just need to adjust some settings after that has been working very good I absolutely love using the keyboard its so much easier typing on physical keys! I highly recommend using this product just need to change some settings initially then your all set!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Qwerty heaven.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So amazing as former longtime Blackberry user and a fan of Qwerty phones of the past. Makes my Razr+ so fun to use and I get asked all the time what kind of phone do I have when people see it out in public.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pass on this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neat idea, not so neat product. I went with Best Buy preorder for the keyboard case. I should have looked elsewhere. You shouldn't have to work to get a $140 case to function properly. Best buy and clicks dropped the ball on this one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not well made. Frame cracks easily. Not good quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disability fraud best buy staff it's one of em

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep getting auto canceled for paid for items with disabilities veteran too it sucks not getting it twice is a zero star

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for razr+ 2024

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues at all out of the box. This case is the only reason I got a razr and it's been amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased mobile phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gift I received for purchase the phone. Do great

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Needs improvement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the device feels well built. The execution however is poor. The keyboard fits well when folded shut but when open the phone is very awkward to hold. The biggest issue is that the keyboard only wakes up with the phone about 20% of the time. The rest of the time you have to wait a couple of minutes for it to come alive again if it does at all. Turning off the screen and waking it with the keyboard sometimes works as does unplugging the keyboard and re-attaching it. Installing the app does not make a difference. It also fairly easily slips out of the case just enough to disconnect the connection. It was free and still not worth it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Does not work with Ultra 2025

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked when i forst out my phone in the case but that was it. It does not work anymore and I can not type . I have the razr 2024 phone as well and it works with that with no issues but does NOT work with the bew ultra

    No, I would not recommend this to a friend
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