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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 91 reviews

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Rating by feature

  • Service

    Rating 3.4 out of 5 stars

  • Professionalism

    Rating 3.8 out of 5 stars

  • Expertise

    Rating 3.4 out of 5 stars

75%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 91 reviews
  • Rated 5 out of 5 stars

    JennAir Built-in Gas Cooktop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like our new JennAir Built-in Gas Cooktop, and the installers were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Painless install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time. Very polite. Popped in the cooktop and were finished in 20 minutes. No muss no fuss, hauled away the old monstrosity and voila! New cooktop. Good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team did a great job. Start to finish in about an hour (removing old top and installing new one).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new cooktop is absolutely a wonderful upgrade from our previous one! We are using t everyday!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Zero Follow Up from GS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my THIRD appointment to resolve a gas leak on a newly Geek Squad gas cooktop. Original install on 6/10, next appt is 7/6. Despite numerous promises for call backs and escalation of issue, nothing! No one has ever called us back even though supervisors repeatedly say they will. Have yet to use our cooktop once due to the shoddy and incompetent workmanship. Wish us luck!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left withoit a stove to cook on for months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one was equipped to modify a simply fix nor did they send someone out to ensure I would have issues. I purchased a kitchen aid 30 stove top with down draft. No one who yall contract or in your company knew or where equipped to help us. We went 3 month without a stove because you hauled the old one away and never hooked up the new one due to lack of experience

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Downdraft cook top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in love with my Jennaire downdraft cook top. It's the right size and combination of sizes to use with different pots. I love how easy it is to use and cleaning is a snap.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appliance technician was courteous and knows what he is doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These washer and dryer are huge! They seems to have everything that we need. It should be nice if they can have the integration with iPhone like others models from LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cooktop downdraft install

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Installation and no issues. All went well. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and on time ! Installed the product right away with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool pipe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice job done. Perfect clean up after the installation done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cooktop! Great installation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this cooktop and the installation team was excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Looks nice. So much better than the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent an outside contractor to make an additional cut to my countertop and they did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lkropp

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worker did good job of installation !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cook top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and works well. I don’t have any Complaints about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thank for your cooperation why is forcing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, polite and efficient………………………..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor scheduling, haul away scheduled before the uninstall not after. Constant changes to delivery dates at the last minute caused me to lose a week of time and the product that was finally delivered was not the product ordered. Now I’m waiting on and exchange and delivery and install of the correct product and experiencing same issues.

    No, I would not recommend this to a friend
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