Customer Ratings & Reviews
- Model:
- DAS120GBHWDB
- SKU:
- 6504572
to a friend
Mini split is not as described
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Information in the specifications states that the unit runs off of 110v, i was in the process of installing unit when i noticed the box states that the unit power requirements are 208-230v. Now i have to remox the unit and send it back for a refund.
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi,
It’s important to us that our customers are more than satisfied, and we would like the opportunity to resolve this issue immediately. This information has been passed on to category team to double-check the description and features of the unit and correct immediately if there is an error in the unit description. For assistance that might need our action, you may message us through email at [email protected] or fill out your information at https://www.danby.com/support/ Regards, Earl
Minisit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My outside unit came in box that was pretty banged up and it looked like something had opened it up and tried putting the box back up in pieces.
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi JoseV,
We sincerely apologize for the condition in which your mini-split air conditioner arrived. It's disappointing to hear about the damaged packaging, and we understand your frustration. Shipping incidents like this can sometimes occur despite our best efforts.
Please inspect the unit for any visible damage and test its functionality. If you encounter any issues or need assistance, kindly reach out to our consumer service team at [email protected]. We're here to help resolve this matter promptly.
Best regards,
Earl
WOW, heat pumps are amazing1
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to heat and cool a 216 freestanding art studio. We live in MN and were concerned about the ability to heat. So far we have been extremely impressed even with temps down -7F.
I would recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi,
Thank you for sharing your experience with our Mini-Split Air Conditioner! We're delighted to hear it's exceeding your expectations, even in Minnesota's chilly temperatures. Welcome to the Danby family of products!
Regards,
Earl
Not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated looking directions and setup arrived damaged
No, I would not recommend this to a friendBrand response from DanbyAuthorizedRep
Posted .Hi StormyC,
We're sorry to hear about your negative experience with our Danby Mini-Split AC. We understand the frustration caused by complicated directions and a damaged unit upon arrival. We apologize for any inconvenience caused.
Please reach out to our customer service team at [email protected] so that we can assist you further and address the issues you encountered. We appreciate your feedback and the opportunity to make things right.
Best regards,
Earl
