Customer Ratings & Reviews

I’m really happy with this laptop. It’s fast, reliable, and handles all my daily tasks smoothly without any lag. I love the touchscreen — it makes everything more practical and easy to use. The design is also sleek and lightweight, which is great for everyday use. Overall, it has met all my expectations and has been a great investment for my needs.

This Dell 15.6" touchscreen laptop is incredibly fast and responsive. The Intel Core i7 and 16GB RAM handle multitasking with ease, and the 1TB storage is more than enough. The 2K display is sharp and vibrant, perfect for work or streaming. Love the carbon black finish—highly recommended!

Excellent performance for everyday work and studies. The i7 processor is fast, multitasking is smooth, and the touchscreen is responsive. Battery life is decent, display is clear, and 1TB storage is very convenient overall, with build quality and quiet cooling.

This laptop is a perfect choice for: Business Professionals: The powerful CPU and high-res screen are excellent for spreadsheets, presentations, and video conferencing. Students: A great "all-around" machine that will easily last through 4+ years of study. It's fast, has plenty of storage, and the high-res screen is great for research and writing. General Home Use: An excellent, premium-feeling machine for web browsing, streaming media (movies will look great on the 2K screen), and managing photos.

I bought this laptop to replace my XPS 13" that suddenly stopped working. It has proven to be the best choice I could have made. It is faster, has much longer battery life and is easier to use.

This is a great inexpensive laptop if you need one for everyday home or school use. It would not be the first choice if you were into high level gaming but other than that it has been excellent. The touchscreen is an added bonus. This laptop was a breeze to set up and if I can do it then anyone can. It is lightweight and has good sound quality. We connected it to a monitor for use on our desk and are very happy with the results. Would be perfect for home or school use.

Excellent product, very fast and very easy to set up. Updates toon no time at all straight out of the box. Battery life is amazing! Weather your at home, in college or on the go this is an amazing computer

I want to recognize and thank the Geek Squad staff at the Best Buy location on Caroline Street - Atlanta, Georgia. This was one of the best customer experiences I have ever had. Flora, Pete, Hayden, Malcolm, Jeremiah, Christopher (sales) made every effort possible to ensure I ended up completely satisfied. What is normally a routine purchase of a laptop became anything but. Hayden was very helpful in my choice of the first computer. It met spec and budget needs, but after getting it home it was a little larger than I realized for my small office. He gladly helped me choose another laptop (smaller). Once home I could not get it to scan. I called the 24 hour service department. After two calls and approximately four hours, it still would not scan. I went back to the store. Pete and Jeremiah worked tirelessly to make it work. Pete even remarked he enjoyed a challenge - a testament to his dedication. It scanned at the store. Once home, it would not scan. Back to the store and it would not scan there either. Pete even took a call at home from the associate I was discussing the latest issue. Later, I returned to the store for an update. Malcolm was on duty. He was aware of the problem and began seeing what he could do. After some research on his part, it became apparent there was a history of the second computer not being compatible with my printer. With that determination, Malcolm and I knew the second computer was not going to be an option. Malcolm called Christopher in the sales department. He came over and took me to the computer section and showed me two options. His knowledge was amazing and could answer any question I had. I now have computer number three and I love it. I apologize for the detail, but there is no way to show how hard everyone worked to find a solution without it. Interestingly, my experience with the Geek Squad staff began two months earlier with Flora. I had purchased a tablet and needed assistance setting it up and syncing it with my laptop. I didn't have an appointment, but Flora started helping as soon as she was free. Her knowledge and customer skills are excellent. She was also heavily, involved with the above problem. She has assisted me several times and I am amazed how she maintains her composure as she fields one person after another needing assistance yet still focusing on the customer being helped. All with a smile. Without this incredible team, I'm sure I would have had no choice, but to return the second computer and then try to figure out what to do. I might add while, the help line is a viable option, the only way this was solved was because of the ability to work with someone face to face. Thank you again to everyone for staying with this until a solution was found. It is very much appreciated.

Daisy was super knowledgeable and full of recommendations regarding the replacement of my former computer. On pick-up, Nathan was also able to provide excellent service. This new computer is extremely speedy. Although the keys have been rearranged, they are responsive and do not require hard punching. As with all new tech, I am still in the 'normalization' stage. The display is smaller so my spreadsheets pull up with off screen columns. But the weight is lighter and the heat output much less.

Great laptop for college student. Light weight, good storage, touchscreen all valuable qualities

Fast and easy-to-use. More storage than previous laptop.

This laptop is lightweight, fast, has a big enough hard drive and is easy to set up and use

This laptop is amazing. Its durable, light, perfect amount of storage and much more.

Item is good and worth for this price. Light weight and sleek

Sleek and quiet. Touch screen is nice. Keyboard feels good to the touch. Battery life decent.

The Best Buy staff helping with this purchase were top notch answering all of my questions. The laptop delivers on everything i need. I am very satisfied with the performance and speed. Great laptop.

It works very well. Plenty of storage, very quick. no complaints at all, great computer. Also quite affordable. Battery does drain a bit quickly, but that's to be expected when gaming with it, and not a problem if youre just using it to game at home.

It's a working laptop, not much to say to be honest. It works well for what I need, has an odd issue being in full screen while watching a video and reloading the video when doing so? Other than that minor issue, battery life is pretty good, no lag or glitches I have encountered at all.

This laptop is fast and is perfect for everyday use. The 1 TB storage means I won’t need to upgrade for many years. Dell makes great computers! The Geek Squad is the reason to buy it from Best Buy!

So far, has exceeded expectations. Speed is good and I’m very happy with its capabilities.