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Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Dell G3 Defective hinge - Design flaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the laptop when I got it, but it felt like cheap plastic. After 14 months sitting on my desk, under normal opening and closing, the hinge snapped open. It is not fixable, Dell does not have the parts to fix it, and IT IS A KNOWN ISSUE. If you do online research for "Dell G3 hinge" you will see hundreds if not thousands of people who had this same issue. It was diagnosed as a design flaw by an engineer. But Dell will not acknowledge or repair it. And I cannot believe that Best Buy still sells it. I recommend a different model or brand, because this hinge WILL break under normal opening and closing, even if it never leaves your desk.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello OrlandoMD,

      Thank you for finding the time to share your experience. We do sincerely apologize for the experience you have been having with your G3. Your feedback is incredibly valuable as we take future products into consideration. We look forward to informing our engineers so as to explore what may be causing these issues and to address it appropriately.

      Until then, we strongly encourage you get in contact with Dell Support directly at 1-800-264-9896 to explore coverage options under your warranty.

      Best regards,
      Wendy C. Dell

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