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Customer Ratings & Reviews

Your price for this item is $799.98
The comparable value price is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 885 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 885 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for my college student! Great battery life and storage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop in terms of design and functionality for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell is the way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went back to Dell after having an HP touchscreen for about a yr. I even got my friend who is a big HP purchaser to buy a Dell laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, totally recommend it for anyone looking to buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's an ok laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really satisfied with the fact that I cannot get this laptop to copy and paste. Have had Dell support work on it and they couldn't get it fixed either. Other than that it is a fairly nice laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop for remote work went to Best Buy was assisted by Jesus who was very kind friendly and helpful. He took the time to answer all my questions. I love my laptop!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, smooth buying experience. Labour Day offers were amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice specs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, good price for this laptop, nice specs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell I7 convertible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. It's a little heavier than I had expected so it's kind of heavy as a tablet. If you're planning on using it as a tablet most of the time I'd go with a detachable keyboard model but otherwise this is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Computer. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Should be named Worst Customer Experience EVER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop is great, however it was the most frustrating, ridiculous, maddening process I’ve ever gone through to make a simple, but fairly large ($1000) purchase. I spent 2 days trying to figure out why my same day delivery was not being delivered. You can’t reach any person on any phone line and all reps through the online chat are clearly from another country. Not only do they All (and I conversed with several) have HORRBILE English and grammar, they only repeat the same few words “I understand you are frustrated” and “rest assured I’ll be taking care of you today” but don’t actually do a single thing to help, in any way at all. Best Buy is literally the WORST. I have never been a fan, but thought maybe an online purchase would be ok. Man, I was wrong. Please keep your $5.00 review incentive, as I will never, EVER buy from Worst Buy again. I can’t imagine you’ll be in business much longer based on the many other customers who were at your store complaining when I finally went to pick up my delivery that was never delivered. The return and compliant lines were longer than the purchase lines, Really ridiculous. I was in the store for 45 minutes, after driving 30 minutes to pick up an item that was supposed the be delivered the same day, but was not “assigned to a driver” the following day either. Why even offer a service you are not able to provide? Just go away already.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear DebiM,

      We want to thank you for taking the time to leave a review of your Dell Inspiron 14 2-in-1 Touch Laptop. We regret to hear that you are not completely satisfied with the interaction with Best Buy Support team and delivery of your order. This is not the type of feedback we like to hear from our valued customers.
      We have noted the details of your statement and your feedback will be shared with the quality team for consideration in future improvements in services. We always strive to get better and reviews like yours are helping develop products and services our customers love.

      If you have any issues or need further assistance, please take a moment to call or chat to speak with a representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 5 out of 5 stars

    Mr G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use. Very fast processing. Great Vaue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for basic tasks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for the price paid Keyboard is little hard to use. Touch screen works ok.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great laptop, but terrible battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little laptop with one frustrating weakness, the battery. I use this laptop for internet, spreadsheets, document writing, etc. No heavy graphics, no gaming. I cannot get halfway through the day without plugging it in. If I was still a student, I doubt it would get me through a school day on one charge. It really is a shame for it to have such a poor battery life!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Solid, but slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can do basic browsing, but even then its relatively slow

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, light and perfect for what I need in education.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Inspiron 14

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product as expected. Great help from Best Buy associate!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Versatile, great touch screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the versatility of this computer, I had a very similar one previously. My only complaint is that it is a little uncomfortable on your lap because of the way the screen is attached to the base, it sticks out a little further and creates some pressure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome lap top

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Everything I was looking for in a computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and fast. Perfect for school and work. Great buy.

    I would recommend this to a friend