Customer Ratings & Reviews

I enjoy the computer and the customer service was awesome

Good laptop for a reasonable price! Would recommend it.

Everything is good the employer are nice ,the cost item is hood

The best experience ever, and love our new Dell laptop. The Geek Squad helped us set up programs. The female associate was outstanding. Thank you!

So far seems fine. Was delivered as promised. Poor experience with Geek squad however. 5 to 7 day time to convert from my old laptop when they only need two hours to perform the work. Can’t be without it for that long

Laptop works fine, build quality is just ok, too much plastic materials

It’s such a delight working on this laptop! I highly recommend it—consider purchasing one, you won’t regret it!

Great laptop! I'm still getting us to it, but I like the touch screen and the display.

My experience of purchasing my first Best Buy electronic product was really good

I have using for study purposes. Good laptop with Worth of money.

Representative was knowledgable and helped me pick a product that fit my needs.

Surprised at how nice this model is. Great for Word, Excel, email, we browsing.

This is an elegant and lightweight laptop! I would recommend it!!

Backlight does not automatically come on at night so it’s impossible to use computer without a light. Interest tabs closes arbitrarily and you can’t restore data when this happens.

Sales support was excellent and supported by a very knowledgeable individual.

Brought this computer home and it wouldn’t even turn on, brought it back to see if I was doing something wrong. Geek squad took it apart and then still assumed I would want to take it back. I quickly got a refund and went with another dell computer that was cheaper and works fantastic

Mushy keyboard, buggy software - kept freezing up and I had to reset multiple times.

powerful and easy to use. I've had this laptop for about a week, and I've been using it as a replacement for my current desktop. This thing is very lightweight, has a fast processor and a fast SSD hard drive. The size and specs of this laptop make it perfect for students and the touch screen adds another touch to make it almost feel like a tablet. I am writing this review using Microsoft Copilot in the Microsoft Word app. I shouldn't say that I am writing this review because I am speaking into the app and it is typing the words that I say. This is pretty cool and am very surprised at how accurate it is while I am speaking in my normal tone and speed. There is a bit of a learning curve but at first blush I can say that there were very few mistakes using CoPilot to write this review. The laptop did get a little bit warm while using it on my lap, so I would suggest making sure you have some space underneath the base so that the air can dissipate. It does have a little "ledge" underneath so it props it up about 1/8th of an inch off of the surface, but that should probably be a little larger. I wish I had something like this when I was in school it would've made writing book reports so much easier. The technology kids have these days is amazing. It autocorrects as I speak which is another cool feature. I wanted to try and see if this would dictate what the speaker was saying in one of my in-person meetings, but I decided not to do that. I appreciate the backlit keyboard and the 16gb memory seems to be more than enough for what I used this for. I think it’s important to know that you need a Microsoft 365 account or similar to use this. When I began the initial setup, I wasn’t able to move forward without logging into my account. I don’t recall seeing a way to bypass that, so I logged into mine. When setting this up after logging into my account, it asked me if I wanted to restore from one of the backup devices. I declined and set it up as a new device. Setup was painless and it updated the device at the same time. I found the audio to be sufficient, but it didn’t blow me away while watching some online videos and listening to music. Not really a big deal since I typically use Bluetooth headphones anyway. The screen is really bright and vibrant even at less than full power. I didn’t get to check the battery life as I always kept it plugged in while I was working and is not usually a deciding factor for me when purchasing a laptop. I appreciate that I can log in using several methods including facial recognition, fingerprint reader or password. I found both the facial rec and the fingerprint reader to be fast and responsive and will be my primary method of logging in. Overall, I really like this laptop and it will be my primary device when travelling and when I go back and forth to work due to it’s features and small weight.

Keyboard keys did not work apon receipt, awaiting repair.

First off, this is one fast laptop. On my home network it ran as fast as 768 Mbps download and 128 Mbps upload. 1) Comparing this laptop to others: Compared to Apple devices the raised typing keys are easier to work with and it makes typing more efficient. I am able to type quicker on applications such as Word. Having a touchscreen on a laptop is great! 2) I like Microsoft Edge. This was my first time using Edge and the functionality is clean and easy to operate. The features and tabs make it easy to search the web and the shopping function is great as it allows you to compare prices of different items from across the internet and multiple websites! 3) The Copilot functionality lets your perform a lot of great tasks, e.g., I was able to summarize a Word document and make it more concise in a bullet point format. I created images but one downside of that is the generic photo format. You can tell it to create an image with assorted colors and images and the general "feel" of the photo will be the same. When I asked it to create an image of a jellyfish at the Great Barrier Reef the image made was more like a drawing or painting than a photograph. 4) The touchscreen is easy to use and the touchpad also works well. It was easy to select different open windows and then return to the main one. Watching movies via streaming from MAX, Prime or Disney+ on this screen is a real treat with no buffering problems at all. I also loaded it up with over 20,000 songs and used it to access and play music wirelessly throughout our home via my Denon HEOS system! I also logged into my Pandora, SiriusXM and Prime Music accounts and played music directly from the laptop as background while working on the laptop. No problems at all! 5) It comes with standard laptop games and that is nice for "down time". 6) Battery time is excellent. Even after 3 days of consistent use there was still no need to charge the battery and I had the screen level on the brightest setting! Overall the laptop is easy to use and functions as desired. I have owned and still own more than a few Dell laptops including a workhorse with a 4K screen and dual SSD drives that is about 8 years old and still running strong as my main music server in our home. In my experience Dell makes a high quality, long lasting product and this Inspiron 14 Plus is in a word, excellent!