Customer Ratings & Reviews

Good value for price. Works well and easy to use and navigate

Just what I needed. It’s lightweight and it has a great performance

Excellent price, easy setup and good image quality

Currently, satisfied with this laptop. Customer service experience at time of in store purchase was great.

LOL, it was sitting where the HP was supposed to be and was grabbed by mistake so it was returned and exchanged the same day

Love the screen is big enough for my job, just what i need

Super fast service and very knowledgeable. We were in and out.

Screen is super clear. Keys are very comfortable. No back-lit keys. Black screen issue, must turn off to resolve. Best Buy tech tried to resolve. May have to return for a replacement.

My experience was wonderful! From purchase to the geek squad setting up my pc. BEST BUY is always the best choice!

The computer has worked well. I don't like that when you sleep it, the USB's stay powered up, but I think there may be a way to fix that.

I trust my Dell computer. It is the perfect size and is easy to use.

The size I was looking for with lots of memory. Responds rapidly to commands with a bright screen

Everything works great. The keys and mouse pad work with no issues. Have had no problems so far

Use to a more expensive laptop but this one did the job

This is my third Dell and it is a tough, reliable piece of hardware.

User friendly, wide variety of usage. Minimum charging required.

I like it, but I feel that the exterior could be more eye- catching, showing what’s inside

Do not buy a computer from Dell! Their service is absolutely horrible. I purchased this computer in October and 2 months later I get an error message stating the hard drive needs replacing. After scanning the QR code on the screen I get an option to have the hard drive sent to me. I have to install it. The email from Dell states they want the defective drive back, but be sure to erase any personal information. How do I do that exactly? The drive is dead and I can't boot the computer. They refused to send the new drive unless I agreed to send them the old drive back. They'll get their drive back. Good luck stealing my information from it though! I will never buy another Dell product again. Dell USED to make a good computer but now they make junk! I should have stuck with HP! My 8 year old HP still works, but can't be updated to Windows 11 and Microsoft won't provide security updates. STAY AWAY FROM DELL!

Works like a champ. Definitely recommend at least 16gb

Battery Life is only 3 hours; graphic card is questionable; but worse I wanted to buy maintenance warranty but. It is not a BEST BUY stock item so they want nothing to do with it. It was not shipped from DELL so DELL wants nothing to do with it. Whoever shipped it had no documents or contact info included. Buyer beware, if there is a problem YOU are on your OWN.