Customer Ratings & Reviews

sound product, sturdy and a good value for the price st bestbuy

Great product for daily users.excellent while using this product.

Great services. Great customer care and great product

Excellence product, I am ready to success in my work with this

Excellent service. Happy with sanDisk drive for storing data .

This was a good laptop to own. Quality was good, and it was on sale.

Excellent for my use. Enjoying it! Really is a Best Buy!

All good. Smooth easy process. Had what i needed

This product did not meet my expectations, and I returned it. It did not always start up properly and within 2 days, I got a message saying the charger was not compatible with the device. The sound quality was also extremely poor and muffled sounding.

This computer overheated on day one. The backspace key jammed and the cursor didn't work properly. I was very disappointed because I really liked my first Dell.

Not impressed with windows 11...and screen is small

Easy to setup! This is exactly what i was looking for.

Dell product is fine. Microsoft 365 is confusing. I had the 365 on previous Dell

Immediately after receiving the delivery notification, I contacted Best Buy Customer Care. The representative acknowledged it was a backend error and assured me that I would receive a refund. When I asked about the item being delivered to the wrong address, I was told FedEx would handle it, so I did not take any further steps at that time. Now, after more than a week, I’ve been informed that my refund request has been denied. This feels unfair and inconsistent, as I acted promptly based on your team’s instructions and had no control over the incorrect delivery caused by an internal error.

Battery only lasts about 30 minutes while using it. Other than that a good item for the price.

Will never purchase a Dell again, and a terrible experience from both companies. The computer completely malfunctioned after about five weeks. There was no menu bar accessible anymore. Called Dell, and they did nothing. Went into Best Buy, and they suggested we buy a geek squad membership and just reform out the whole thing. The Best Buy geek squad rep also said that this computer is basically built with cheap parts and it’s kind of expected to break down like this. Brutal.

Very disappointing product. After installation, must restart every time to be able to login. Got little help when I called for assistance. Will likely return since i will not pay for a fix since i have had the computer only 3 weeks.

None of the numbers keys work on it. Only work to enter PIN to log in.

I purchased this laptop as a Deal of the Day. It was advertised as a new product however I received a open box product. I tried it anyway and found the keyboard very awkward because of the number pad, so I returned it.

I’m not sure the sales person knew what he was talking about especially when it comes to the credit card application