Customer Ratings & Reviews

Hello Huffy,

We want to thank you for taking the time to leave us your review. We are sorry to hear you are having problems with the keyboard of your Inspiron 3501. Below I have provided a link to an article to help troubleshoot and resolve the keyboard issue. On this page, you will find a video to help run a diagnostic test on your keyboard.

Keyboard Usage and Troubleshooting: https://dell.to/3ssnMJN

If you still experience this issue after you have finished troubleshooting your system, please feel free to reach out to our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Colin,

Thanks for taking the time to share your review. We are extremely sorry to hear that your charger port was not functioning properly. We would like to apologize for any inconvenience. Provided the issue is hardware-related, it may be repaired/replaced if covered under its limited warranty. If needed in the future, we recommend contacting Dell Support for further assistance in this case. They are available via chat and over the phone for your convenience.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello,

Thank you for your feedback and review. We apologize for the trouble you have come across with the compatibility of your music software with your Inspiron. Your feedback is incredibly valuable as we build current and future products. This link can provide more in-depth information about your laptop and its software compatibilities - https://dell.to/3svALZi. If you come across any questions, issues, or concerns, please visit the Support Page of your Inspiron.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear KGetz,

Thank you for your valued feedback. We are sorry to hear you are having trouble with your Inspiron 3501 not starting up. Below I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.

Resolve boot up issues: https://dell.to/3sdfce6

After utilizing the troubleshooting options provided, if the problem persists, please reach out to our support team here: 1-800-624-9896.


If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hi JustMe,

We appreciate you taking the time to leave us your review. We apologize for the trouble you are having with your Inspiron 3501 not booting up. This is certainly not what we like to hear from our valued customers. Below I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose which issue you are having you can find the options to help troubleshoot and resolve that problem. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.

Resolve boot up issues: https://dell.to/3sdfce6

Drivers and Downloads page: https://dell.to/33aHZG9

After utilizing the troubleshooting options provided, if the problem is not resolved, please reach out to our support team here at your earliest convenience: 1-800-624-9896.

Best Regards,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Dear Greg,

Thank you for your valued feedback. We are sorry to hear you had trouble with your Inspiron 3501 not booting up and ultimately decided to return the system. For future reference, I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post not boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.

Resolve boot up issues: https://dell.to/3sdfce6

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello,

Thank you for your review. We are sorry to hear that you had a hard time setting up your laptop. We can understand the frustration. Please feel free to visit the Dell Support page of your Inspiron - https://dell.to/3iwmnwt. This page will be able to provide you more information on setting up this unit. If you would like any assistance, please also feel free to reach out to Dell Support directly at 1-800-264-9896.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Ctfers,

Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate your feedback. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi Momof2,

We appreciate you taking the time to leave us your review. We sincerely apologize for the trouble you have had with your Inspiron 3501. This is certainly not what we like to hear from our valued customers. We would recommend contacting our support team at your earliest convenience if you haven't already.

You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello,

Thank you for your review. We're sorry about the trouble you have encountered with the performance of your laptop. To make sure we can help, there are steps below that can be used to improve performance overall.

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33. If the issue persists after the recommended steps above, please contact Dell Support at your earliest convenience at 1-800-264-9896.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear Valued Customer,

Thank you very much for your valued feedback. We apologize for the issues you have come across with your Inspiron 3501 laptop because of its WIFI card.
Below I have provided some resolutions to this issue. I have also provided the full article link, which has more options if they are needed. I have also included a link to the Drivers and Downloads page for your PC so you can check for applicable updates to the WIFI drivers.

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net

Full article link: https://dell.to/2RefLVN

Drivers and Downloads Page: https://dell.to/3semNMY

After utilizing the troubleshooting options provided, if the problem persists, please reach out to our support team for further guidance here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Joebed,

Thank you for taking the time to leave us your review. We appreciate your kind words and are happy to know you're enjoying your Inspiron 3501. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please use the information below to contact Dell at your earliest convenience.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Acmen,

Thank you for your valued feedback. We are sorry to hear you are not completely satisfied with your Inspiron 3501. This is certainly not what we like to hear from our loyal customers. We would love the chance to help resolve any issues you may be experiencing with your system. The best way for us to help would be to reach out to our support team at your earliest convenience.

You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello,

Thank you for your input and review. We apologize for the issues you have encountered with your gaming performance. To make sure we can help in the future there are steps below that can be used to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
7. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss. We invite you to review the product Support Page if any other concerns arise.

Best,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.