Customer Ratings & Reviews

Sallie,

We're sorry that you're not happy with your All-In-One purchase. You can always consider purchasing an External Drive that you can use for CDs and DVDs: http://bit.ly/2N8c7bq.

If you'd like to expand the number of ports on your computer we'd recommend looking into a USB port extender. If you have technical questions about your computer you can check our Product Support Page here: https://dell.to/2u5AS0I.

Best,
Bryan
1-800-624-9896

Hi David,

We're sorry to hear about the issues that you've been having with your new Dell All-In-One. If you're still experiencing issues with your computer freezing, we'd recommend the following:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

If you'd like to see if your computer can run faster for you, please try the Windows Performance Troubleshooter: 1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Hi Motorcity1221,

We appreciate your feedback. I am sorry to hear that this computer has not met your expectations. Here are some tips to help improve the performance of your system,

Delete temporary files and directories

1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.

Best,
Meridith 1-800-624-9896

LoupGarou,

Thanks for your review and we're sorry to hear about the performance of your new All-In-One. We'd recommend checking to make sure that all of the drivers and software are up to date on your computer: https://dell.to/2L2lF6Z.

There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.

Best,
Bryan
1-800-624-9896

Nothankyou,

Thanks for your review. We're sorry that the activation code that you have is not working the way that it should. Here are some tips for activation from Microsoft's site: http://bit.ly/2JQpuxs.

Best,
Bryan
1-800-624-9896

GREG,

Thanks for your review. We're sorry to hear that the performance of your new All In One is not what you were hoping for. We'd recommend running the Windows Performance Troubleshooter to see if there are ways for your computer to perform faster:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

If you have additional questions about your computer you can check our Product Support Page here: https://dell.to/2u5AS0I.

Best,
Bryan
1-800-624-9896

Jr1961,

We're sorry that the performance of your new computer is not what you were hoping it would be. If you are still experiencing freezing issues we'd recommend that you follow these steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Please reach out directly to Dell's Support Team for assistance shutting down your computer: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Hi Valued Customer,

We appreciate you taking the time to leave us your valued feedback. We are sorry to hear you are not completely satisfied with your Inspiron All In One. This is certainly not what we like to hear from our valued customers. We would like to help with any issues you may be facing with your system. The best way for us to help would be to reach out to our support team at your earliest convenience.

You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Paul,

Thanks for your review. We're sorry to hear that your computer is running slower than you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if it helps your computer run faster:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Bill,

Thanks for your review. We're sorry to hear that the processor is not working the way that it should. We'd recommend that you try to run the Windows Performance Troubleshooter to see if this helps resolve anything:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Dell offers a One Year Limited Warranty on our products that you can read more about here: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896

PARTYBOX,

Thanks for your review and we're sorry that your internet browser is not working for school applications. You should check to make sure that your permissions are all up to date to allow you to visit certain pages that may be protected. This page has the steps to unblock a website from Google Chrome: http://bit.ly/3iXZ6lL.

Best,
Bryan
1-800-624-9896

Koenig,

We appreciate your feedback and we're sorry that there was not a user manual with your new All-In-One. Here's a link to where you can find a manual for your system: https://dell.to/2KL6vmk.

Best,
Bryan
1-800-624-9896

AMWinston,

We're sorry to hear about the system freezes that you're experiencing. We'd recommend the following steps to help with your system:

1. Turn off your Chromebook, then turn it back on.
2. Close all your apps and browser windows.
3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
4. If you've installed any new apps or extensions recently, uninstall them.
5. Reset your Chromebook.
6. Recover your Chromebook.

You can read the full article here: http://bit.ly/2XkwjwG.

Best,
Bryan
1-800-624-9896

Hello RLEWIS,

Thank you for your feedback and review. We apologize for the issues you have with fan noise. Below are steps to run a pre-boot diagnostic test that can help.

1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.

If your issue with fan noise continues this article can be used to further assist: http://dell.to/38XbfCV.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Sullengrl60,

Thanks for your review. We're sorry to hear about the touchscreen issues that you're having. We'd recommend re-calibrating your touchscreen with these steps:

1. Restart the Computer and the Monitor
2. Go to Control Panel and select Tablet PC Settings.
3. Under Display tab, select Calibrate.
4. Choose Pen or Touch input.
5. Perform the point calibration that appears on the screen to correct the linearity problems.
6. Save the calibrated data.

You can read the full article here - http://dell.to/2uLztub.

Best,
Bryan
1-800-624-9896

Hello Naynay,

Thank you for sharing your experience. It is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your Inspiron.

Best Regards,
Anthony P.

Jorge,

We're sorry that your son's computer is no longer working the way that it should. If you need help getting it started again you can follow these steps:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

If you'd like to reach out to Dell's Technical Support Team you can reach them here: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896